Having work done on your drains is never something to look forward to but Mark and his co worker were extremely pleasant and carried out the work efficiently and left hardly any mess. I would wholehea... Leggi di più
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Jamie, a drain doctor engineer, came out to our property, very promptly. Communication was fantastic. He assessed the situation and called another engineer to gain a second opinion. Then gave some kn... Leggi di più
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Over the years we’ve used quite a few drain companies, they have mostly been dodgy. Drain Dr are not like the others, they don’t overcharge, the office staff are lovely and super helpful and the g... Leggi di più
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Great technician- he explained the situation and status as he went along. He was reassuring and had a great sense of humour!!
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Dettagli dell'azienda
Scritti dall'azienda
UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call outs and planned preventative maintenance. Your local Drain Doctor engineer is just a phone call away. Available 24/7, 365 days a year, we offer free call outs and quotes for prompt and reliable drainage and plumbing services.
Informazioni di contatto
22 Holywell Road, CH6 5ES, Flint, Flintshire, Regno Unito
- 0808 3019723
Book an engineer in 2 minutes
4,7
Eccellente
99 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 93% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Always reliable,very knowledgeable and…
Always reliable,very knowledgeable and friendly engineers with good suggestions and ideas. Always my first point of call for plumbing and drain problems
21 novembre 2023
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Risposta di Drain Doctor - Chester & North Wales
Thanks for your feedback!
It's great to hear that you've always received reliable, knowledgeable and friendly service from our engineers. 😊
Thanks,
Calum
Excellent work
Excellent work; prompt, timely arrival and a genuine commitment to solving a tricky problem. Thank you Andy!
26 ottobre 2023
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Risposta di Drain Doctor - Chester & North Wales
Thanks for your feedback!
We're delighted to hear that you received excellent service and that Andy was able to resolve the issue for you. 😊
Thanks,
Calum
Drainage advice for a new en-suite
Jamie attended to give us some advice on how we could install drainage for a new en-suite. Very happy with explanation of options and practicalities. Jamie was very polite and easy to deal with. More than happy to recommend to others.
13 settembre 2023
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Risposta di Drain Doctor - Chester & North Wales
Thanks for your feedback!
It's great to hear that Jamie was very polite and easy to deal with and that they were able to offer advice on how you could install drainage for your new en-suite. 😊
Thanks,
Calum
Outstanding
Arrived on time.
Polite, respectful.
Extremely knowledgable and hard working.
Took the time to explain the drain problems to me.
100% exceptional service.
21 agosto 2023
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Risposta di Drain Doctor - Chester & North Wales
Thank you for leaving us a review.
We really appreciate your feedback.
Regards
Emma
Fantastic Service
Excellent customer service throughout! Emma arranged and booked the visit, she was so friendly and helpful, and Jamie who attended on site was very professional, very through, cleaned the drain, then sourced replacement parts and returned to fit them. Left the site spotless.
Highly recommended. Thank you!
9 agosto 2023
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Risposta di Drain Doctor - Chester & North Wales
Thank you for taking the time to leave us a review.
We really appreciate your feedback.
Regards
Emma
Excellent advice regarding type of…
Excellent advice regarding type of repair required.
1 agosto 2023
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Risposta di Drain Doctor - Chester & North Wales
Hi Alwyn,
thank you for your review and comment.
We're really pleased to hear that our team gave you excellent advice about your drain problem.
Regards
Emma
Very personable
Very personable, called 30 minutes before he arrived.
Fixed problem quickly and advised on a way forward clearly and concisely
Happy to use services again
24 luglio 2023
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Risposta di Drain Doctor - Chester & North Wales
Thank you for taking the time to leave us a review.
We really appreciate your feedback.
Regards
Emma
Beware
Asked the company for a quotation for new drainage. Engineer came out and, of his own accord, used the CCTV from a manhole in the driveway towards the main road sewer and in the opposite direction for approx. 7 metres to "measure" the distance to a proposed new connection. I was charged £136 + VAT for 2 minutes work by the engineer. I was under the impression that the quotation would be free. No mention was made of any charges for CCTV which the engineer decided to do without informing me of the cost.
Invoice stated (as written):
Engineer arrived on site to quote for installation of a new drain.
Engineer used CCTV to gain knowledge of drains and drew a map of plan which will now be forwarded to office and a quote created.
22 giugno 2023
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Risposta di Drain Doctor - Chester & North Wales
Hi Anthony,
Thank you for taking the time to leave us this feedback.
We are sorry to hear that your experience with Drain Doctor has not been a positive one.
We want to investigate this matter further for you. For us to do so, please send further details, including your postcode and the date we attended your property, to: UK.Feedback@nbly.com.
Regards
Emma
Mark is such a hard worker and the…
Mark is such a hard worker and the camera after the job had been done showed a perfectly clear pipe. I'm delighted that after a month of not using my spare toilet that I can use it again.
Mark was friendly and polite too.
26 maggio 2023
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Risposta di Drain Doctor - Chester & North Wales
Hi Maria,
thank you for taking the time to leave us a review.
We really appreciate your feedback
Thanks
Emma
Flush to your hearts content !
We have had an ongoing issue with our drains but after an initial consultation with The Drain Doctor's amazing Jamie who took the time to explain sustainable and manageable plan of action.
The work was then carried out within the timeline given with excellent workmanship and faultless customer service. We would highly recommend the Drain Doctors and if we ever needed help with any drain issue in the future this would be our first stop.
Diolch
17 maggio 2023
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Risposta di Drain Doctor - Chester & North Wales
Hi Michele,
thank you for your review and recommendation.
We're delighted to read such positive comments about our engineer Jamie's work.
We look forward to working with you again.
Thanks
Emma
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