Yet another hassle-free vehicle changeover. Team arrived early, went about their business quickly and quietly, and made sure all boxes were ticked before departing.
L'azienda ha risposto
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Scopri cosa dicono le persone
Lovely team in every department. I want to give a special thanks to Erika in eligibility for her impeccable customer service skills and Ashley J who is always ready to answer all my questions. I’m... Leggi di più
L'azienda ha risposto
I think I’ve been with Pivotal for about four years, maybe longer pretty much since they opened. My whole journey has been a breeze. I think it’s very reasonably priced. The team are all lovely from s... Leggi di più
L'azienda ha risposto
I had a really positive experience with this company. The team was very helpful throughout, and everything was handled smoothly and professionally. It’s hard to find a company that offers this level o... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Servizio di leasing di auto
- Rivenditore di auto
- Servizio auto
- Servizio di leasing
- Rivenditore di veicoli a motore
Scritti dall'azienda
Pivotal is a monthly subscription service that gives you flexible access to the Jaguar and Land Rover ranges. We can take care of everything: insurance, tax, servicing, roadside assistance and more. So you can simply enjoy the drive.
Informazioni di contatto
44 Featherstone Street, EC1Y 8RN, London, Regno Unito
- +44 (0) 20 3950 4833
- support@drivepivotal.com
- drivepivotal.com
4,7
Eccellente
496 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Pivotal are amazing
Pivotal are amazing! Service is top tier and their customer service and attention to detail is excellent. Thank you Ashley J and the pivotal team for your service and the kind gift you sent over for our new addition to the family!
2 settembre 2024
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Risposta di Pivotal - Car Subscription
Hi Shanice,
Thank you for your excellent review, we are delighted to receive such wonderful words. I will pass this on to Ashley to make sure that she knows. We hope you enjoy both your vehicle and your gift, and that we might continue to help to make your life as easy as possible.
Thanks
The Pivotal Team
Excellent
Had the car (Jag F-Pace) for 18 months and found the service and team excellent. Would highly recommend it and may even come back one day! Moved on because just wanted a change of car.
1 agosto 2024
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Risposta di Pivotal - Car Subscription
Hi Bobster,
Thank you for sharing your experience! We're delighted that you enjoyed the Jaguar F-Pace and found our service to be excellent. While we’ll miss having you as a member, we completely understand the need for a change. If you ever decide to return, we’d love to welcome you back. Safe travels in your new car, and thanks again for the recommendation!
The Pivotal Team
Left stranded in the middle of nowhere at midnight
Car broke down in the middle of nowhere at 8pm. Recovery just before midnight.
Pivotal refused to provide a taxi, accommodation or a courtesy vehicle until 24 hours after the breakdown. And only after a dozen phone calls. I was stranded with young children and they knew that, and refused to do anything.
They specifically said they would not cover the cost of any taxis and no hire car would be available until the following day (it eventually arrived after 11pm the following day).
Horrendous customer service. Horrendous experience.
I would point out that in the reply Pivotal say they offered a vehicle within hours. This isn’t true. The breakdown was on Friday. There is still no vehicle provided by Pivotal on Tuesday. The rental company provided a car over 25 hours from the breakdown.
30 agosto 2024
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Risposta di Pivotal - Car Subscription
Hi EG,
Thank you for sharing your experience. We’re truly sorry to hear about the challenges you faced during your breakdown, especially with young children involved.
While the roadside assistance is managed by a third-party provider, we completely understand your frustration and are disappointed that the service didn’t meet the standards we expect for our customers. Please know that within hours of being notified, we offered to intervene with a replacement vehicle to help resolve the situation. We’re also addressing your concerns with our partner to prevent this from happening again.
If there’s anything more we can do to assist, please don’t hesitate to reach out.
Kind regards,
The Pivotal Team
I highly recommend Pivotal
I highly recommend Pivotal, from day one the entire team was incredible, clear and friendly, Erika, Tilly, Martin, Toby and Thomas I have no complaints, much more than I expected. The initial car had a problem and the team managed to send an even better car the next day. I couldn't be more pleased, when collecting the vehicle the inspector was also extremely punctual and friendly. My entire subscription process was excellent, customer service was extremely professional, fast and friendly. Highly recommend Pivotal, a company you can trust.
30 agosto 2024
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Risposta di Pivotal - Car Subscription
Hi Caroline,
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with our team. It's great to know that we exceeded your expectations, especially in resolving the issue with your initial car. Your kind words about the team mean a lot to us.
We’re committed to providing exceptional service, and we're glad to have delivered that for you. Thank you for recommending Pivotal - we're here whenever you need us!
Thank you,
The Pivotal Team
Thomas Priest helped me with clear and…
Thomas Priest helped me with clear and concise advice. I feel lokked after.
20 agosto 2024
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Risposta di Pivotal - Car Subscription
Hi Wilfred,
Thank you for your review! We're delighted to hear that Thomas was able to provide you with the advice you needed and that you felt well taken care of. We appreciate your feedback!
