Working with Drive4Joy is absolutely joyful! We are an expat family that moved from the UK to the Netherlands and are in the process of buying a home in a short while so we love the flexibility for Dr... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Van aanvraag tot in ontvangst nemen van de auto heeft het maar een weekje geduurd. Enige wat jammer was is dat er schoonmaakkosten van 50 euro op het eind in rekening gebracht zal worden. Dit is niet... Leggi di più
Na 16 jaar was het niet meer economisch om mijn oude auto te laten repareren. Ik had echter spoedig vervanging nodig zonder al te lang aan een contract vast te zitten. De aanmelding was heel makkelijk... Leggi di più
Perfect customer service and very nice and helpful support. Even tho I had milion questions during the whole registration and after registration process, all of them were answered with as much details... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Een auto-abonnement is de jongste en makkelijkste manier om een auto voor jezelf te hebben. Je betaalt een vast bedrag per maand en als je de auto niet meer nodig hebt, of een andere wilt, zeg je het abonnement op of pas je het aan. Met een auto-abonnement heb je nauwelijks verplichtingen. Drive4joy is de eigenaar van de auto en betaalt de verzekering en de wegenbelasting. We nemen de servicebeurten en reparaties voor onze rekening. Je rijdt dus zorgenvrij. Het enige wat we van jou verwachten is een vast bedrag per maand. Opzeggen doe je een maand van tevoren. Verder gaan we er van uit dat je de auto onderhoudt alsof die van jou is. Want dat is ie natuurlijk ook (een beetje).
Informazioni di contatto
Lemelerbergweg 12, 1101 AJ, Amsterdam, Paesi Bassi
- 088 201 2850
- nl-support@drive4joy.nl
- drive4joy.nl
4,1
Molto buono
94 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 16% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Slechte klantenservice
Slechte klantenservice, in mijn optiek onprofessioneel.
Kom nalatig over, en belooft dingen die uiteindelijk niet na worden gekomen.
20 luglio 2025
Goeie firma zijn heel duidelijk doen wat ze zeggen top👍
Doen wat ze zeggen zitten geen haken of ogen aan open eerlijk en duidelijk alleen jammer dat ze geen app hebben
14 luglio 2025
Highly professional
Bas is excellent with customers. Always very responsive with emails and calls, always follows up when he says he will (often faster than you expect), and really wants you to have the best driving experience. You can tell he loves the cars he rents and wants his customers to be excited too.
20 luglio 2025
No Joy - hours to fix basic problem
4 days now with no car and no plan to fix it. Drive4joy are no help at all and our car needs a new battery. The service partner drive off and said to contact Drive4Joy who then put as back to the service partner. They keep sending people to restart car that doesn't start the next day. Service partner staff dont know who drive4joy is and tell me to contact the dealer, given I didn't buy the car I can't go to the dealer. 4 days and still trying to get a car to run that costs many Euros per day and they cannot arrange a battery. Absolute waste of time dont engage they have zero customer service
25 luglio 2025
Non scritta su invito
Risposta di Drive4joy
Thank you for sharing your experience. We sincerely regret the inconvenience you faced and understand how frustrating it must have been to be without a functioning car for several days.
Unfortunately, car malfunctions can happen — even with the best-maintained vehicles. That’s why we’ve put in place a clear and direct process to ensure you receive help as quickly as possible:
Dedicated Roadside Assistance Number (+31(0)20-8512294): Available directly on our website (no phone menus), this number connects you immediately with our roadside partner.
Official Dealer Support: If the car cannot be fixed on the spot, our roadside assistance will transport the vehicle to the nearest official dealership. We work with all official dealerships throughout the Netherlands, and they can locate our vehicles via the license plate in the national ROB system.
Replacement Vehicles: These are arranged by the dealership, as per our agreements.
Support in English: We also maintain a dedicated English-language website that includes full FAQs and step-by-step instructions for situations like yours.
It appears that in this case, the correct service channels may not have been used, which led to confusion between service partners, dealers, and ourselves. This isn’t the experience we aim to deliver, and we’re taking steps to reinforce our communication with all partners to prevent future misunderstandings.
