I can't recommend Driveway Vehicle Solutions highly enough. From my initial enquiry through to receiving the vehicle, the service was outstanding. The team were knowledgeable, helpful, and always ava... Leggi di più
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Just returned my vehicle back to driveway with a cherished plate on and Leanne has been a dream to work with on sorting this out . Great commutation through the whole process and happy to accommodat... Leggi di più
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Excellent all the way from order to handover. They were more than happy when we chased the car shipping which was understandably slightly delayed based on everything going on in the world! All th... Leggi di più
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From first getting the quotes from Lindsey, then Pod installing the charger, to Shanigh arranging the delivery. My whole salary sacrifice car process could not have been any smoother. Thank you for... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Driveway Vehicle Solutions, has been helping UK businesses reduce the cost and administrative burden of running vehicle fleets since 1982. Today, as part of Lithia UK, Driveway Vehicle Solutions continues to build on this heritage by combining industry expertise, customer-focused service and smart technology to deliver flexible fleet solutions that support the evolving needs of businesses and their drivers. Our services include Company Cars and Vans, Employee Car Benefit Schemes, Fleet Management, Rental Vehicles, and Personal Leasing.
Informazioni di contatto
Loxley House, NG15 0DR, Annesley, Regno Unito
- 01332 267367
- DrivewayUK@lithia.com
- drivewayvehiclesolutions.co.uk
4,6
Eccellente
243 recensioni
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I spoke to one of your team this…
I spoke to one of your team this morning and she was absolutely brilliant — so friendly and easy to talk to. I’d gone in expecting bad news (the dreaded car-warranty kind of conversation), but she quickly put my mind at ease and explained that I’m not actually due a service yet. It was such a weight off my shoulders. Her customer service was excellent, and she genuinely made my week. If you have an employee recognition scheme, she truly deserves a mention. Thank you.
4 febbraio 2026
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Risposta di Driveway Vehicle Solutions
Hi Jordan,
We're happy to hear that a team member provided such excellent support! We appreciate you sharing how she eased your concerns and clearly explained your service schedule. Your feedback is valuable, and we'll be sure to recognise her outstanding customer service. Thank you!
Customer Experience Team.
Excellent
I’m prompted to write this review as I’ve had (and am currently having) experience with the warranty team in Derby after purchasing a two year warranty on my used Volkswagen at Evans Halshaw in Birmingham.
Whilst there have been some disappointment with the car itself, the process of claiming on the warranty has been flawless and I’ll give mention to Louise based in Derby who has gone above and beyond to assist me getting my car in to a relatively nearby repair shop within their network. She mailed me this morning to follow up, completely unprompted, hence the five stars.
30 gennaio 2026
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Risposta di Driveway Vehicle Solutions
Hi Alan,
Thank you for your positive feedback! We appreciate you sharing your warranty claim experience. We're happy to hear that the process has been flawless and that our team member went above and beyond to assist you.
Customer Experience Team.
Great experience
Efficient and professional service. Everything was handled by the Pendragon Vehicle Management team, they kept me updated throughout the process and answered any questions I had.
23 gennaio 2026
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Risposta di Driveway Vehicle Solutions
Hi Rosie,
We're happy to hear that you received efficient and professional service from our team. We appreciate your positive feedback and that our team kept you informed and answered all your questions.
Customer Experience Team.
LeapMotor C10
To be honest the whole process to ordering my LeapMotor c10 in Glazed green was really straight forward and all questions was dealt with and answered quickly, massive thank you to Lindsey and Shanigh for all the help you gave me, both of you was 10/10.
Only thing which I did not realise was the monthly price difference being net monthly amount and actual amount taken from salary being salary sacrifice amount.
12 dicembre 2025
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Risposta di Driveway Vehicle Solutions
Hi John,
We're happy to hear that ordering your vehicle was straightforward! We appreciate your kind words regarding the assistance you received. We'll review how the monthly price differences are presented to ensure clarity. Thank you for your feedback.
Customer Experience Team.
The whole process was straightforward…
The whole process was straightforward and Shanigh helped me through out with order, wall charger install and the delivery. Arrived on time, no complaints. Thank you
15 dicembre 2025
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Risposta di Driveway Vehicle Solutions
Hi Dillon,
We're happy to hear that the entire process was straightforward for you, from ordering to delivery. We appreciate your positive feedback and are glad everything arrived on time!
Customer Experience Team
Exchange of Salary Sacrifice Vehicles
Dealt with the swap of my current salary sacrifice vehicle to my new one with the minimum of hassle and fuss. Was kept up to date with the electric pod installation and delivery timescales. Shanigh and Lindsey were always on hand if I had any queries.
9 gennaio 2026
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Risposta di Driveway Vehicle Solutions
Hi Iain,
Thank you so much for the great review. We appreciate your positive feedback regarding the updates on the electric pod installation and delivery. We're glad our team was available to assist with your queries.
Customer Experience Team.
Great service and great product
Great service and great product could not be happier with the whole process
12 dicembre 2025
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Risposta di Driveway Vehicle Solutions
Hi Carl,
We're happy to hear that you had such a positive experience with our service and product. Thank you for sharing your feedback; we appreciate it.
Customer Experience Team
AVOID ! ! !
