Driveway Vehicle Solutions Recensioni 

243
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

I can't recommend Driveway Vehicle Solutions highly enough. From my initial enquiry through to receiving the vehicle, the service was outstanding. The team were knowledgeable, helpful, and always ava... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Just returned my vehicle back to driveway with a cherished plate on and Leanne has been a dream to work with on sorting this out . Great commutation through the whole process and happy to accommodat... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent all the way from order to handover. They were more than happy when we chased the car shipping which was understandably slightly delayed based on everything going on in the world! All th... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

From first getting the quotes from Lindsey, then Pod installing the charger, to Shanigh arranging the delivery. My whole salary sacrifice car process could not have been any smoother. Thank you for... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

Scritti dall'azienda

Driveway Vehicle Solutions, has been helping UK businesses reduce the cost and administrative burden of running vehicle fleets since 1982. Today, as part of Lithia UK, Driveway Vehicle Solutions continues to build on this heritage by combining industry expertise, customer-focused service and smart technology to deliver flexible fleet solutions that support the evolving needs of businesses and their drivers. Our services include Company Cars and Vans, Employee Car Benefit Schemes, Fleet Management, Rental Vehicles, and Personal Leasing.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

243 recensioni

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4,6

Tutte le recensioni

(243)

127 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Change of vehicle details

I had to contact them to change car details. Leanne was quick to respond and very helpful with the process. Only took a couple of emails and all was sorte

30 marzo 2026
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Risposta di Driveway Vehicle Solutions

Hi Lorne,

Thank you for leaving us this review.

We strive for 100% satisfaction, so it’s great to see you had such a positive experience with Leanne.

Have a lovely day!

Customer Experience Team.

Valutata 5 stelle su 5

We have had a lot of warranty related…

We have had a lot of warranty related work with Evans halshaw and not every experience has been sorted straight away. However Leanne was quick and efficient at getting the matter resolved and she followed up multiple times and kept good contact

26 marzo 2026
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Risposta di Driveway Vehicle Solutions

Hi Molly,

We appreciate your feedback. We're happy to hear that the matter was resolved efficiently, and you were kept well-informed.

Customer Experience Team.

Valutata 5 stelle su 5

EH Guarantee claim

Excellent service super quick decision and response, great communication from Leanne throughout. Thank you Leanne.

27 marzo 2026
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Risposta di Driveway Vehicle Solutions

Hi Andrew,

We're happy to hear that you received excellent service and a super quick response. We appreciate your positive feedback and are glad you were pleased with the communication.

Customer Experience Team.

Valutata 5 stelle su 5

Quick response and completed the update…

Quick response and completed the update I requested promptly. Thanks again

25 marzo 2026
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Risposta di Driveway Vehicle Solutions

Hi David,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction!

Customer Experience Team.

Valutata 5 stelle su 5

Leanne has been very helpful from the…

Leanne has been very helpful from the start to the finish. It’s her first month here and she’s already providing excellent customer service.

Much appreciated A++

Thank you!!

26 marzo 2026
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Risposta di Driveway Vehicle Solutions

Hi

Thanks so much for the great review! It's really good to know that our team member was so helpful and that you appreciated the support provided. Thank you for your A++ rating!

Customer Experience Team.

Valutata 5 stelle su 5

Great communication from Leanne.

Great communication from Leanne.
And sorted out my registration number swop over quickly.

26 marzo 2026
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Risposta di Driveway Vehicle Solutions

Hi Paul,

I appreciate you taking the time to leave this review and sharing you recent positive experience with Leanne.

Thanks again.
Customer Experience Team.

Valutata 5 stelle su 5

Such an easy process

I had been considering purchasing a new car for a while and when the opportunity to lease a vehicle through the salary sacrifice scheme, I jumped at the chance, having used this type of scheme in a previous workplace.
What I wasn’t expecting was the efficient service provided by the Driveaway Vehicle Solutions. I made my initially enquiries on 24th February and will be taking delivery of my new car on 20th March. In just over two weeks I was provided with a delivery date for my new vehicle, a date for the fitting of the electric charger and the insurance cover documents. Driveaway Vehicle Solutions were extremely helpful throughout the process and all the other companies involved; insurers, charger installers & vehicle suppliers all offered advice when I needed it and made everything very easy to deal with.
My new car was delivered on 20th March, as promised and a full handover from the delivery driver was provided

20 marzo 2026
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Risposta di Driveway Vehicle Solutions

Hi Brenda,

We're really happy to hear that you had such an efficient experience with the salary sacrifice scheme. It's great to know that you received your new car so quickly and that all companies involved were helpful. Thank you for your positive feedback.

Customer Experience Team.

Valutata 5 stelle su 5

5 STARS isn't enough!!

5 STARS isn't enough!!

From start to finish the communication for Shanigh and Lindsey was brilliant! I placed my order for a LEAP MOTOR C10, which was an amazing price, on the 12th March and the vehicle arrived on the 18th March. I've never had delivery of a new car that quickly!

A pod point charger was required and provided as part of the scheme and the installation of that was quick and professional.

Overall the experience has been second to non and will definitely be getting my next vehicle through Driveway Vehicle Solutions.

18 marzo 2026
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Risposta di Driveway Vehicle Solutions

Hi Ben,

It's great to hear that you had such a wonderful experience with our team! Really pleased to hear that the communication and delivery exceeded your expectations.

We appreciate your kind words and are thrilled you'll be getting your next vehicle through us.

Customer Experience Team.

Valutata 5 stelle su 5

Leanne provided a fast and efficient…

Leanne provided a fast and efficient service. Good communication and sorted out a change in vehicle details quickly.

