Yet another hassle-free vehicle changeover. Team arrived early, went about their business quickly and quietly, and made sure all boxes were ticked before departing.
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Lovely team in every department. I want to give a special thanks to Erika in eligibility for her impeccable customer service skills and Ashley J who is always ready to answer all my questions. I’m... Leggi di più
L'azienda ha risposto
I think I’ve been with Pivotal for about four years, maybe longer pretty much since they opened. My whole journey has been a breeze. I think it’s very reasonably priced. The team are all lovely from s... Leggi di più
L'azienda ha risposto
I had a really positive experience with this company. The team was very helpful throughout, and everything was handled smoothly and professionally. It’s hard to find a company that offers this level o... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Servizio di leasing di auto
- Rivenditore di auto
- Servizio auto
- Servizio di leasing
- Rivenditore di veicoli a motore
Scritti dall'azienda
Pivotal is a monthly subscription service that gives you flexible access to the Jaguar and Land Rover ranges. We can take care of everything: insurance, tax, servicing, roadside assistance and more. So you can simply enjoy the drive.
Informazioni di contatto
44 Featherstone Street, EC1Y 8RN, London, Regno Unito
- +44 (0) 20 3950 4833
- support@drivepivotal.com
- drivepivotal.com
4,7
Eccellente
496 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
This will be Great Team Membersmy 3rd Pivotal vehicle
This will be my 3rd Pivotal vehicle, Thanks to all the team members that I have interacted with during my time with JLR Pivotal.
Team members are always very keen to assist in anyway to deliver customer service.
17 febbraio 2026
Risposta di Pivotal - Car Subscription
Hi Noel,
Thank you for your great review! We’re grateful for your ongoing trust in us. It’s fantastic to know the team has consistently supported you throughout your time with Pivotal. We look forward to continuing the journey with you.
Thank you,
The Pivotal Team
The Pivotal team must be one of the…
The Pivotal team must be one of the most accessible and helpful teams out there. Every time I've required something they have been available and ready to help.
10 febbraio 2026
Risposta di Pivotal - Car Subscription
Hi Gary,
Thank you for the fantastic feedback! We’re so pleased to hear that the team has been consistently accessible and ready to help whenever you’ve needed us. That’s exactly the experience we aim to deliver.
Thank you,
The Pivotal Team
Pivotal customers since 2023
We’ve been Pivotal customers since February 2023, during which time we have had three vehicles. The customer service is excellent, and we particularly enjoy the flexibility afforded; we only need to fuel the vehicle and drive. The only benefit not included is tyres. Servicing and recalls are handled efficiently and are always within our availability. Mason handled this recently, and the vehicle was collected and returned valeted on the same day. The annual mileage allowance is great; as London-based drivers who drive up North two or three times a year, we’ve never come close to using it.
20 febbraio 2026
Non scritta su invito
Risposta di Pivotal - Car Subscription
Hi Mary,
Thanks so much for your lovely review and continued loyalty! We’re delighted that the flexibility and hassle-free experience are working so well for you. Brilliant to hear everything runs smoothly around your schedule - and we’ll be sure to pass your thanks on to Mason. Safe travels on those trips up North!
Thank you,
The Pivotal Team
Pivotal Car Subscription Excellence
On point with on-boarding right from the outset. Extremely helpful & answered any questions I had. Also provided me with an allocated brand new car literally the day after I spoke to them. Superb service.
11 febbraio 2026
Risposta di Pivotal - Car Subscription
Hi there,
Thank you for the fantastic feedback! We’re delighted to hear the onboarding process was smooth from the outset and that the team were able to answer all your questions. Enjoy your brand new car, and we truly appreciate your support.
Thank you,
The Pivotal Team
Risposta di Pivotal - Car Subscription
Hi there,
Thank you for the great feedback! We’re so pleased you’re enjoying both the service and the car.
Thank you,
The Pivotal Team
Fantastic service and vehicle
Fantastic service and vehicle.
Been using Pivotal since the beginning.
Recently restarted membership after a brief pause - had to buy a vehicle due to no availability. Great to be back.
Team always very helpful and supportive.
Always deliver vehicle all the way to NE Scotland.
12 febbraio 2026
Risposta di Pivotal - Car Subscription
Hi M Berry,
We really appreciate you being with us since the beginning and for returning to Pivotal. It’s fantastic to have you back. Thank you for your kind words about the team - we’re committed to making the experience smooth wherever you’re based!
Thank you,
The Pivotal Team
Risposta di Pivotal - Car Subscription
Hi Jonathan,
Thank you for the great feedback! We’re so pleased you had a positive experience and truly appreciate you taking the time to share it.
Thank you,
The Pivotal Team
Very smooth and fast process
Very smooth and fast process. Customer servise is super nice and professional. Thanks
18 febbraio 2026
Non scritta su invito
Risposta di Pivotal - Car Subscription
Hi Andy,
Thanks so much! We’re glad everything went smoothly and that you found the team helpful and professional. We appreciate you taking the time to share this.
Thank you,
The Pivotal Team
The Pivotal experience has been a good one
The Pivotal experience has been a positive one. Two weeks in to having my first car. All members from the Team have been friendly, helpful and professional.
29 gennaio 2026
Risposta di Pivotal - Car Subscription
Hi JMS,
Thank you so much for sharing your experience! We’re so pleased to hear your first couple of weeks have been positive and that the team has been friendly, helpful, and professional. We hope you continue to enjoy your new car!
