Absolutely thrilled with my first DK purchase online. The Lucia earrings arrived impeccably presented in a beautiful green gift box which you’ll be pleased to hear went down a treat with the lucky re... Leggi di più
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I purchased this beautiful Esina bracelet at the end of July. When you order online, you are never certain what the product will look like. I certainly was not disappointed, it's a stunning bracelet.... Leggi di più
L'azienda ha risposto
I have bought Dyrberg Kern jewellery from my local Dyrberg Kern store for many years. The service is always outstanding and any issue I've had which is few and far betwewen have been resolved immedit... Leggi di più
L'azienda ha risposto
Beautifully packaged & presented. Delivered in record time! The earrings are gorgeous & much larger than I anticipated! I am one very happy customer & highly likely to return again & again! D/K N... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Designer, Danish, jewellery, gold, silver, Swarovski crystals, Stainless Steel, necklaces, bracelets, rings, Compliments, earrings, statement, gifts, vouchers, anniversary, birthday, gem stones, New Zealand, Wellington, Christchurch, Auckland, modern, ...
Informazioni di contatto
Nuova Zelanda
- dyrbergkern.co.nz
4,8
Eccellente
360 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
As usual excellent personalised service…
As usual excellent personalised service including sound knowledgeable advice because these wonderful people know their stock. I got a phone call and follow up email because what I ordered was out of stock. That’s what you want - to be kept in the loop. Always a pleasure.
16 settembre 2020
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Risposta di Dyrberg/Kern NZ
Thanks so much for posting the review Glenis. Customer service is so important to us and it great to hear the extra mile we go is appreciated!!
Beautiful item and excellent service!
Beautiful quality item and excellent service!
11 settembre 2020
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Risposta di Dyrberg/Kern NZ
Thanks Sunny, so great to get such a positive review.
Fantastic product and Super quick…
Fantastic product and Super quick delivery. I loved the personalised note too!
8 settembre 2020
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Risposta di Dyrberg/Kern NZ
Thanks for the review Kelly, it is great to hear the personalised note was appreciated. We really appreciate your purchase,
Love my new rings
Love my new rings. They look a million dollars!!
2 settembre 2020
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Risposta di Dyrberg/Kern NZ
So great to hear Jane. The rings are amazing!!
Efficient service
My items came well packaged and included was a hand written note, which you don't see at all. Lovely to feel appreciated. The pieces were exactly like they were described online. Thank you :-)
24 agosto 2020
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Risposta di Dyrberg/Kern NZ
Thanks so much for the great review Tara.
I absolutely love Dyrberg& the staff in…
I absolutely love Dyrberg& the staff in the Christchurch store are great. Always very helpful.
My favourite jewellery.
23 agosto 2020
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Risposta di Dyrberg/Kern NZ
So great to hear Rachel, we love our Christchurch girls too.
Beautiful jewelry at a great price.
19 agosto 2020
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Risposta di Dyrberg/Kern NZ
Thanks for the review Belinda. Perfect summary!!
Esina
I purchased this beautiful Esina bracelet at the end of July. When you order online, you are never certain what the product will look like. I certainly was not disappointed, it's a stunning bracelet. I received great service, the turn around from ordering to receiving was quick. Dyrberg/Kern NZ are an amazing business to deal with. Extremely happy customer
Wendy Hahn
16 agosto 2020
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Risposta di Dyrberg/Kern NZ
Thanks you so much for that positive review Wendy. Were so happy to hear we met your online expectations. We really do try hard to ensure we are true to what we sell online.
I had to return my gloves as they were…
I had to return my gloves as they were a little small but the next size up were perfect. Thanks for the great service and the gloves are beautiful
15 agosto 2020
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Risposta di Dyrberg/Kern NZ
Hi Alice it is great to hear you love the gloves. They are such high quality and so stylish.
Love the earrings and they arrived…
Love the earrings and they arrived quickly.
14 agosto 2020
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Risposta di Dyrberg/Kern NZ
Thanks Janice!!
Quick delivery and beautiful earrings 🥰
14 agosto 2020
Non scritta su invito
Risposta di Dyrberg/Kern NZ
Hi Iris, thanks for the review. So happy you're pleased with the purchase.
In Love
Wow, great service - my gorgeous earrings arrived in two days and the personalised note made my day.
11 agosto 2020
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Risposta di Dyrberg/Kern NZ
So great to hear Vicky, thanks for taking the time to let us know how happy you were with the purchase.
So easy to deal with
So easy to deal with. Fast delivery, good communication. So happy with my ring.
9 agosto 2020
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Risposta di Dyrberg/Kern NZ
Awesome Donna. Thanks for the review.
Great service.
Lovely necklace. Prompt service. Lovely presentation box. Thank you.
6 agosto 2020
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Risposta di Dyrberg/Kern NZ
Awesome Anna. Thanks for the feedback.
Pearl flower earrings
Gorgeous piece of jewellery! Easy ordering, fast shipping and great quality! Definitely will be back. Thank you.
5 agosto 2020
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Risposta di Dyrberg/Kern NZ
We can't wait to see you back Maria.
Great service
Such prompt service, had my bracelet in a couple of days.
4 agosto 2020
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Risposta di Dyrberg/Kern NZ
Thanks for the feedback Fleur. Great to hear things are still working well with the couriers.
My order too late
My order too late. I think australia sydney4-6 business days
31 luglio 2020
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Risposta di Dyrberg/Kern NZ
Hi Munkhtsetseg, we are sorry to hear your order took longer than anticipated to arrive. Unfortunately, the reliability of international couriers at the moment is a bit patchy. We will update our policy to note that there may be delays with COVID-19 disruptions. Thanks for the feedback and hopefully you still enjoy your jewellery - despite it arriving late.
Prompt delivery of online order but damaged item
Prompt delivery of online order, but one out of three compliment toppers arrived with a small chip out of the middle of the stone. Took the topper into my local store the next day and had to settle for a replacement topper of the same kind with a dent in the outer metal surround because it was the last one in the store. The salesperson did not offer any other solution to the issue after I pointed out the damage in the replacement. Not particularly impressed - good thing it was a sale!
Very much appreciate both the online response to this review and the phone call I received in regard to it with the offer to attempt to get another replacement topper for me from Denmark. Even if they are unsuccessful due to end of line stock issues, I at least feel now the company has done everything they can in this situation. Thank you.
29 luglio 2020
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Risposta di Dyrberg/Kern NZ
Hi Anna, yes we agree that is not an acceptable experience at all. Could you please email us on info@dyrbergkern.co.nz and we can ensure you get a defect free product. We can certainly order a new topper from Denmark and are disappointed to hear we have given damaged stock to you on two occasions. We are keen to understand what went wrong here as your experience doesn't in any way meet our expectations for customer service.
Great service and understanding from…
Great service and understanding from Grey Street store, thank you!
28 luglio 2020
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Risposta di Dyrberg/Kern NZ
Thanks Mary, the girls in Wellington are awesome aren't they. Thanks so much for the review.
Staff are always friendly and the…
Staff are always friendly and the service is outstanding. One of my absolute favourite stores.
28 luglio 2020
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Risposta di Dyrberg/Kern NZ
Thanks Mandy. Great to get the positive feedback.
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