Thank you,
The Pivotal Team
Thomas was very polite and professional…
Thomas was very polite and professional in our dealings. Quick delivery time arranged.
19 agosto 2024
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Risposta di Pivotal - Car Subscription
Hi Alan,
Thank you for your kind words! We're thrilled to hear that Thomas provided you with polite and professional service. We strive for quick and efficient delivery, and it's great to know we met your expectations. If you need anything else, feel free to reach out.
Thank you,
The Pivotal Team
My 5th car from Pivotal and the service…
My 5th car from Pivotal and the service from the team is 5 star. So flexible and a great service. Alicia and the team are brilliant - thanks guys.
12 agosto 2024
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Risposta di Pivotal - Car Subscription
Hi Ian,
Thank you for your wonderful review! We're thrilled that you've had a 5-star experience with us, and we appreciate your loyalty. Alicia and the team will be delighted to hear your kind words. We're here to keep providing you with flexible and great service.
Thanks for choosing Pivotal!
The Pivotal Team
First class vehicle
First class vehicle, first class communication, personnel always courtious and helpful when needed on the phone,
no issues whatsoever , would happily repeat the exercise if and when required,
Thank you Pivatol
9 agosto 2024
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Risposta di Pivotal - Car Subscription
Hi Max,
Thank you so much for your kind words! We're thrilled to hear that you had a first-class experience with our vehicle and customer service. It's always our goal to provide courteous and helpful assistance, and we're glad it made a positive impact. We look forward to serving you again in the future whenever you need us.
Thanks for choosing Pivotal!
The Pivotal Team
Been with Pivotal for a few years now…
Been with Pivotal for a few years now and never left a review but felt the need to after today. It’s always been an easy company to deal with but today was exceptional. I’ve been after a particular car for my exchange and today it was dealt with in literally 10 mins and it’s coming next week. I dealt with Thomas Priest who was really helpful and like I say - Service and getting everything done was rapid.
1 agosto 2024
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Risposta di Pivotal - Car Subscription
Hi there,
Thank you for your wonderful review! We're delighted to hear about your exceptional experience with Pivotal and the excellent service provided by Thomas Priest. It's great to know we could help you find the car you wanted so quickly. Your feedback motivates us to continue delivering top-notch service and we appreciate your loyalty!
Thank you,
The Pivotal Team
Alicia was a great help in finding me…
Alicia was a great help in finding me the perfect car
19 luglio 2024
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Risposta di Pivotal - Car Subscription
Hi Laura,
Thank you for your review! We're thrilled to hear that Alicia was able to help you find the perfect car. We strive to provide excellent service, and it's wonderful to know that Alicia made your experience a positive one. Enjoy your new car!
Thank you,
The Pivotal Team
I have been a customer since 2020
I have been a customer since 2020, & throughout the customer service has been excellent. The cars are delivered to your door with a full valet, service is second to none. From time to time they also show their appreciation to my loyalty which is always appreciated and the thoughtful gift from Fortnum & Mason today was a fabulous surprise, to know that your custom is valued, as this company has grown they haven’t forgotten their customers who were with them from the early days. Keep up the great service ⭐️⭐️⭐️⭐️⭐️
31 luglio 2024
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Risposta di Pivotal - Car Subscription
Hi Mandie,
Thank you for your wonderful review and for being a loyal customer since 2020! We're delighted to hear that our service has consistently met your expectations. Knowing that our efforts to appreciate and value our customers are recognised means a lot to us and we look forward to continuing to provide you with excellent service.
Thank you for your continued support!
The Pivotal Team
A Game-Changer in Luxury Car Ownership
A Game-Changer in Luxury Car Ownership
I have been with Pivotal for 2 years now and simply love it, the customer service is second to none!!
In the ever-evolving landscape of car ownership, Jaguar Land Rover's Pivotal car subscription service stands out as a beacon of innovation and convenience. Offering a flexible, all-inclusive alternative to traditional car leasing or buying, Pivotal redefines what it means to drive a luxury vehicle in the 21st century.
One of the most compelling features of the Pivotal subscription is its remarkable flexibility. Subscribers can choose from a range of high-end models, including the latest Jaguars and Land Rovers, and swap vehicles with ease to suit their changing needs and lifestyle.
Pivotal’s all-inclusive pricing model is another standout aspect. The monthly fee covers everything: insurance, taxes, maintenance, servicing, and roadside assistance. This comprehensive approach means no hidden costs or unexpected expenses, providing complete peace of mind. It's a stark contrast to the traditional car ownership model, where additional costs can quickly add up and become overwhelming.
The entire subscription process is designed with the user in mind. From the seamless online sign-up to the door-to-door delivery and collection service, Pivotal ensures a hassle-free experience.
Pivotal by Jaguar Land Rover is more than just a car subscription service; it's a revolutionary approach to luxury car ownership.
A special thank you to Alicia Baugh, Member Renewals Specialist for outstanding customer service.
