Duncan Stewart Textiles Ltd Recensioni 

591
TrustScore 4.5 su 5

4,3

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I wanted a good quality weekend bag for my husband's anniversary. I hunted over a few days and found nothing that jumped out at me until this company. The leather bag is perfect. Attention to detail j... Leggi di più

Valutata 4 stelle su 5

I bought some very nice monogrammed towels a year or two ago which have pleased everyone in the family. I also bought a bathrobe which my teenage son seldom takes off. In the recent January sale... Leggi di più

Valutata 5 stelle su 5

I recently ordered a Velcro fastening shower towel, after trawling Internet and was astonished at how difficult to buy. I am not keen on ordering from unknown sources, like eBay or Amazon markets, so... Leggi di più

Valutata 2 stelle su 5

We ordered on 6th December. The product arrived 20th December. You know that the orders will increase pre Christmas, so I assume that you will have factored this into your delivery forecasting. I real... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli da regalo
  2. Negozio di casalinghi

Scritti dall'azienda

A true family business is a rare thing. Even more rare is a family business that has survived the generations, building on its established traditions, while innovating and modernising as it seeks to future-proof the business for the generations to come. Duncan Stewart is one of those family businesses that take our history seriously, knowing that it informs everything we do going forward. Duncan Stewart is renowned as a supplier of premium quality personalised and branded textiles and more recently, this has expanded into homewares and gift items. We create embroidered towels, bags, bathrobes, laser engraved homewares, and bespoke items that cannot be found on the High Street. On the business-to-business end, we work closely with a range of customers, supplying multi-national companies with branded products and corporate gifts to supplying beauty colleges and small businesses with textiles. For consumers, our wide range of premium products are available as stand-alone items or personalised to make beautiful gifts that celebrate every occasion. For us diversification is key, and our product range reflects this. We strive to think outside the box with our designs, to enable all of our customers to be inspired in finding that perfect gift item for someone they love.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

591 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(591)

14 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Snooker Towel

Excellent purchase. Arrived promptly, was well packaged, and matched the description perfectly. Couldn't be happier with it.

10 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

An anniversary gift

I wanted a good quality weekend bag for my husband's anniversary. I hunted over a few days and found nothing that jumped out at me until this company. The leather bag is perfect. Attention to detail just brilliant. I ended up giving it a day early. My husband was over the moon with it. The communication with the company was great. Thank you for making this day special.

10 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

cheap quality personalised towel

A thin cheap quality, badly finished towel which contributes to make the embroidery aesthetically poor.
The thin embroidering of the personalisation doesn’t help either

2 giugno 2026
Non scritta su invito
Logo di Duncan Stewart Textiles Ltd

Risposta di Duncan Stewart Textiles Ltd

Sorry that you feel this way about our product. Our gym towels are intentionally thinner than other towels we offer to aid quicker drying. We do have thicker/higher gsm offerings, just not in the gym towel variety I'm afraid. Kind regards, The Duncan Stewart team

Valutata 5 stelle su 5

good service

Towel arrived on time and was in a good condition, wrapping was secure and delivery was fast. The quality was good and the cost was fine, will buy from Duncan Stewart again.

8 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Great service and quality products.

Great quality products. I have ordered twice now and both times I have been impressed with the great service and the care taken to ensure great quality products. Will definitely be using again!

23 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

I received GREAT service

The service I received from Duncan Stewart Textiles on Not on The High Street was definitely 5 star! I ordered wedding towels and when the delivery company ran late, Duncan Stewart immediately got on the case and solved the problem! The monogram'ing was perfect. Highly recommend them!

12 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

My order needed clarification…

My order needed clarification from myself and the team reached out to me and were very very patient.... I can never over emphasise the courtesy, utmost respect for a client and a very high standard of efficiency and brilliant customer service. Tom Burgess was exceptional!!!

10 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Was promised my order would arrive…

Was promised my order would arrive before my partner went away for Christmas but sadly it didn’t arrive in time, disappointed to say the least.

