Dyfed TelecomRecensioni 

177
TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

A fantastic service which Joe Kendall supported me throughout. I now have Broadband that is fast and efficient , and getting the grant was a simple task. The installation was excellent and I would hig... Leggi di più

Valutata 5 stelle su 5

I felt quite anxious when our internet service cut out this friday morning. I had admin to work on and have two teenagers at home. I got through to Doug on the tech support helpline quite quickly. Unf... Leggi di più

Valutata 5 stelle su 5

Rural 4G broadband installation, quick and efficient and huge improvement in wifi speed. Old ADSL copper was 2Mb, now 170! Given up waiting for fibre to arrive in rural wales 🙄. Small smart aerial o... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We live in the sticks have had issues with our wifi for years. Joe came out reviewed the property told us what we needed. Rhys the engineer came and sorted everything. Including sorting the wifi acros... Leggi di più

Dettagli dell'azienda

  1. Provider di servizi Internet
  2. Provider di servizi per le telecomunicazioni

Scritti dall'azienda

Whether you need faster broadband in rural Wales, the latest full fibre speeds in urban areas, mobile phones and SIMs or the latest phone systems for your business, our team of Engineers and sales specialists based across Wales can help. Here's how: Faster rural broadband If you're fed-up with Netflix constantly 'buffering' or having to reboot your router ten times a day, we feel your pain! There IS a solution though. Our team are experts in finding the right solution for those areas where it's just not possible to get fast fibre or copper cable internet right now. Plus the equipment and installation needed to get you faster internet speeds are available entirely free of charge with an Access Cymru Broadband Grant. Talk to the team for more information. Business Phone Systems If your business depends on its phone system - then talk to us, and move to the latest phone system, at a fraction of the cost of older systems, with no expensive phone system hardware and finance agreements. Talk to the experts in Wales for business phone systems.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

177 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(177)

28 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Really happy with the service

Really happy with the service. Spoke to Dan Parry as a recomendation from a friend of ours who dealt with him for their internet. We have struggled with BT for so many years and are so pleased that we can now get a better connection from Dyfed Telecom. 5* from us at Rhodfa

16 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Very happy that Will from Dyfed Telecom…

Very happy that Will from Dyfed Telecom reached out. Was mid way through going with another provider for an opening of our new Gym , nearly end up paying way over the odds for less of a service . Really impressed with the communication and in support provided so far ! Thank you ! Highly reccomend !

18 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Moved over to three mobile and had…

Moved over to three mobile and had terrible signal in north wales , popped into see Will , went through numerous options with me and found o2 was the best coverage in my area. Highly recommend Dyfed Telecom - nice to have a personal service locally.

17 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Far better than sky

I live in a remote property and was having nothing but problems with my sky wifi. When the sky engineer came out to try and resolve the problems he recommended I switch to Dyfed Telecom. The whole process of switching has gone without a hitch. Everyone from Dyfed Telecom has been friendly and professional. From initial contact, survey and installation. I have now have a faster and much more reliable service.

2 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Great experience

Meirion visited our business, evaluated our whole telecoms solutions and came back with a more cost effective and reliable solution, very happy!

29 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

When we moved flats we were told by EE…

When we moved flats we were told by EE that they could not supply us with fibre or a landline service at the new address. I spoke to Dyfed Telecom and Zac was very helpful in explaining what options I would have going forward. Despite EE insisting I would not get a service, Zac managed to sort out both my landline and broadband with what Dyfed Telecom can offer.

There were a few hiccups with the landline being a bit crackly to begin with and some dropouts with the broadband speed, but after a couple visits everything is running smoothly. I had a bit of issue with the billing from my previous EE account which Zac was kind enough to help sort with me too. Very grateful for the above and beyond service.

29 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

I can not thank Dyfed Telecom enough

I can not thank Dyfed Telecom enough for all their help, in particular BRENDAN, he went above and beyond to help me to get the system up and running. At all times he kept me up to date and when he said a date for engineers to turn up.. they did! The whole process was so simple, Brendan took care of everything. I would 100% recommend

23 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellant customer service

Excellant customer service! Heard about dyfed telecom from people who are with them in the area spoke to Zach and he gave me loads of info and was so helpful

16 maggio 2025
Non scritta su invito
Valutata 1 stelle su 5

Avoid

Still no response to my email asking for the refund of £300 that I was charged for equipment that wasn’t needed.

13 maggio 2025
Non scritta su invito
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Risposta di Dyfed Telecom

Thanks for your reviews.  I'm sorry to hear of your obvious frustration.  As you have been advised your initial complaint arose because the installation was changed on the day to an alternative method (which negated the need for some of the equipment).  Unfortunately the Engineer concerned didn't advise the operations team of the changes to the install (which would have triggered the refund of the equipment part of the installation costs). Our Head of Operations reached out to you multiple times prior to your most recent review and an offer was made for our Managing Director meet you face to face to achieve a resolution.  I understand that our Head of Ops explained your bill to you and confirmed that the refund for the equipment that wasn't used will of course be processed.

