Drive mate Recensioni 

I hire a van/car. Funds was taken immediately upon confirmation. We booked at 6.30pm for 10pm pick up but when we get there, the lockbox could not open and they is error on the lockbox. The customer service on the phone was very impatient and keep asking me to chat online. I was at the car for almost 1-1/2hrs trying to unlock the lockbox
Eventually they says that they will give us a refund but only after 7 working days. Why should they hold my money when they have not provided me with any services? This is not acceptable. If service is not tender refund should be immediate

AVOID !!!

Awful company to deal with . They have hidden charges in everything . They gave us the wrong drop of location on the app , we called to confirm it was showing correctly on app and agent on the phone confirmed it was .

They then tried to charge us a late drop off fee because their app was not working even though we dropped it off before the designated time.

Do not put yourself through the hassle with this company .

Stay away from these people, trust me! They’re giving fraud vibes.

Great experience with their support. I spoke to Jeremy and he was very helpful to sort my questions and get my profile verified!

Avoid this company at all costs!

I received a fine from a car 15 days after I had already returned it. They still put the fine under my name, even though I wasn’t renting the vehicle that day.

When I emailed them to dispute it, instead of resolving the issue, they charged me another $51 just for responding to my email.

This system feels like a complete scam — no real support, only unfair charges and blame pushed onto the customer.

⚠️ If you don’t want to be scammed or treated like this, please avoid this company!!!

Great experience with LAI who is prompt to reply and is very professional

I booked a car through Drivemate AU but ended up not picking it up due to issues found during the pickup inspection. Despite this, I was thoroughly impressed with the customer service. RHEA assisted me on 04-Sep-2025, starting the refund process, while MELVIN provided regular updates on the status of my refund on 05-Sep-2025. JIRAH and MELVIN also helped me clarify booking related fees and price breakdown on 03-Sep-2025. Finally, I got the money credited back in my bank account on 08-Sep-2025.
Throughout the process, all 3 representatives were courteous, empathetic, and attentive to my concerns. They responded promptly, keeping me informed without me having to chase them for updates. Their genuine care and professionalism made the experience feel personal and sincere. Though I didn't get the car, I truly appreciate their (RHEA, JIRAH, and MELVIN) dedication to resolving my issue and their exceptional customer service. They have set a high standard and I am grateful for their support.

Im impressed me with their top-notch customer service and spotless, reliable cars. Friendly staff and hassle-free experience made renting a breeze. Highly recommend!!

Rhea has been amazing help with all my questions! so fast to answer and extremely friendly! would recommend!

Amber from the customer assistance chat was above and beyond helpful. She answered within 2 min when I hadn’t heard back from an owner. She called him straight away for me, and even advised me on how to handle everything. She made the whole process very simple.

The app contact support is great and very helpful. The app is sometimes a bit glitchy but just contact support and they sort it.

Don't do it....i took a trip at the start of the year, everything was fine and then 9 months later i got a charge of $100 for a 'flat battery' and then a month later another $329 fine. No number to call and they take months to come back to you on support emails / chats. Done not do it

Melvin was a nice helpful and outreaching individual,

Most of the people working here are nice, except a few

Loved their service,
Hopeful that they will keep up with the service standards and thrive for more (and not degrade after receiving good reviews)

Look forward continuing with the company

Amazing experience. Hired a Van to more house. Very good value and smooth process.
Amber from custom service did an amazing job to support me during the process. Will definitely book again

Great customer service provided by Melvin. Had an issue with a few security deposits that were solved right away thanks to him. Looking forward to keep using Drive Mate in the future

Rhea was super helpful and super nice to talk to ! 10/10 recommend thanks!!

Amber was super super helpful to arrange a solution when I had a flat tyre with the rental car. Help was on the way in minutes and the issue resolved within an hour. Thank you amber!

The fees are a bit steep.. the kilometer charges are a shock and grossly miscalculated, but the staff available to help, unmatched!
Mary, is fantastic and goes the extra mile to help. If it wasn’t for Mary, this would be a one star review. Thanks again for your help MARY!!

Poorly made, frustrating app and high hidden fees. Just book a Bunnings ute, far cheaper and much easier.

Decided to give it a shot cuz I had 50% off offer. Not worth it. Car I rented was absolute junk. Stunk like cigarettes - not like someone just smoked in it, but that long term stench like it's been smoked in every day for a decade.

2 months after the rental, out of nowhere, I get a $205 cleaning charge. After hours of back and forth with customer service, the agreed to refund. Was supposed to be 7-10 business days. 15 business days later, they stopped replying to my messages online. Finally got through to a person on the phone who could see that the refund is approved and "with the finance team" the but they are backlogged with refunds and they can't give me a timeframe for when mine will be processed.

Freaking joke, scam of a company. Never again.