Easterns Automotive Group Recensioni 860

TrustScore 2.5 su 5

2,4

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

A 0 star review. I reserved a vehicle online for 7 days, submitted all my information, and scheduled a pickup for Friday. Wanting to be proactive, I visited the dealership on Tuesday after rec... Leggi di più

Valutata 1 stelle su 5

Careful this dealership uses bait & switch pricing and Rip off dealer fee's should be illegal in USA but here we are. Taxes are understood and make sense, fees include $559.75 DMV (That is way too hig... Leggi di più

Valutata 5 stelle su 5

It was a Friday night after work, I was tired & irritated. Thanks to Devan Young’s great customer service, I had a very pleasant experience!! I was not pressured, he was real genuine, I didn’t feel ju... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

When you tell them you don’t want to pursue a car purchase they will run your credit 12, 14, 20 times on purpose. This, causing your credit score to take a nosedive. I’m reporting this to BBB. Th... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Rivenditore di auto
  2. Negozio di accessori per auto

Scritti dall'azienda

Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia.


Informazioni di contatto

2,4

Scarso

TrustScore 2.5 su 5

860 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Eastern Motors is the way to go

They are friendly, professional and they will put you in the car you love. No hassle I am now a fan and new buyer of Eastern Motors

11 dicembre 2018
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Risposta di Easterns Automotive Group

Great news, Albert! We love hearing from our amazing customers like yourself.

Valutata 5 stelle su 5

they worked with me to get me into…

they worked with me to get me into truck of my dreams
salesman was awesome Justin is top notch would definitly buy again from him

11 dicembre 2018
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Risposta di Easterns Automotive Group

Hi John,

Congratulations on purchasing your new truck! We're so glad that you're happy with how everything turned out. You're a great customer!

Valutata 5 stelle su 5

Xavier's Review for 12/02/18

Xavier was fantastic!

He is an attentive, considerate, and patient sales representative. He recognized which vehicle we were interested in, was expedient in getting us the vehicle to test drive, and was patient throughout the entire interaction. He is an asset to the organization. He was able to recognize that we had experience in purchasing a vehicle and did not need much guidance in the process.

Highly recommended!

10 dicembre 2018
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Risposta di Easterns Automotive Group

Thank you very much for your feedback., Stephen We really appreciate you telling us how your experience was with Xavier. We will definitely continue working hard to make our customers proud.

Valutata 3 stelle su 5

Good buying experience, but inconvenient mechanical issues

The buying experience was great, however the vehicle immediately had mechanical issues. They were issues that should have been caught when the vehicle was traded in before being put on the lot.

7 dicembre 2018
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Risposta di Easterns Automotive Group

Thanks for sharing both the pros and cons of your Easterms experience. This information is imperative so that we can do everything in our power to assist you. Please contact our Customer Care Team so that we can come up with a solution that best fits your needs. E-mail: customercare@easterns.com / Phone: (877)-927-5004

Valutata 5 stelle su 5

Easterns is the way to go....

Excellent and thorough communication in every step of the process! Responsive and eager to help every customer! Love them!!!

7 dicembre 2018
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Risposta di Easterns Automotive Group

Hello Kelly,

Thanks for sharing your wonderful review. We'll be sure to let our staff know just how much you enjoyed your visit.

Valutata 5 stelle su 5

THANK YOU!

Thank you so much Desmond, you’ve made this experience for us so smooth & you’ve definetly helped us a lot with buying our car. We’ll be sure to come back when we need a new car & ask for you specifically! :)

6 dicembre 2018
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Risposta di Easterns Automotive Group

No problem! You deserve nothing but the absolute best. Welcome to the Easterns family!

Valutata 5 stelle su 5

amazing service, very happy!

I came in recently, and was helped by a young man name Jeffrey.He was very helpful, very respectful , helped me decide what i wanted and was very patient with me, recommending 100% to all my friends & family.

6 dicembre 2018
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Risposta di Easterns Automotive Group

Welcome to the Easterns family!

It was truly our pleasure to serve you. Please let us know if you need any assistance in the future. We're here to help!

Valutata 3 stelle su 5

Even tho I didn’t get the car I want…

Even tho I didn’t get the car I want Preston was very helpful and did his best on finding me the vehicle that fits close to my needs

5 dicembre 2018
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Risposta di Easterns Automotive Group

We'll always do all that we can to help. Thanks for your support, Nathaniel!

Valutata 5 stelle su 5

I love Easterns

I love Easterns. Otis and the management team are awesome. I went in with $10 and came out with exactly what I wanted. They were respectful of my situation. I wish that I had gone to see them sooner. I was in and out in 2 hours. Driving my new (new to me) vehicle.
Absolutely love them. Next time I buy a car, my only stop will be Easterns.

5 dicembre 2018
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Risposta di Easterns Automotive Group

Hello Dana,

We appreciate you so much for being an awesome customer. Otis enjoyed assisting you. Congratulations on your purchase!

Valutata 5 stelle su 5

I want to say thank you

I want to say thank you! They took really good care if me and I walked away pleased with my purchase. Thanks again.

5 dicembre 2018
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Risposta di Easterns Automotive Group

No problem, Reicia. Please never forget that we are here to help!

Valutata 5 stelle su 5

Very satisfied!

Jeff, Dave, Ali were awesome! I've purchased several cars over my span of driving and my experience at Easterns can be likened to my experience at Lexus. They were fast, friendly and professional. Not once did I feel like they were trying to dupe me or that they were lying to me. They were honest... and that matters a great deal. Another important thing is that they always answer their phones. For as long as their service is as superb as it is, I will be a customer. I have two more cars to buy in the next few years and they will most likely be from Easterns. I am a repeat Lexus customer and plan to definitely be a repeat Easterns customer.

5 dicembre 2018
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Risposta di Easterns Automotive Group

You're great! We thank you for your ongoing support of Easterns. It definitely sounds like you will be coming back in the future. You're officially a part of the family!

Valutata 5 stelle su 5

Had a great and efficient experience

Had a great and efficient experience. I was completed all parts of the process in less than 90 minutes. Lennard my salesman and Keyon the finance professional were excellent and went above and beyond.

4 dicembre 2018
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Risposta di Easterns Automotive Group

Quick and smooth car buying experience! Now that's what we like to hear. Wonderful!

Valutata 5 stelle su 5

Hello i just bough my 3rd car from…

Hello i just bough my 3rd car from easterns and they were good to me and alot of help thanks.

4 dicembre 2018
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Risposta di Easterns Automotive Group

Hello Barbara,

We appreciate your loyalty to Easterns! Customers like you come few and far between so please know that we are forever grateful.

Valutata 5 stelle su 5

Mike and Mark at the Alexandria…

Mike and Mark at the Alexandria location were awesome in helping me find a car in my price range.

4 dicembre 2018
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Risposta di Easterns Automotive Group

That's what we are here for! Mark and Mike will be so thrilled to know that you are happy.

Valutata 5 stelle su 5

James S

James S. provided amazing customer service. He was thorough in his explanation of the car buying process. I was able to get the vehicle I wanted with the features I needed. Overall great experience.

4 dicembre 2018
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Risposta di Easterns Automotive Group

Well deserved! Wishing you all the best with your new car. Enjoy!

Valutata 5 stelle su 5

Choose Darryl

Was able to get me into the vehicle I wanted. Took a while but I did have a fraud alert on my account that complicated things. Mayzck was helpful, up front and communicated well. Would recommend him.

4 dicembre 2018
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Risposta di Easterns Automotive Group

Char,

It means the world to us knowing that we have your support. Please do spread the word about us. New customers are always welcome!

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