I can't recommend Driveway Vehicle Solutions highly enough. From my initial enquiry through to receiving the vehicle, the service was outstanding. The team were knowledgeable, helpful, and always ava... Leggi di più
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Just returned my vehicle back to driveway with a cherished plate on and Leanne has been a dream to work with on sorting this out . Great commutation through the whole process and happy to accommodat... Leggi di più
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Excellent all the way from order to handover. They were more than happy when we chased the car shipping which was understandably slightly delayed based on everything going on in the world! All th... Leggi di più
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From first getting the quotes from Lindsey, then Pod installing the charger, to Shanigh arranging the delivery. My whole salary sacrifice car process could not have been any smoother. Thank you for... Leggi di più
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Driveway Vehicle Solutions, has been helping UK businesses reduce the cost and administrative burden of running vehicle fleets since 1982. Today, as part of Lithia UK, Driveway Vehicle Solutions continues to build on this heritage by combining industry expertise, customer-focused service and smart technology to deliver flexible fleet solutions that support the evolving needs of businesses and their drivers. Our services include Company Cars and Vans, Employee Car Benefit Schemes, Fleet Management, Rental Vehicles, and Personal Leasing.
Informazioni di contatto
Loxley House, NG15 0DR, Annesley, Regno Unito
- 01332 267367
- DrivewayUK@lithia.com
- drivewayvehiclesolutions.co.uk
4,6
Eccellente
243 recensioni
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I had a fantastic experience with PVM and using the salary sacrifice scheme
I had a fantastic experience with Pendragon Vehicle Management when ordering my new car. I dealt with both Lindsey and Shanigh, and they honestly couldn’t have been more helpful. They were really responsive, friendly, and efficient throughout the entire process. The ordering process was smooth and straightforward, and the website was excellent, clear, easy to navigate, and gave me all the reassurances I needed when making such an important purchase. I’m really pleased with the service and would highly recommend them to anyone looking for a new car through the salary sacrifice shceme!
18 agosto 2025
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Risposta di Driveway Vehicle Solutions
Hi Marc,
Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with Pendragon Vehicle Management. Lindsey and Shanigh will be delighted to know their responsiveness, friendliness, and efficiency made a real difference. We're also glad our website provided the clarity and reassurance you needed during your purchase.
It's wonderful to know you're pleased with the service and would recommend us—your feedback means a lot. Enjoy your new car, and thank you again for choosing us through the salary sacrifice scheme!
Customer Experience Team.
Excellent Managed Service
A superb service provided by Gail, who organised and resolved our issues brilliantly, to the engineers exact requirements, in astonishingly quick time. This all whilst providing refreshingly honest, real time updates along the way. Amazing fast, efficient and professional support.
19 agosto 2025
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Risposta di Driveway Vehicle Solutions
Hi Chris,
Thank you so much for your kind words! We're thrilled to hear that Gail provided such superb support and resolved everything to the engineers' exact requirements so swiftly. Her honest and real-time updates truly reflect the standard we strive for.
We’ll be sure to pass on your praise—she’ll be delighted to know her efforts made such a positive impact. Thanks again for taking the time to share your experience!
Customer Experience Team
Zoe Niven a real tangible asset to Pendragon
I have been working with Pendragon weekly for over a year now on our fleets Vehicle of Road numbers. We have a fleet of over 1,000 vehicles! And through joint close management of the dealership and repair center networks, we have seen a major shift in reducing the average time off road and has given clear visibility of any delays on parts etc. This process would not have been anywhere near as successful if it was not for Zoe Niven! Zoe has taken real ownership of our issues chasing improved booking times, tracking down parts and even arranging vehicle movements in the Vauxhall network to get repairs completed quicker. Ensuring PHS as a group is updated all the way through the process. Zoe is a real Tangible Asset to Pendragon and deserves to be recognised for this
20 agosto 2025
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Risposta di Driveway Vehicle Solutions
Hi John,
Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear about the positive impact our collaboration has had on managing your fleet’s Vehicle Off Road numbers. It’s fantastic to know that the joint efforts between our dealership and repair centre networks have made a real difference.
We’re especially proud of Zoe's dedication and proactive approach. Zoe’s ownership and communication have clearly played a key role in driving results, and we’re delighted to see her recognised as a tangible asset to Pendragon.
Thank you again for your continued partnership and trust in us. We look forward to building on this success together.
