Eastlines - Serviciul de coletarie Recensioni 111

Third time in a row when they promised to provide a service and they keep delaying the terms without even letting me know and when i have challenged them for it they have denied everything in copy\paste messages.
Unless you like to waste time and nerves its unlikely that they will deliver what they promised.

None of their staff speaks any English and I had to go through the small claims court to get £550 back for a few items they have stolen from my package. When the package arrived, it was opened and damaged. Upon questioning the delivery driver only said that they do not steal things at this company then rushed away. All electronics were removed, including an Echo Studio. Luckily, this was registered to my account and I could use this to prove that the Echo was turned on and geo-located days before they delivered the half empty parcel.

worst company ever..they don't have good timeslots for collection..false advertising about their timeslots..18.00 to 21.00 for them means 17.25..don't use them..

STAY AWAY, THIS IS A ''ROMANIAN STYLE''

STAY AWAY, THIS IS A ''ROMANIAN STYLE''

One of the worst delivery company which is ever seen.
Bad service of delivery.
I'm not recommend at all.
Be very careful if you want to collaborate with they.

STAY AWAY, THIS IS A ''ROMANIAN STYLE''

COURIER COMPANY AND SHOULD NOT BE TRUSTED IN ANY WAY. USE A DECENT SERVICE LIKE ROYAL MAIL OR DHL DIRECLY INSTEAD !SUCK A SHAME THIS COWBOYS ARE STILL ON THE MARKET...

I have sent a laptop with them, paid insurance to make sure is covered in case of damage or if they loose the parcel. When bought the service they said it will get delivered in 4 days, it arrived after 2 weeks and they opened the parcel and replaced this with a brick.
Opened a case which they committed to resolve in 30 days. After 30 days I came back to them and said to provide some more documents, which were provided anyway immediately as part of the initial complaint and immediately they said that the parcel has been delivered and the receiver signed for it and that is that, there is no theft whatsoever!
Avoid them, there are no minus stars!

Niste Hotii! Mi-au adus un produs din Romania spart,avariat si nu m-au bagat in seama 40 de zile.Dupa zeci de telefoane si rugaminti sa ma bage cineva in seama mi-au trimis un mail in care spuneau ca nu imi vor restitui nimic si au dat vina tot pe mine ca nu am facut plaingere in 48h si ca nu am ambalat produsul corect( produsul a fost ambalat foarte bine si scria peste tot "Fragil") Nu voi mai folosii serviciile lor niciodata pentru ca acum m-am convins 100% ca sunt niste excroci! Vor ramane in curand fara clienti!
Victor Mihai
Produs avariat: Navomodel pescuit,pret 2350ron

I do not recommend their services if you want to send fragile boxes (electronic devices).They are not professional.

Very bad experience. The last two deliveries sent was a Samsung tv 43” went missing and a PlayStation 4 and a Delonghi coffee machine was stolen from their original boxes. In Romania I’ve been to the police but in England I wrote to Small Court, which is a gov.uk site and made a complain . Paid £35 and they mediate the issue. I recommend to everyone who had a bad experience with Eastlines to do that.Don’t let them. They supposed to be responsible for they service and answer for they mistakes.
eastline termeni si conditii
Make a money claim online on gov.uk

Company quotes terms and conditions as to why they refuse to refund £80+ from a £200+ order where the items were measured correctly but the weight was less than declared. They would have charged me extra tax if the parcel was heavier so why not give the customer back their money to make it fair?

No coupon for future use given, no refund. I'm pretty much going to look elsewhere for the rest of the items I was planning on sending home with another company that's not a thief.

Lost a future customer and I hope this review will open up other people's eyes about the kind of business you run.

1/5 stars.

No respect for the customers. Very unprofessional service. Scheduled a pickup, the driver didn`t come and never notified me about it. When Called the company next day they said the van was too full. Why on earth then did I scheduled the pickup and gave all of my parcel details to them? Absolutely pathetic and disrespectful.

Avoid as much as possible this company;they reprezentant something untul
They done it own mark! Now-if your parcels arrived is just a cause you are lucky; all call center staff -manager and agents are trying to give an answer not solve the problem.Finally if your parcels didn’t arrived it a cause of the client!
And I know what I’m talking...Eastlines was ...but now are!

Stay away! I sent a pallet with them ... they picked it up on the 18th. In the 23rd it arrived in Romania and since then nothing. I called them ... they said I understood they were busy. But when they took the money, it didn't take long. They have a standard delivery time of 4-6 days on the pallet. I'm going to sue them ... because I see that I gave the money and they bring the pallet when they want! It was the last time in my life when I sent something with them!

during my collaboration with them it happened that they damaged some of my parcels, in some cases even lost parcels. they are very good in applying penalties of 60 gbp if the parcels are not exactly the same size as in the order. stay away from them!

Each and every person who intend to use this "company" should be aware: Very bad, not reliable, are trying to cheat you in many ways - typical for some Romanians that are a shame and a stain, among others that are trying to integrate in the UK.
Before thinking to use their "services" try to google a bit about company history...it's a one employee company - the so called manager - LAURENTIU DUMITRU DICU. I really don't know why is still free this guy, why UK authorities did not react yet.

Customer service nota zero! Abilitatea de a rezolva problema si calitatea de profesionalism iarasi zero. Nu voi mai utiliza acest serviciu. Singura varianta care a putut sa imi ofere dupa 2 persoane cu care am vorbit si apoi a 3 supervisor Madi , a fost sa fac reclamatie. Timp pierdut si bani cheltuiti. Si livrarea inca nu a fost efectuata.depasindu se termenul de livrare. Cu alte cuvinte cand vor gasi ei timp.Tinand cont cat de scump a fost,si lipsa de profesionalism oferita
Nu recomand.
Mai bine te lipsesti.

The most trusted delivery company, the cheapest and fastest!!! I recommend it!

Stay FAR FAR away! Worst delivery company! They’ve actually stole clothes and shoes from my baggage’s! Unbelievable!

I have been using this company for 5 years now, sending parcels back and forth from Romania to UK. They arrive to collect when they say they will, deliver on time, never had an issue. I am very surprised to see all these bad reviews. I wonder what s going on:( 5 stars from me though as they did not dissapoint me.

Sorry I have notice that the company has received lots of bad reviews and if I knew never send anything with them .
The parcel sent in 12/12/2019 never arrive to the destination and one the operator can’t find out what is going on .
Very disappointing these services and unfortunately they don’t have control of the delivery and the Director Laurentiu Dumitru Dicu should check by time to time the activity of the company maybe “undercover boss” and find out what it’s going on with the delivery .
People should know that the service it’s not trusted and should go with alternatives even if they pay more money.
I’m sure there a better services around but this time they screwed up and no one knows where a box of 22Kg is at the moment.
Very sad but this is pure Romanian style careless about their customers .
If the on line activity on line it’s that bad why they still performing services as delivery in Romania. As British citizens I would inform the right authorities about the level of professionalism and careless system .
Please check the company on line before sending anything in Romania

unprofessional service. they never know when they will collect. Ive been told that all pick up and delivery confirmations are just estimates and been told the old ''terms and conditions'' BS! .they took payment , they emailed me the collection day but it never happened. they blame some third party company(in this case dhl) for their incompetence. STAY AWAY, THIS IS A ''ROMANIAN STYLE'' COURIER COMPANY AND SHOULD NOT BE TRUSTED IN ANY WAY. USE A DECENT SERVICE LIKE ROYAL MAIL OR DHL DIRECLY INSTEAD !SUCK A SHAME THIS COWBOYS ARE STILL ON THE MARKET...