As part of the Lithia Group I would avoid this company at all costs. Customer service is non existent across the board.
23 dicembre 2025
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Risposta di Driveway Vehicle Solutions
Hi Alma,
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations. Could you please share more details about what went wrong? Your input helps us improve and provide a better experience in the future. Please drop us an email at UK_PVM_Customer.Support@lithia.com.
Thanks Customer Experience Team
Absolutely shocking
Absolutely shocking. Same issue over and over with my car, and I finally get a third party who did a report, and the response I get is, "No, we can't help as it's not done by their garage."
Now, don't get me wrong, if it were a local independent, I would understand, but the report from The AA states what's wrong, the codes, and that it needs replacing ASAP.
The email response: "Sorry, but we can't do anything... take your money and forget about you!"
Just to respond, this is the e-mail address Ive been in contact with.
16 dicembre 2025
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Risposta di Driveway Vehicle Solutions
Hi Charly,
We appreciate you bringing this to our attention. We're sorry to hear about the recurring issue with your car and the frustration this has caused. Please drop me an email at UK_PVM_Customer.Support@lithia.com so I can look into this further for you.
Customer Experience Team
Great experience
I have had a great experience and the team were amazing and were so helpful from start to finish, including helping me navigate the system when I was having issues.
Thank you to everyone involved and I would highly recommend.
4 dicembre 2025
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Risposta di Driveway Vehicle Solutions
Hi Chris,
We’re thrilled to hear that you had a great experience and that our team was able to support you every step of the way, including helping you navigate the system. Your recommendation means a lot to us, and we’ll be sure to share your kind words with everyone involved.
If you ever need assistance again, we’re always here to help!
Customer Experience Team.
Sammy was prompt with emails and my…
Sammy was prompt with emails and my repair approval was authorised in under an hour, great work!
5 dicembre 2025
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Risposta di Driveway Vehicle Solutions
Hi Carl,
We're happy to hear that the email responses were prompt and the repair approval was quick. We appreciate you taking the time to leave us feedback!
Customer Experience Team.
Just received my salary sacrifice…
Just received my salary sacrifice vehicle, Shanigh who looked after me was brilliant and kept me well informed throughout the process.
3 dicembre 2025
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Risposta di Driveway Vehicle Solutions
Hi Danny,
Thanks for your review! We’re thrilled you love your new salary sacrifice vehicle and that Shanigh kept you informed throughout. Enjoy the drive!
Customer Experience Team.
Simple process from start to finish
Simple process from start to finish, great support form the PVM team in answering my questions, kept me informed & also had my vehicle delivered home which was so much easier ! Having a point of contact who was on hand to answer my questions was really helpful, other team members where also able to assist too which made it easy, Thank you
28 novembre 2025
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Risposta di Driveway Vehicle Solutions
Hi Nev,
We're happy that the process was simple and our team provided great support. It's wonderful to hear having a consistent point of contact and home delivery made things easier. Thank you for your positive feedback!
Customer Experience Team
Simple process and a great team
Very easy, straightforward quoting and ordering system and a very helpful and professional team (Shanigh and Lindsey). Delighted with my new car!
24 novembre 2025
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Risposta di Driveway Vehicle Solutions
Hi Olivia,
We're happy to hear that the quoting and ordering system was easy to use. We're also glad that our team was helpful. Thank you for your positive feedback and for choosing us!
Customer Experience Team.
Really efficient, great service
Really efficient getting my car to me, short lead time and good communications - thanks Pendragon!
27 novembre 2025
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Risposta di Driveway Vehicle Solutions
Thank you so much for your kind words! We’re thrilled to hear that the process was smooth and that our team kept you well-informed throughout. Enjoy your new car, and if you need anything else, we’re always here to help!
Customer Experience Team
Easy to deal with
Easy to deal with, updated regularly and no issues from PVMs side what-so-ever. Thank you once again. Delighted!
21 novembre 2025
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Risposta di Driveway Vehicle Solutions
Hi Kieran,
We’re delighted everything went smoothly and appreciate your trust. We truly appreciate your trust and look forward to continuing this positive partnership.
Customer Experience Team.
Very straightforward process!
1 novembre 2025
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Risposta di Driveway Vehicle Solutions
Hi George,
Thank you for taking the time to share your feedback! We’re delighted to hear the process was straightforward for you.
Customer Experience Team.
I was dealing with Zoe Niven
I was dealing with Zoe Niven, she has gone above and beyond yet again when helping me out. Zoe's attitude is brilliant she will always try and help out no matter how busy she is. I would happily recommend Pendragon and especially Zoe.
10 novembre 2025
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Risposta di Driveway Vehicle Solutions
Hi Gary,
Thank you so much for your kind words! We're thrilled to hear that Zoe has once again gone above and beyond to support you. Her dedication and positive attitude truly make a difference, and it's wonderful to see that reflected in your experience.
We’ll be sure to pass along your lovely feedback to her. Thank you for recommending Pendragon – and especially Zoe!
Customer Experience Team
Great customer service
Quick response and great customer service
Very helpful and explained instructions in good detail
10 ottobre 2025
Non scritta su invito
Risposta di Driveway Vehicle Solutions
Hello Simon,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Experience Team
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