24 marzo 2026
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Risposta di Driveway Vehicle Solutions

Good Morning,

We appreciate you taking the time to leave us this great review. We're happy to hear that the service was fast and efficient, and that the vehicle detail change was sorted quickly.

Customer Experience Team.

Valutata 5 stelle su 5

Excellent customer service from Shanigh

Just renewed my work lease through driveway and it was problematic from a tesla perspective. Delays to the order from Tesla which was sorted in such a great way by Shanigh by sourcing me a vehicle from the inventory to meet the deadline I required.

Shanigh is an absolute dream to deal with. She was always on hand to ensure I was updated with regular emails and calls to keep me in the loop.

What could have been absolute nightmare was made stress free due to the effort from Shanigh to get my order sorted. Every workplace needs a Shanigh to makes sure things get done! What an asset she is to your customer support team.

Many thanks and hopefully your still there when my renewal comes around. James.

23 marzo 2026
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Risposta di Driveway Vehicle Solutions

Hi James,

Thanks for taking the time to leave us such a great review and pleased to hear that the issue with your lease renewal was resolved so efficiently. We appreciate your positive feedback and are so glad that Shanigh was able to provide such excellent support. Thank you!

Customer Experience Team.

Valutata 5 stelle su 5

Spoke with Leanne today

Spoke with Leanne today. She was pleasant and very helpful. Thank you

24 marzo 2026
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Risposta di Driveway Vehicle Solutions

Hi Iris,

Thank you for sharing your positive experience with us.

Customer Experience Team.

Valutata 5 stelle su 5

Policy change

Great response, less than 24hours to update my policy due to changing my car registration. Also quick response on acknowledgement of the payment for the change. Many thanks to Leanne.

24 marzo 2026
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Risposta di Driveway Vehicle Solutions

Hi John,

We're happy to hear that updating your policy and payment acknowledgement were handled quickly. We appreciate you taking the time to share your positive experience.

Customer Experience Team.

Valutata 5 stelle su 5

Great Customer Service and Support!

From making initial contact, Leanne had reviewed and authorised my claim within 24hrs. She clearly explained what I needed to do and answered any queries immediately. It makes a refreshing change in this day and age to get such good customer service!

19 marzo 2026
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Risposta di Driveway Vehicle Solutions

Hi Toby,

Thank you for your kind words. It's great to know the claim process was smooth and efficient, and that our clear communication was helpful.

Customer Experience Team.

Valutata 5 stelle su 5

Great Service by all invoved.

From initial enquiry to delivery all points of contact were very friendly and professional.

Any questions quickly answered.

Salary sacrifice, made very easy!

19 febbraio 2026
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Risposta di Driveway Vehicle Solutions

Hi Andrew,

It's great to hear that our team provided friendly and professional service from start to finish. We're glad the process was easy and your questions were answered quickly.

Thank you for your positive feedback!
Customer Experience Team.

Valutata 5 stelle su 5

I sent in a quote and got approval…

I sent in a quote and got approval straight away. Thanks Leanne

18 marzo 2026
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Risposta di Driveway Vehicle Solutions

Hi Kev,

Thank you for your positive feedback; we appreciate you taking the time to share.

Customer Experience Team.

Valutata 5 stelle su 5

Very quick response from Leanne

Very quick response from Leanne. Happy to answer questions and keep me informed.😊

17 marzo 2026
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Risposta di Driveway Vehicle Solutions

Hi Sioban,

We're happy to hear that you received quick responses and were kept informed. Thank you for sharing your positive experience, we appreciate your feedback!

Customer Experience Team.

Valutata 5 stelle su 5

The customer support has been…

The customer support has been consistently brilliant. James and Hollie, in particular, stand out - they always make time for us despite their busy schedules and genuinely go the extra mile to support our business needs. They’re approachable, proactive, and reliable, and their willingness to go above and beyond makes a real difference to our experience.

2 febbraio 2026
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Risposta di Driveway Vehicle Solutions

Hi Raven,

We appreciate your positive feedback. It's great to know that our team members dedication and commitment to going the extra mile have positively impacted your business needs.

Thanks again!
Customer Experience Team.

Valutata 5 stelle su 5

Outstanding Team!

The real stand out here is the people, Lindsey and Shanigh were wonderful when setting up my salary sacrifice and acquiring my new vehicle. Whilst what I thought were in stock vehicles then went, and I had to make changes to my original plans a couple of times, the help and support were exceptional.
I took a charger as part of the package, which was supplied and fitted by pod point, and again, their team was unbelievably helpful and guided me through the process. They ensured I got it fitted in the right location, at super quick speed as my husband needed it much sooner than my car was getting delivered.
Awesome!

9 marzo 2026
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Risposta di Driveway Vehicle Solutions

Hi,

Great to hear that the team provided exceptional support while setting up your salary sacrifice and acquiring your new vehicle. We appreciate your positive feedback regarding the support from Pod Point. It's great to know they ensured you got it fitted quickly and in the right location.

Thanks again for the great review!
Customer Experience Team.

Valutata 5 stelle su 5

Salary Sacrifice Delivery!

I ordered a Leapmotor C10 through Driveway's Salary Sacrifice team due to my car unfortunately being written off. The team and Shanigh specifically really pushed this through quickly for me, so much so that I ordered my car on the Thursday and received it the following Thursday. 7 days for delivery (of an in stock vehicle)!

Everything was seamless, I was contacted at each step of the process, everything was explained clearly to me and I couldn't have asked for a better experience. Thanks, Team!

5 marzo 2026
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Risposta di Driveway Vehicle Solutions

Hi Rebecca,

We're glad you enjoyed your experience. It's great to hear that Shanigh and the team provided such prompt and clear support during a difficult time. We appreciate your positive feedback and thank you for choosing us!

Customer Experience Team.

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