I was promised by Duncan Stewart NOT Royal Mail!

10 dicembre 2025
Non scritta su invito
Logo di Duncan Stewart Textiles Ltd

Risposta di Duncan Stewart Textiles Ltd

Hi Raj, once again our apologies for this. We can only ever promise that we ship it in time and on the right delivery method to get there in time. The team worked hard to get the order out on the 9th December on a tracked next day service for delivery on the 10th December. Unfortunately, in this case, Royal Mail let us down and delivered on the 11th. Kind regards, The Duncan Stewart Team

Valutata 5 stelle su 5

Excellent products and customer service 5 star

My daughter absolutely loves her glow in the dark hoodie which actually works! She hangs it up on her bedroom door and it lights up the room for about 15mins. Such a great product and personalised too. Tom and the team have been so accommodating when ordering for business use too and the process is seamless. Highly recommend dealing with this company. Always nice to support a local family business as opposed to large corporate entities.

30 settembre 2025
Non scritta su invito
Logo di Duncan Stewart Textiles Ltd

Risposta di Duncan Stewart Textiles Ltd

Thank you so much for your kind words, I will also pass your feedback onto the production team

Valutata 5 stelle su 5

Amazing customer service and a great product

Tom and the rest of the team at Duncan Stewart were so kind, patient and flexible while preparing personalised Enamel Mugs for my wedding guests. Their customer service was amazing and they were so quick with their responses - this was particularly appreciated as I was having a bit of a last minute wedding so I had a lot of other things on my plate at the time. They were so helpful with the ideas for the design and were really kind in preparing samples for me so I could see how the completed product would look. The delivery was so quick, the mugs (x20) came well packaged and the end results are super cute. Everybody absolutely loved them and I was delighted with my experience - thank you very much! :)

31 luglio 2025
Non scritta su invito
Logo di Duncan Stewart Textiles Ltd

Risposta di Duncan Stewart Textiles Ltd

Thank you so much for your wonderful feedback, it was a pleasure creating the mugs. We hope you had an unforgettable day!

Valutata 5 stelle su 5

A company that goes above and beyond!

I run an Instagram account which talks about my journey with cancer. I contacted this company about getting a personalised towel to say 'kicking cancers butt'. No ONLY did they send me my beautiful towel out for free but they gave me a discount code to share on my Instagram page so other cancer patients could get themselves a little treat too! How beautiful is that! You don't find many companies who would go above and beyond like this. My towel is absolutely beautiful, the quality is amazing and you are able to choose the colour of the towel, the font colour and the font! Highly highly recommend this company! Cant wait to buy a few other bits from them 😍💜

19 agosto 2020
Non scritta su invito
Valutata 5 stelle su 5

AN EXCELLENT COMPANY

Just recently dealt with this company and I feel that they deserve high appraisal. Excellent customer service, going out of their way to resolve a problem, for example, I had forgotten to include a person on my order of personalised embroidered towels. As soon as I realised my mistake I made a quick telephone call to alter the online order.
This was done efficiently without any delay and the costs correctly adjusted to suit. This was followed up by an email confirming my amended order and revised costs. This is the second time I have used them over the last two weeks and I will definitely use them again.
I strongly recommend this company for both their product quality and their customer service.

24 ottobre 2019
Non scritta su invito
Valutata 5 stelle su 5

Fantastic service and products!!!

I ordered from here having never used this company and just finding them in google.
I paid extra for Christmas delivery but with a week to go and having not heard anything I emailed them (I’m one to panic) I was emailed back shortly after letting me know exactly what stage my order was at and assuring me my order would be on time.
Then due to an error on my part I rang the company again in a panic, Ian (who had also emailed me) quickly reassured me and was fantastic. Towels have arrived, the personalisation was perfect and the towels are lovely! I wouldn’t hesitate to use them again!!

20 dicembre 2018
Non scritta su invito

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