Easterns Automotive Group Recensioni 860

TrustScore 2.5 su 5

2,4

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

A 0 star review. I reserved a vehicle online for 7 days, submitted all my information, and scheduled a pickup for Friday. Wanting to be proactive, I visited the dealership on Tuesday after rec... Leggi di più

Valutata 1 stelle su 5

Careful this dealership uses bait & switch pricing and Rip off dealer fee's should be illegal in USA but here we are. Taxes are understood and make sense, fees include $559.75 DMV (That is way too hig... Leggi di più

Valutata 5 stelle su 5

It was a Friday night after work, I was tired & irritated. Thanks to Devan Young’s great customer service, I had a very pleasant experience!! I was not pressured, he was real genuine, I didn’t feel ju... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

When you tell them you don’t want to pursue a car purchase they will run your credit 12, 14, 20 times on purpose. This, causing your credit score to take a nosedive. I’m reporting this to BBB. Th... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Rivenditore di auto
  2. Negozio di accessori per auto

Scritti dall'azienda

Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia.


Informazioni di contatto

2,4

Scarso

TrustScore 2.5 su 5

860 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 5 stelle su 5

My Name Ford an I had bad credit an I…

My Name Ford an I had bad credit an I thought I could not get a car but little did I know that Ali at the temple hills location was amazing did everything he said he would do an I rolled out same day with my new car Thanks to Ali an the team I had a great experience

10 gennaio 2019
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Risposta di Easterns Automotive Group

At Eastern Motors, your job is your credit! You came to the right place, Pierre! Congratulations on your new car! Enjoy!

Valutata 5 stelle su 5

Working with our salesman Ali

Working with our salesman Ali, and the Eastern organization was such a pleasure. I thank you for working with me and my unique situation to get me in a car I wanted. Thank you so much.

10 gennaio 2019
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Risposta di Easterns Automotive Group

No problem, Phyllis! It is such a pleasure to have you as an Easterns customer. Best of luck your new ride!

Valutata 5 stelle su 5

first dealership purchase

I was assisted by Angel and he was a great help. It was my first time purchasing from a dealership and he made sure I understood everything and answered all my questions. I would definitely recommend this place

10 gennaio 2019
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Risposta di Easterns Automotive Group

It's nice to know that Easterns is highly recommended! Thank you, Jordan. It would be an honor to assist your family and friends.

Valutata 1 stelle su 5

Straight up bad experience from the…

Straight up bad experience from the dealer to the cooperate office I do not recommend

10 gennaio 2019
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Risposta di Easterns Automotive Group

Hi Jamal,

We're so sorry to hear this! Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously. We even have an A+ rating with the BBB. Please contact our Customer Care Team as they would be more than happy to assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

Valutata 5 stelle su 5

Ecstatic with Eastern

An all around great experience from start to finish. Worked with Desmond Jones who was terrific. Smart, engaging and easy to work with. Couldn’t be happier with the Eastern team. Everyone was professional,pleasant and eager to assist. I would recommend Eastern to anyone!

10 gennaio 2019
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Risposta di Easterns Automotive Group

Hello John,

We're so happy to hear that you enjoyed your visit with Desmond and the rest of the Easterns team. Your feedback is greatly appreciated!

Valutata 5 stelle su 5

I had a great experience at the…

I had a great experience at the sterling location eastern motors. Randy, found a car that fits me and my family. Excellent customer service.

10 gennaio 2019
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Risposta di Easterns Automotive Group

Excellent! Your happiness as a customer is all that matters for us. Come again!

Valutata 5 stelle su 5

Had some credit issues

Had some credit issues. Team work to get me the best deal and within my budget.

10 gennaio 2019
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Risposta di Easterns Automotive Group

At Eastern Motors, your job is your credit!

Valutata 5 stelle su 5

Great experience

Great experience, great prices and well trained Salespeople

10 gennaio 2019
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Risposta di Easterns Automotive Group

That's what we strive for! It's so nice to know that our hard work doesn't go unnoticed. Please recommend us to your family and friends!