Customer Experience Team
Louise was extremely helpful and tried…
Louise was extremely helpful and tried her best to get the problem sorted for me after being overcharged by a Evans Halshaw Garage.
Thank you
20 agosto 2025
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Risposta di Driveway Vehicle Solutions
Hi Jamie,
Thank you so much for your feedback. We're really pleased to hear that Louise was able to support you and worked hard to resolve the issue. We’re sorry to hear about the overcharge at Evans Halshaw Garage, but glad Louise could step in and assist.
Thanks again Customer Experience Team
Jared has been fantastic keeping i…
Jared has been fantastic keeping i touch, identifying issues from My order and correcting me. Really impressed with the process and up to date information.
20 agosto 2025
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Risposta di Driveway Vehicle Solutions
Hi Brett,
Thank you so much for your kind words! We're thrilled to hear that Jared has been fantastic in keeping you informed and resolving any issues with your order.
Customer Experience Team
We are fortunate to have Nancy Pavey as…
We are fortunate to have Nancy Pavey as our customer relationship manager who provides great support in relation to our school minibus fleet. Overall PVM provide a good and reliable service to ensure maintenance and technical repairs are expedited as efficiently as possible. PVM understand the importance of maintaining school minibuses in a safe and roadworthy condition and keeping them in operation with minimal time off road.
19 agosto 2025
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Risposta di Driveway Vehicle Solutions
Hi Tracey,
Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that Nancy has been providing the high level of support you deserve. Your recognition means a great deal to us, and we look forward to continuing to support your fleet with reliability and care.
Customer Experience Team
Super service
I needed to report a change so I followed the instructions in my agreement. The representative made the change and replied to say it had been done. Super speedy response with a professional, friendly touch. Fabulous.
19 agosto 2025
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Risposta di Driveway Vehicle Solutions
Hi Tina,
Thanks so much for your lovely feedback! We're glad the change was handled quickly and professionally.
We're always here if you need anything else!
Customer Experience Team
Very quick replies to my query
Very quick replies to my query, and resolving my query satisfactorily. Very pleased with the result. Thank you Cherelle
19 agosto 2025
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Risposta di Driveway Vehicle Solutions
Hi Jeanette,
Thank you so much for your kind words! I'm really glad to hear that your query was resolved quickly and to your satisfaction. Cherelle will be thrilled to know her support made a positive impact.
Thanks again Customer Experience Team
Great Customer Service
Pendragon have been supplying our cars for over 30 years and we have always received exceptional service
Nancy has been our account manager for many of those years and I have found her to be very professional and she has a great attention to detail in what she does
Nancy is a great ambassador for Pendragon
14 agosto 2025
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Risposta di Driveway Vehicle Solutions
Hi Steve,
Thank you so much for your continued trust and loyalty over the past 30 years — it truly means a great deal to all of us at Pendragon. We're delighted to hear that you've consistently received exceptional service, and it's wonderful to know that Nancy has played such a key role in your experience.
Thank you again for your thoughtful review — we look forward to continuing to support you for many more years to come.
Customer Experience Team.
Easy no fuss
Changed vehicle reg and Cherele in the admin, made it easy without fuss and speedy. Thank you.
13 agosto 2025
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Risposta di Driveway Vehicle Solutions
Hi Tracey,
Thank you so much for your kind words! We're really glad to hear that Cherelle made the process smooth and speedy for you.
Thanks again Customer Experience Team.
Nancy is our account manager and has…
Nancy is our account manager and has worked with us for many years - she has always been a fantastic support in finding the best options for our fleet. Supporting people with disabilities, Nancy has gone above and beyond to ensure our fleet meets the needs of the vulnerable people in our care.
Nancy always approaches each case with care and consideration!
13 agosto 2025
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Risposta di Driveway Vehicle Solutions
Hi Jabe,
Thank you so much for your kind words and continued trust over the years. We're incredibly proud to have Nancy as part of our team—her dedication and compassion truly shine through in everything she does.
We’ll be sure to pass on your lovely feedback to Nancy—she’ll be thrilled to know her efforts are so appreciated!
Thanks Customer Experience Team.
Customer Service excellent
With any organisation that provides a customer service, it is the people that deliver the promise every day that make the difference.
In the case of Pendragon the one single person who makes the greatest impact whilst they are working on our account and that is Zoe Niven.
On every occasion that Zoe that has taken on a VOR vehicle, she has found a way to either have the vehicle booked into a dealer that was full for weeks, or locates a part that had been on back order for a month. how she does this is a skill very few people have.