We’re very sorry for the disruption, and we truly appreciate your feedback — it helps us improve. If you ever experience a problem again, we strongly recommend consulting the English version of our website and using the dedicated roadside assistance number listed there for immediate support and guidance.
Slechte service / klopt niet
Onder de mom iedereen kan leasen niks van waarderen service is slecht
19 maggio 2025
Duidelijke uitleg van contract
Duidelijke uitleg van contract. Vriendelijk personeel die je begeleidt bij het ophalen van de auto.
12 aprile 2025
Positive experience
We have had a very positive experience with Drive4joy so far. We took out a 6 month lease which was processed & delivered in less than a week. We had an issue with the air conditioning on the car and they went out of their way to solve it for us. They could improve their upfront communication a little but otherwise they seem great.
9 aprile 2025
Romein Schuurman was brilliant
Romein Schuurman was brilliant to work with. Our car had a fault and he dealt with questions promptly and well. In the end, he delivered a replacement in short order. Thanks very much Romein!
26 maggio 2025
Non scritta su invito
Snel, duidelijk en geen gedoe
Duidelijke en snelle afspraken na het sluiten van het contract. Geen gedoe en dat is fijn! De auto stond schoon klaar op het afgesproken moment en na een korte uitleg lekker rijden. Zo kan het dus ook!
26 marzo 2025
Very good Service
Very good Service. Very reponsive help-desk. Price just below the average.
Overall I'm very satisfied with this and I will suggest it to anyone with similar problems.
23 marzo 2025
Friendly and helpful team
Friendly and helpful team. Good quality car at a competitive price. I wish I had found them earlier!
12 marzo 2025
Heel snel gegaan
Heel snel gegaan. Papieren inleveren en afgesproken datum geleverd. Fantastisch!
18 marzo 2025
Needs improvement
My experience was kind of mixed between good and bad. First car was brand new but had many faults with electronics. There was no follow up to my complaint. I had to wait one month with a faulty car to get a replacement car. The replacement car had no faults with electronics but was given dirty and with multiple scratches from the former driver. I must also say that unfortunately is a bit hard to get in touch with them because there is no possibility to call them directly but only via email. A dedicated phone number would help a lot.
27 febbraio 2025
Betrouwbaar, professioneel en oplossingsgericht; een echte aanrader!
Ik ben ontzettend blij dat ik bij Drive4Joy terecht ben gekomen! Ze werken professioneel, denken actief mee en komen altijd met oplossingen. Kortom: ik ben supertevreden en blijf zeker een vaste klant!
4 febbraio 2025
GREAT ELECTRIC FIAT 500e and GREAT CAR SUBSCRIPTION service
We are renting a FIAT 500e for 3 months.
GREAT ELECTRIC FIAT 500e and GREAT CAR SUBSCRIPTION service.
BIG THANKS!!!
23 novembre 2024
Na een maand werden de tarieven al met…
Na een maand werden de tarieven al met 10% verhoogd
2 novembre 2024
Risposta di Drive4joy
Hi goedemiddag,
Bedankt voor uw review. Helaas zijn we voor het eerst in ons bestaan (ruim 2,5 jaar) genoodzaakt geweest om de tarieven met 30 euro per maand te verhogen.
Dit is het directe gevolg van hogere kosten (wegenbelasting, reparaties & onderhoud, bpm etc.).
Dit hebben wij ook netjes per mail gecommuniceerd. Ook had u het recht om de auto in te leveren met een bedenktermijn van 30 dagen. Dit heeft u niet gedaan.
Een prijsverhoging is nooit leuk en al helemaal niet als uw abonnement net is gestart. Maar alle kosten lopen op, dus we hadden geen andere keus.
Prettig weekend gewenst en uiteraard nog heel veel rij-plezier met uw Drive4joy auto!
Eerlijke communicatie en snel…
Eerlijke communicatie en snel afgehandeld. Vriendelijke personeel!
30 ottobre 2024
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