Valutata 5 stelle su 5

Rural 4G broadband installation

Rural 4G broadband installation, quick and efficient and huge improvement in wifi speed. Old ADSL copper was 2Mb, now 170! Given up waiting for fibre to arrive in rural wales 🙄. Small smart aerial on side of house, very neat wiring all hidden and new router gives good coverage in large old house with thick walls.

4 marzo 2025
Non scritta su invito
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Risposta di Dyfed Telecom

Thanks for the great feedback - much appreciated

Valutata 5 stelle su 5

Dyfedtelecom is an amazing company

Dyfedtelecom is an amazing company. They are prompt to respond to calls, they give good direct sound advice. Joe came and did our survey he is fabulous.
Our internet now is life changing, it is quick and we are not having to reboot at all, unlike the previous company that we were with, whereupon we were rebooting 20 times a day, some days.
After our installation, Joe made a follow up call, to check everything was ok and we were satisfied.
We highly recommend Dyfedtelecom

28 febbraio 2025
Non scritta su invito
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Risposta di Dyfed Telecom

Thanks for the great feedback - we're pleased to hear that you're getting a more reliable service. If there's anything else you need, please get in touch with the team any time.

Valutata 5 stelle su 5

Highly Professional

Quick turnaround, well priced and highly professional team - would happily recommend. We operate from a poor signal area - our workshop is now benefiting from an excellent broadband service.

27 febbraio 2025
Non scritta su invito
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Risposta di Dyfed Telecom

That's great to hear - thanks so much for the review

Valutata 5 stelle su 5

Exceptional service

Dyfed Telecom, and in particular Emma, have been nothing short of amazing in getting my parents' internet upgraded. When their previous system with another provider stopped working and they were getting no support to fix it or even any advice, Emma came over within a couple of days' notice and provided exceptional service from then on. Very clear communication at every point and it was priceless for my parents to have a direct line to contact her with any questions. She went above and beyond at every turn, even keeping them updated over the weekends, and then the engineers turned up promptly and did a great job in setting up the equipment - now with speeds literally 100 times faster than their previous connection! I've rarely seen such good customer service from a utilities provider and Emma is a credit to the company.

26 febbraio 2025
Non scritta su invito
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Risposta di Dyfed Telecom

Emma is a star no doubt! Thanks for the feedback

Valutata 5 stelle su 5

Very professional and friendly company

Had a slow connection for 13 years and contacted Dyfed Telecom to see if they could help. Emma came out to see us and couldn't have been more helpful and professional. She helped set up everything for us and now have an amazing connection. We can't thank her enough. Unlike some companies she is on the end of the phone to help with any queries and would recommend her and Dyfed Telecom to anyone.

8 febbraio 2025
Non scritta su invito
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Risposta di Dyfed Telecom

Thanks so much for the feedback

Valutata 1 stelle su 5

Never would I ever entertain going with…

Never would I ever entertain going with Dyfed Telecoms!! Rude, unprofessional, rough! And the owner Alistair is something else. I wouldn't trust him as far as I could throw him. Bad bad company

11 settembre 2024
Non scritta su invito
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Risposta di Dyfed Telecom

This is a fake review from an ex member of staff. We don't have any customers with this name or these details.

Valutata 5 stelle su 5

First class service

After putting up with barely functioning broadband for several years due to our location, and having drawn a blank with another company that was constantly leafleting us about using mobile technology (they just didn’t turn up) we contacted Dyfed Telecom about their 4G broadband and they couldn’t have been more helpful, efficient, communicative and responsive throughout the surveying, signing up and installation process. We now have download and upload speeds that allow us to make video calls without interrruption, and work from home and host the extended family. Plus an excellent value mobile phone sim package. Both Aaron, the account manager who came to visit us and has followed up our queries since, and the guy who did the installation have been knowledgeable, friendly and professional. Thanks so much for this service. Just wish we had taken the leap much sooner.

3 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Outstanding from start to finish

Outstanding from start to finish. We have suffered with a poor connection for years, Joe came around and surveyed the house and showed us what speeds we could get with dyfeds system and the difference compared to our current internet was massive.

We went onto have the system installed and we couldn't be happier. Would highly recommend

9 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

A job well done…

I recently had some issues with my WiFi system however following some excellent technical advise from Brendon and Rhys from Dyfed Telecom it was quickly resolved. Within a couple of days Louie and Ed from the installation team arrived to carry some work on the system and I must say it was great to have someone so polite and respectfully of your property, Thank you gents.
I think it’s important to praise a company when they have provided such an excellent service.

23 gennaio 2025
Non scritta su invito

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