Zoe also contributes fully to our weekly meeting with our senior Ops manager who has commented on Zoe's contribution to reducing our VOR %
Zoe is an great asset to Pendragon and the wider Lithia group.
please pass on our gratitude for every thing Zoe does for phs Group.
13 agosto 2025
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Risposta di Driveway Vehicle Solutions
Hi John,
Thank you for your kind words and recognition of Zoe Niven’s outstanding work. Her dedication, problem-solving skills, and proactive support have a real impact, and we’re thrilled to see that reflected in your experience.
We’ll be sure to pass on your appreciation—Zoe truly is a valued asset to Pendragon and the wider Lithia group.
Thank you again for your continued partnership and support.
Customer Experience Team.
Delivering on their Promises
It is great to deal with a business that knows the value of a customer. As a Commercial user of Pendragon, Nancy and her team provide clear and concise information and always deliver on their promises and I would have no hesitation in recommending them for any business looking for a vehicle solution.
4 agosto 2025
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Risposta di Driveway Vehicle Solutions
Hi John,
Thank you so much for your kind words and recommendation!
At Pendragon, we truly value our commercial customers and strive to offer reliable vehicle solutions tailored to your business needs. Your feedback means a lot to us, and we look forward to continuing to support you and your business.
Customer Experience Team
contract orders and support team
To follow on from the review i left on the Enhanced Maintainance team. I would also like to thank both Abbie Shorter and Nancy pavey for their amazing, fast and efficient contract support on new orders and fleet control. Nothing is too much trouble and any issue is resolved promptly with the best service and best cost saving applied every time.
11 agosto 2025
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Risposta di Driveway Vehicle Solutions
Hi Stephen,
Thank you for your kind words again and for recognising Abbie Shorter and Nancy Pavey.
We're so pleased their fast, efficient support and commitment to great service and cost savings have made a difference. Your feedback means a lot!
Customer Experience Team
Jared just makes life so easy
Jared just makes life so easy, he has been a massive support through out any process he takes on
6 agosto 2025
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Risposta di Driveway Vehicle Solutions
Hi Kelly,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience engaging with Jared.
Thanks again Customer Experience Team.
Both Nancy and Ellie are outstanding
Both Nancy and Ellie are outstanding! Nothing is too much trouble and they definitely deliver on customer service and reliability. They always call when they say they will and represent as excellent ambassadors for Lithia (prev Pendragon). They listen to our needs and fully understand our business from both a positive and negative side. They are aways willing to offer positive suggestions including some outside the box, that we may have overlooked initially.
We have explored the option of sourcing our vehicles elsewhere, and if it were not for this awesome pair, we would not be here writing this review!
5 agosto 2025
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Risposta di Driveway Vehicle Solutions
Hi Paddy,
Thank you so much for your amazing feedback!
We’re thrilled to hear how well Nancy and Ellie have supported you—they truly are outstanding ambassadors for Lithia.
Your loyalty means a lot, and we’re so glad they’ve made such a difference to your experience.
Thanks,
Customer Experience Team
Helpful staff
Cherrelle was really helpful with transferring the warranty over for me, quick response to emails, thanks so much
5 agosto 2025
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Risposta di Driveway Vehicle Solutions
Hi Hayley,
Thanks so much for your review! We're glad Cherelle was able to help quickly with your warranty transfer—really appreciate your feedback.
Thanks Customer Experience Team.
Excellent support
The team at enhanced fleet support have been tremendous. Always helpful and solve queries quickly. Thank you for all the support over the past year :).
5 agosto 2025
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Risposta di Driveway Vehicle Solutions
Hi Jake,
Thank you so much for your kind words. We're delighted to have supported you over the past year. If there's anything you need going forward, we're always here to help!
Customer Experience Team.
Great Customer Service
Great Customer Service. Cherelle was the lovely lady who handled my enquiry. She did so with the upmost professionalism. Very prompt , informative and efficient
5 agosto 2025
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Risposta di Driveway Vehicle Solutions
Hi,
Thanks so much for your lovely feedback.
We're glad Cherelle provided such professional and efficient service—she’ll be thrilled to hear this!
Thanks,
Customer Experience Team
Risposta di Driveway Vehicle Solutions
Hi Debra,
Thanks so much for taking the time to leave a review. We're glad the communication and updates worked well for you.
Thanks again Customer Experience Team.
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