26 luglio 2024
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Risposta di Pivotal - Car Subscription
Hi Radford,
Thank you for your glowing review! We're thrilled to hear that you've enjoyed our service for the past two years and appreciate your detailed feedback on the flexibility and convenience Pivotal offers. It’s wonderful to know that our all-inclusive pricing and hassle-free process have made a difference for you. Alicia and the rest of our team are dedicated to providing exceptional customer service, and we’re delighted to hear she made a positive impact on your experience.
We look forward to continuing to meet your luxury car needs and sincerely appreciate your support!
Thank you,
The Pivotal Team
Ashley Johnson was amazing great service
Ashley Johnson was amazing in getting my request over the line, her customer contact, call handing and email communication was superb - a true credit and asset to the Pivotal team.
26 luglio 2024
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Risposta di Pivotal - Car Subscription
Hi Duncan,
Thank you so much for your lovely review! We're thrilled to hear that Ashley provided such excellent service. She is indeed a valued member of our team, and we will be sure to pass along your compliments to her. We appreciate your feedback and look forward to assisting you again in the future!
Thank you,
The Pivotal Team
patient staff and a great offer...
Been a pivotal customer for almost a year, initially had a defender 110 with great spec and swapped it for range rover autobiography - staff very patient with me after i was choosy on the spec of the car. swap over day was super simple, driver was on time and really informative. Over 13,000 miles I looked after the defender as it was my own, prior to hand back had it valeted and had a couple of tree scratches polished out as i'd read pivotal could be a bit pricy on damage. this was not the case swap over cost me nothing and i'm driving a 130k car for 2.2k a month without fear of theft or depreciation - the only way to have a Range Rover - I cannot fault Pivotal
10 luglio 2024
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Risposta di Pivotal - Car Subscription
Hi Anthony,
Thank you for your wonderful review! We're delighted to hear that your experience with both the Defender 110 and the Range Rover Autobiography has been so positive. Our team strives to make every swap seamless and hassle-free, and it's great to know we met your expectations.
Your recommendation means a lot to us - thank you for choosing Pivotal! If you ever need anything, we're here to help.
Thank you,
The Pivotal Team
A great team all very passionate has…
A great team all very passionate has worked out very well as I’ve used them quite a few times. A real shout to Melissa who -handedly has demonstrated financial rigger patients and dealt with every single query thrown at her.
25 luglio 2024
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Risposta di Pivotal - Car Subscription
Hi Jas,
Thank you so much for your kind words! We're thrilled to hear that you've had such positive experiences with our team. We'll be sure to pass on your special shout out to Melissa - she'll be delighted to know her dedication and expertise made such a difference for you.
We look forward to assisting you again in the future!
Thank you,
The Pivotal Team
Customer service is excellent
Customer service is excellent, always on hand to resolve any issues or queries.
22 luglio 2024
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Risposta di Pivotal - Car Subscription
Hi Antony,
Thank you for your kind words! We're thrilled to hear that our customer service team has been able to assist you promptly and effectively. We strive to provide the best support for our customers, and your feedback is greatly appreciated.
Thank you,
The Pivotal Team
Delight dealing with Melissa Morgan…
Delight dealing with Melissa Morgan efficiency and speed with my issues and followed up straight away to confirm all sorted dealing with a lovely person on the end of the phone how lovely!
Thanks Melissa
19 luglio 2024
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Risposta di Pivotal - Car Subscription
Hi Holly,
Thank you for your kind feedback! We're delighted to hear that Melissa efficiently and quickly resolved your issues. It's wonderful to know that she made your experience enjoyable. We'll be sure to pass your lovely message on to her. If you need any further assistance, please feel free to reach out to us again.
Thank you,
The Pivotal Team
Great service and people to deal with
Great service and people to deal with. Alicia I dealt with earlier today and she was excellent
17 luglio 2024
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Risposta di Pivotal - Car Subscription
Hi Lloyd,
Thank you for your kind words! We're thrilled to hear about your positive experience with our service. Alicia and the entire team strive to provide excellent service, and your feedback is greatly appreciated. We look forward to assisting you again in the future!
Thank you,
The Pivotal Team
Thomas is extremely helpful
Thomas is extremely helpful, very thorough and efficient and made the process of changing vehicles really seamless.
15 luglio 2024
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Risposta di Pivotal - Car Subscription
Hi Daniel,
Thank you for your lovely review! We’re thrilled to hear that Thomas was helpful, thorough, and efficient in making the vehicle change process seamless for you. We hope you enjoy your new vehicle and please don't hesitate to reach out if you need any assistance in the future.
Thank you,
The Pivotal Team
Great service
Great service, would highly recommend Pivotal. Everyone who I have dealt with has been extremely helpful. A special shout out to Ashley as well for sorting everything super fast!
19 aprile 2024
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Risposta di Pivotal - Car Subscription
Hi Alex,
Thank you for your great review! We're so glad you had a positive experience with Pivotal and that Ashley could assist you quickly. We really appreciate your recommendation!
Thank you,
The Pivotal Team
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