From the first interaction the setup was thorough — and the level of detail actually gave us more confidence as it went on. Every step was checked, double-checked and checked again, which is... Leggi di più
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Early Pay were easy to deal with. Matt made the negotiation process painless and was genuine in his approach to understanding our needs. Their onboarding team particularly Kelly-Ann were fantastic an... Leggi di più
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Greetings, I have been dealing with David Wright for many years now & just wanted to acknowledge how extremely prompt, efficient & professional he is in performing in his role. In business, qualit... Leggi di più
L'azienda ha risposto
Absolutely excellent support and communication. The support Earlypay has provided to both myself as the broker and my clients has been absolutely 2nd to none!! I can not thank Amanda, David and the te... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Servizi finanziari non bancari
- Azienda di servizi finanziari e prestiti per automobili
- Istituto finanziario
Scritti dall'azienda
Earlypay (ASX: EPY) is a leading provider of working capital finance for Australian small to medium sized businesses with its invoice finance and equipment finance products. Earlypay’s invoice finance helps small and medium businesses bridge the cash flow gap between issuing invoices and receiving payment from customers by providing early payment of unpaid invoices. Working capital with Earlypay invoice finance is available from $100,000 up to $10,000,000. Earlypay also provides flexible equipment finance solutions to small and medium businesses to assist with capital expenditure. Earlypay has been supporting Australian small and medium businesses since 2001 and has built a trusted legacy of delivering reliable, flexible and innovative working capital finance.
Informazioni di contatto
Level 11, 201 Miller St, North Sydney, 2060, North Sydney, Australia
- 1300 760 205
- hello@earlypay.com.au
- earlypay.com.au
4,9
Eccellente
354 recensioni
Nessuna traccia di inviti alla recensione precedenti
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Could not fault both the Broker and…
Could not fault both the Broker and client ( from feedback) experience from start to finish provided by Bruce, importantly follow up was also provided to my client who also appreciated the support from the girls in head Office
11 ottobre 2021
Risposta di Earlypay
Thanks so much for the feedback, Steve. We strive to create a seamless experience for both brokers and clients so we're very glad to hear this.
I always receive great service from…
I always receive great service from Bruce Meredith. I know him and trust him and enjoy working with him and the team
11 ottobre 2021
Risposta di Earlypay
Thanks so much for the review, Steve. We appreciate our ongoing business relationship and look forward to continuing to help your clients with business finance.
Hi everyone ,
Hi everyone ,
As a business director I would in good conscious not recommend Early Pay !
We had finance approved with Early Pay
But wait !!
Then the deceptive behavior crept in , starting telling us they were taking over our accounts and invoices , into a bank account they set up in Our name but they have access to , whoops forgot to tells us that part !!! Steer clear
30 settembre 2021
Non scritta su invito
Risposta di Earlypay
Hi Colin,
I’m sorry to hear that you had a poor experience with Earlypay.
Although it’s not what we want to hear, we welcome all feedback from our clients and referral partners as it helps to make us better.
I have investigated your case and accept that we could have better explained how invoice financing works at an earlier stage.
Thank you for taking the time to speak with our State Manager to share your concerns with us directly and we have taken action to make sure this doesn’t happen again in the future.
Best regards,
James Beeson – Chief Operating Officer
Always find that if I have any concerns…
Always find that if I have any concerns that these addressed immediately and solved . Very happy with service from Ravi
22 settembre 2021
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Risposta di Earlypay
Thank you for your feedback! We're glad to hear that Ravi has been able to help address any concerns you have had and we look forward to continuing to support your business through invoice financing.
Feedback
Our relationship manager, Ravi, is very helpful and attentive in answering our queries as we use the new system of Earlypay. All good with customer service.
20 settembre 2021
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Risposta di Earlypay
Thank you for your feedback! It's great to hear that Ravi and the team are meeting your needs with your invoice finance. We hope to continue exceeding your expectations!
Great service and communication.
19 settembre 2021
Risposta di Earlypay
Courtney, thank you so much for your review. We are pleased to hear that our service and communication were a pleasant experience for you!
We always want to make sure we're providing a great customer experience and it sounds like we've done just that with your business finance. Thank you again.
Earlypay 100% for Communication & Support
Since setting up a State Operations Manager and team to handle our Account, our dealings with Earlypay have become smooth, easy and transparent. The team is easy to deal with and communications, support and understanding of the Earlypay operation has improved immensely. Any questions and concerns are dealt with promptly and efficiently and the Staff are very easy to contact and liaise with. The State Operations Manager Vic is there to help and assist our business and it shows.
15 settembre 2021
Risposta di Earlypay
Thank you for your review, Donna! We're glad to hear that our team has been able to make a difference in your business and take care of any concerns or questions you have had. We look forward to continuing to work with you for your business finance.
Excellent customer service
Excellent customer service as provided by Lisa Ly. The assistance and support we continually experience especially during this Covid pandemic is greatly appreciated.
14 settembre 2021
Risposta di Earlypay
Marie, thank you for taking the time to share your experience with Earlypay. We're glad we were able to help with business finance and provide support during this difficult time. Lisa is an excellent representative of our company and she'll be thrilled to hear that her efforts have been noticed.
The staff are always a pleasure to deal…
The staff are always a pleasure to deal with, nothing is too much trouble for them, always clear communication of what is required.