Thank you,
The Pivotal Team
5 Star service
Mason provided excellent service from start to finish. His attention to detail was outstanding, and he responded to my issue very quickly. What really stood out was that he took the time to call back and make sure everything had been resolved properly. Professional, thorough, and genuinely customer-focused and a great experience overall.
6 febbraio 2026
Non scritta su invito
Risposta di Pivotal - Car Subscription
Hi Kenny,
Thanks so much for the great feedback! We’re glad to hear Mason took such good care of you and made sure everything was resolved properly. We really appreciate you taking the time to share your experience.
Thank you,
The Pivotal Team
Love the flexibility
Love the flexibility, convenience and customer service. Price is reasonable also.
2 febbraio 2026
Non scritta su invito
Risposta di Pivotal - Car Subscription
Hi there,
Thanks so much for the kind words! It’s great to hear that the flexibility and convenience worked well for you.
We really appreciate your support!
Thank you,
The Pivotal Team
Excellent service and communication!
The service and communication has been excellent. Questions answered very quickly and instant communication on a regular basis. Delivery of the vehicle was smooth and on time. Overall a fantastic service that I would highly recommend
23 gennaio 2026
Risposta di Pivotal - Car Subscription
Hi Nesan,
Thank you for such a thoughtful review! We’re delighted to hear that our service and communication met your expectations and that delivery went smoothly.
Your recommendation truly means a lot to us.
Thank you,
The Pivotal Team
Great service worth the premium service
31 gennaio 2026
Non scritta su invito
Risposta di Pivotal - Car Subscription
Hi Faisal,
Thank you for the great feedback! We’re so glad to hear you had a positive experience and truly appreciate you sharing this with us.
Thank you,
The Pivotal Team
Excellent service in every aspect
Excellent service in every aspect. Great value and alternative to ownership or leasing.
30 gennaio 2026
Non scritta su invito
Risposta di Pivotal - Car Subscription
Hi Wade,
Thank you for the wonderful review! We’re thrilled to hear you had an excellent experience and found great value in our service. Providing a smart alternative to ownership or leasing is exactly what we aim for.
We truly appreciate your support!
Thanks,
The Pivotal Team
we have been using the service for 6…
we have been using the service for 6 months now and cannot fault the service provided, Tilly and Mason have been so helpful and respond super quickly to any question or issue. would certainly recommend Pivotal to anyone looking for a subscription service
29 gennaio 2026
Non scritta su invito
Risposta di Pivotal - Car Subscription
Hi Graham,
Thank you for the lovely review! We’re so pleased to hear you’ve had such a great experience, and Tilly and Mason will be delighted with your kind feedback. We really appreciate the recommendation and look forward to continuing to support you.
Thank you,
The Pivotal Team
Great way to get a brand new high spec…
Great way to get a brand new high spec vehicle with a refresh every 6 months or so. No need to worry about insurance/road tax etc.
Unlike some other reviewers I have never had any trouble with return conditions and have probably had half a dozen vehicles under the membership
20 gennaio 2026
Non scritta su invito
Risposta di Pivotal - Car Subscription
Hi Mike,
Thank you for sharing your experience! We’re delighted to hear you’ve enjoyed the flexibility of driving high-spec vehicles and the convenience of having everything taken care of.
It’s great to know the return process has always been smooth for you, and we truly appreciate your continued loyalty and support.
Thank you,
The Pivotal Team
Everything was smooth from the initial…
Everything was smooth from the initial communication to post delivery.
12 gennaio 2026
Risposta di Pivotal - Car Subscription
Hi Muhamed,
Thank you for your feedback! We’re so glad to hear everything was smooth from initial communication through to post-delivery.
We really appreciate you taking the time to share your experience.
Thank you,
The Pivotal Team
Great service
I used Pivotal for around seven months and the whole experience was excellent from start to finish. They were incredibly easy to deal with, communication was clear, and the car arrived quickly in immaculate, spotless condition. I had no issues at all during the term, but even if something had come up, I was completely confident it would have been handled quickly and professionally. The return process was just as smooth and well-managed as the delivery. Overall, a very professional service and one I’d happily use again and recommend to others.
7 gennaio 2026
Non scritta su invito
Risposta di Pivotal - Car Subscription
Hi Jason,
Thank you for your fantastic feedback! We’re really pleased to hear that your experience with Pivotal was excellent from start to finish, from clear communication and quick delivery to the smooth return process.
It’s great to know that our service gave you complete confidence throughout. We truly appreciate your recommendation and would be delighted to assist you again in the future.
Thank you,
The Pivotal Team
Best in the market for subscription vehicles
It is good experience I had a range rover for 22 months they are a good company to deal with when servicing the car or when in a accident they give excellent support I mostly spoke to Ashley in my time what a wonderful agent she was always helpful like family so I would highly recommend these people for a peace of mind and good service
5 gennaio 2026
Non scritta su invito
Risposta di Pivotal - Car Subscription
Hi Mujeeb,
Thank you so much for your kind review! We’re delighted to hear you had such a positive experience with your Range Rover and felt well supported throughout, especially during servicing and after an accident.
A special thank you for mentioning Ashley, she’ll be thrilled to know her support made such a difference. We really appreciate your recommendation and are glad we could provide peace of mind and great service.
Thank you,
The Pivotal Team
Risposta di Pivotal - Car Subscription
Hi there,
Thank you for your kind words! We’re delighted to hear you found our service swift, efficient, and attentive. Your feedback means a lot to our team, and we look forward to continuing to assist you.
Thank you,
The Pivotal Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.