Valutata 5 stelle su 5

My experience with Eastern Motors was a…

My experience with Eastern Motors was a very rewarding one they were very congenial very helpful and we're concerned with making sure that all areas of concern were addressed and I would advise my friends to go there the car is one owner and I have a Carfax to give you a Carfax and go over every detail of the buying process to go over all your papers explain things to you and address any questions that you have I'm very pleased with what I have and will always give them a high rating

9 gennaio 2019
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Risposta di Easterns Automotive Group

Hi Janet,

Wonderful! You're so right! A Carfax report is very important when buying a vehicle. We share the Carfax report with our customers for each vehicle that we sell. It's important to us that our customers know the history of the car they are buying.

Valutata 1 stelle su 5

Scandalous

Very sneaky. Tried to make me pay him directly so he can “do something” for me don’t trust hughes!!

9 gennaio 2019
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Risposta di Easterns Automotive Group

Hello there,

There must have been some type of miscommunication. . Easterns has always been a company that works tirelessly to help our customers. Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously. We even have an A+ rating with the BBB. Please contact our Customer Care Team as they would be more than happy to assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

Valutata 5 stelle su 5

AWESOME AWESOME AWESOME

I have ALWAYS purchased new cars and I was a little skeptical about purchasing a used car, but Alex and Jentry were very helpful and very knowledgeable about selling cars and financing options.

9 gennaio 2019
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Risposta di Easterns Automotive Group

There's nothing better than options! Here at Easterns, we have plenty!

Valutata 5 stelle su 5

I didn’t mean to get them five stars I…

I didn’t mean to get them five stars I wanted to give them -5 stars the manager ain’t good but the sales persons is real good

9 gennaio 2019
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Risposta di Easterns Automotive Group

Hi Robert,

Thanks for sharing both the pros and cons of your Easterns experience. This information is imperative so that we can do everything in our power to assist you. Please contact our Customer Care Team so that we can come up with a solution that best fits your needs. E-mail: customercare@easterns.com / Phone: (877)-927-5004

Valutata 1 stelle su 5

Regret coming here

I bought my car on 12/18/18. The day I got it the battery was dead. They jump started my car and had it running for me to get it warm. Of course I wasn't told it needed a new battery. I had to get it taken to a local dealership to have replaced because they wanted me to pay to have my car towed at miles back to them so they could replace it. It would have cost more to have the car towed. When I finally got a manager to address the issue, I was told to eat the cost because I didnt have my car fixed by them. 11 days later my check engine light comes on. It's 3 days later and my car is still in the shop. The person who sold me the car has yet to even return my phone call. This is have they treat their customers?

9 gennaio 2019
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Risposta di Easterns Automotive Group

Hi Ashley,

We apologize for the inconvenience! Please know that we are in fact here to help. Please contact our Customer Care Team as they would be more than happy to assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

Valutata 5 stelle su 5

Great place

Alex was great very kind and patience . I wasn’t expecting to buy a car that day but he mad it ithappen. Thank u for everything.

9 gennaio 2019
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Risposta di Easterns Automotive Group

No problem, Marlene! That's what we are here for! Wishing you nothing but the best!

Valutata 5 stelle su 5

We had a very good experience buying…

We had a very good experience buying our car. Moe, our "point of contact" was excellent, because of him, we bought our car there. He did not show any pressure or sales tactics and made us feel comfortable and safe. He is a hidden gem in the car sales industry!!!

9 gennaio 2019
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Risposta di Easterns Automotive Group

Hi Therese,

Thanks for your reaching out! Congratulations on your new ride! Enjoy!

Valutata 5 stelle su 5

Great buying experience w/the Easters…

Great buying experience w/the Easters team. Team was friendly and helpful. Floyd W was a great sales rep and I look forward to purchasing another new vehicle from them in the future.

9 gennaio 2019
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Risposta di Easterns Automotive Group

Awesome! We'll be sure to let the team know that you enjoyed your visit. Looking forward to seeing you again in the future! Happy Driving!

Valutata 5 stelle su 5

They are very concern well trained and…

They are very concern well trained and nice people who shows and talk like they are on your side in trying and helping you to purchase the car that you want I would truly and always adjust and recommend to my family and friends and enemies go Eastern you are best so when is the next commercial

9 gennaio 2019
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Risposta di Easterns Automotive Group

Hi Audrey,

It's good to know that you see and understand our intentions. Our customers have always been our number one priority.

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