13 settembre 2021
Non scritta su invito
Risposta di Earlypay
We're so glad to hear that you've found our team helpful. Your feedback is really valuable for us. Thank you for your support, and we look forward to continuing to support you with business finance.
Feedback
Ben has been my main contact at Earlypay and I have always received honest information, besides being a polite and well informed person. Sally has also been very helpful and a pleasure to work with.
Thanks.
13 settembre 2021
Risposta di Earlypay
Thank you for your review, Jennifer. It's always great to hear that our team members are performing well and delivering excellent service! We appreciate hearing your feedback about the interactions you've had with Sally and Ben for your invoice finance.
Really love the team at Earlypay
Really love the team at Earlypay, they make my life less complicated. I find the new platform easy to navigate and user-friendly. Highly recommended.
13 settembre 2021
Risposta di Earlypay
Thank you for taking the time to review Earlypay, Karin. We're glad to hear that our team has made your life easier and that you've found our new platform user-friendly! It's always rewarding when we can make a difference in someone else's day with our business finance.
We're committed to making Earlypay better every day, so it's great feedback like yours that helps us do this. We're really grateful for your support and look forward to continuing to support you and your business.
I deal with Ben McPhail who is my…
I deal with Ben McPhail who is my accounts manager and I trust him to give me the best advise available . I find Earlypay easy to deal with and are always
there to help or answer any questions I have
13 settembre 2021
Risposta di Earlypay
Thank you for your review! We're glad to hear that Ben has been able to help you with all of your invoice finance needs. We look forward to continue to help your business grow.
Responses to Queries
It is taking a little time to sort out invoices that have been disputed due to the timing difference/transitional period of joining Earlypay. However I do appreciated being able to contact Ravi and get answers to my queries.
13 settembre 2021
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Risposta di Earlypay
Thank you for your review, Franceen. We're sorry to hear that you are experiencing some challenges with the transition to Earlypay and appreciate the time it took to share this feedback with us.
We are working hard behind-the-scenes on improvements which will make invoicing easier for everyone involved.
If there's anything else we can help you with, please don't hesitate to get back in touch - we're always happy to assist!
I have always found Early Pay staff…
Our office has worked with Early pay staff for some time
and i have found them both helpful and efficient when i have had queries
Generally day to day the process runs very smoothly
13 settembre 2021
Non scritta su invito
Risposta di Earlypay
Rachael, thank you for taking the time to share your experience. We're glad to hear that our team has been helpful and efficient in helping you get answers quickly for your business finance!
5 Stars for Ravi from Earlypay
I am very pleased with the service and professionalism I have received from Earlypay and in particular my Case Manager, Ravi Geekiyanage. He is very personable, approachable and reachable. He is very responsive and quick acting to meet our business needs ASAP. On top of all of this, he provides me with excellent advice and is an expert in his field. I strongly recommend Ravi from Earlypay and look forward to continuing to work with him.
13 settembre 2021
Non scritta su invito
Risposta di Earlypay
Thank you so much for your review! We're glad to hear that you're pleased with the service and professionalism of our team here at Earlypay. We work hard on making sure we provide a great experience for all of our customers and it's wonderful to see this is what you've experienced with your invoice finance!
Rajeev Kapoor - OUTSTANDING SERVICE
I would like to praise Rajeev Kapoor. From the day I started dealing with him, his service has been beyond outstanding. My queries and concerns are always dealt with and I never have to chase him up.
13 settembre 2021
Non scritta su invito
Risposta di Earlypay
Thank you for your review, Christine. We're glad to hear that Rajeev's service has been outstanding, and we appreciate your feedback on his work ethic as well as the turnaround time of all queries. It's always great to hear how our team are doing their best to help with your invoice financing.
Ravi is a star!
Ravi is our account manager and always gives the best service, the 4 stars are for him.
Unfortunately, since moving across to EarlyPay the system is different, and It doesn't work as seemingly as it did on the Cashflow Finance platform. The allocation/debtor management of your ledger, is less than acceptable and causes additional workload to my team.
13 settembre 2021
Non scritta su invito
Risposta di Earlypay
Thanks for the honest feedback, Kristy – we’re serious about listening to our clients to help us do things better. It’s great to hear that Ravi is looking after you so well but we’re sorry to hear that your experience with our platform has been disappointing. Our new invoice financing platform is being expanded to cater for clients that don’t use Xero, MYOB or Quickbooks and Ravi will be in touch as soon as this is ready to transition you. We have had great feedback on the new Earlypay platform and we’re sure this will make for a much better experience for you and your team. Many thanks, The Earlypay Team.
Working with Timelio for our trade…
Working with Timelio for our trade finance requirements has been a seamless and very efficient experience. If you're looking for trade invoice financing, I can't recommend Timelio highly enough, as their team are professional, knowledgeable and very aware of the most suitable needs for our business.
9 settembre 2021
It was a pleasure working with Adam…
It was a pleasure working with Adam Pinkus. Adam's knowledge and commitment is outstanding and I highly recommend Timelio for growing businesses, it is a great program.
7 settembre 2021
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The current team we have are pleasant
The current team we have are pleasant, helpful, and more importantly efficient.
They communicate well, we have formed a good relationship with them
3 settembre 2021
Risposta di Earlypay
Thank you for your kind words, Libby, we're glad to hear that our team has been able to provide a positive experience for your business finance.
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