Excellent speedy reliable delivery and excellent prices always. I have made two purchases with dpharmacy. Both purchases arrived very well packaged and incredibly fast. I've both beauty products (Skin... Leggi di più
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i ordered on new year’s eve and wasn’t sure if my order went through so i contacted customer service and got a response within 24 hours. Shipped the day after the bank holiday too. 10/10 recommend as... Leggi di più
I regularly order from DPharmacy as they are fast, great value and I love the extra treats/samples the include. Although my latest order had one item missing when it arrived it wasn't a big deal (w... Leggi di più
Beautifully packaged order, excellent value dermalogica products, order arrived the next day with samples. Was very much a to me lots of love from me order and they really go they extra mile with pack... Leggi di più
Dettagli dell'azienda
- Clinica per la cura della pelle
- Centro estetico
- Negozio di cosmetici
- Servizio di depilazione laser
- Farmacia online
- Negozio di vitamine e integratori
Informazioni fornite da varie fonti esterne
100% Irish Owned and operated, in business since 1928, O'Flynn's Pharmacy are proud to be one of the largest independent pharmacies in Ireland. dPharmacy is our online store, and is inextricably linked to the store as we carry the same stock online as in-store. With a huge range of top selling brands, we constantly and consistently carry out price comparisons to ensure that we offer the lowest prices online and in-store both in Ireland and the UK.
Informazioni di contatto
Castle Street, A92 px76, Ardee, Irlanda
- 0416857668
- info@dpharmacy.ie
- dpharmacy.ie
4,1
Molto buono
4K recensioni
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They never responded
Ordered 3 items for more than 10E each and when I received them they had a price tag of 5Eur. Contacted them for a refund and they totally ignored me. Don't order here
6 maggio 2023
Non scritta su invito
Risposta di DPharmacy
Thank you for bringing your recent shopping experience to our attention. We want to apologise sincerely for the inconvenience you encountered with the pricing of the items you purchased. We understand how frustrating it must have been to receive the items with a price tag lower than what you paid for.
Firstly, we would like to clarify that occasionally we run in-store promotions that may not necessarily correlate with our online sales. These promotions are separate initiatives aimed at providing our in-store customers with exclusive offers and discounts. While we strive to maintain consistency between our in-store and online pricing, there are instances where variations occur due to the nature of these promotions.
That being said, it is inexcusable that we did not promptly address your concerns when you reached out to us for a refund. We deeply regret the oversight and the lack of communication you experienced from our end. Rest assured, we take customer satisfaction seriously, and we are committed to rectifying this situation.
We would like to make it right for you. Could you please provide us with your order details and any additional information necessary for us to locate your purchase in our system? Once we have the necessary information, our customer service team will promptly review your case and initiate the refund process. Furthermore, we will also investigate the lack of response you encountered and take appropriate measures to ensure it does not happen again.
Please accept our sincere apologies for the inconvenience caused. We value your feedback, as it helps us improve our services and avoid similar issues in the future. We hope that you will give us another chance to serve you in the future and provide you with a shopping experience that exceeds your expectations.
If you have any further questions or concerns, please feel free to reach out to us directly at info@dpharmacy.ie or call us on 0416857668. We are here to assist you and address any outstanding issues promptly.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Kind regards,
Ceadaoin
Fast and Reliable
Great prices, really quick shipment and delivery.
1 maggio 2023
Non scritta su invito
Risposta di DPharmacy
Thank you so much for taking the time to leave such a positive review! We are delighted to hear that you had a great experience with us. Your kind words about our fast and reliable service, as well as our competitive prices, mean a lot to us.
At dPharmacy, we always strive to provide our customers with exceptional service and efficient shipping. We understand the importance of delivering orders promptly, and we're thrilled that you found our shipment and delivery process to be quick.
Your satisfaction is our top priority, and we appreciate your trust in us. We will continue to work hard to maintain the high standards that you experienced.
Once again, thank you for your feedback and for choosing us as your preferred shopping destination. We look forward to serving you again in the future!
Best regards,
Céadaoín
Poor Customer Service - Pending Refund
Ordered an item and confirmation email received, only when I emailed them for an update over a week later was I informed the product had sold out.
Nearly two weeks on and no refund received yet and no response to my follow up email.
11 febbraio 2023
Non scritta su invito
Refund
Ordered an item online and money was taken from my account. Never received an email verifying my order, however received a text message stating that the item was out of stock and that I would be fully refunded. Money still hasn’t been refunded and when emailed I received no reply.
13 febbraio 2023
Non scritta su invito
Best price and fast delivery
Ordered on Thursday night received package Saturday morning. Excellent service at the best price. IShortly after your order, you will receive tracking info from An Post.
21 gennaio 2023
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Great customer service & fast delivery !
i ordered on new year’s eve and wasn’t sure if my order went through so i contacted customer service and got a response within 24 hours. Shipped the day after the bank holiday too. 10/10 recommend as i also got a great deal €15 euro cheaper than buying it off the dermalogica website
3 gennaio 2023
Non scritta su invito
a non-serious pharmacy
a non-serious pharmacy. they took the money from my account for 3 sets, I called them many times to get my money back for one set, and the other two sets were sent after a week even though they said they would send them the next day. They don't answer e-mail or phone, very unserious
27 dicembre 2022
Non scritta su invito
I’ve ordered few times now from…
I’ve ordered few times now from Dpharmacy and each time it’s been amazing great value and quick delivery. Highly recommend
29 novembre 2022
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Great easy order and quick delivery…
Great easy order and quick delivery brilliant !
14 ottobre 2022
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Great value and swift delivery
14 luglio 2022
Please help
I ordered from here about 3 days ago and I gave my name and phone number, but I have not received a confirmation email. Has this happened to anyone else???
22 agosto 2022
Non scritta su invito
Risposta di DPharmacy
Hiya. Can you please send us an email to info@dpharmacy.ie and we will look into this for you?
So far
So far, not so good. I have purchased item and still it says 'order pending' what does that mean? They confirm the item is in stock so what is the problem. I have emailed and have heard nothing. I will update this review if things change. If they had even responded to my email, I wouldn't be doing this review.
15 agosto 2022
Non scritta su invito
Ordered on the 1st of August still not…
Ordered on the 1st of August still not with me, money gone from my account. Have sent 2 emails no reply . 2nd one I'm looking a refund my order is still pending and I've since bought the products elsewhere. I won't order from here again terrible no reply to my emails and no update on orders.
Phoned today got an answer asked for a full refund as it been nearly 3 weeks from my order went in they said it would be put through. No notification from PayPal as yet they have refunded the money. I'll update as necessary with the review.
Got my refund through today and a reason for what had happened also got gifted a 10 euro voucher which was nice.
11 agosto 2022
Non scritta su invito
Risposta di DPharmacy
Hi Sabrina. I am so sorry for the experience you had with us. Unfortunately PayPal had a technical issue on August 1st that meant that orders placed and paid with PayPal Express did not show on our system that day. We have since rectified this and your order has been refunded. My colleague has also sent you an email. We are so sorry for this technical issue and can assure you that this is not how we normally operate. My sincer apologies again. Ceadaoin
Amazing service
Was able to easily purchase a product that’s sold out everywhere and delivery was super fast
5 agosto 2022
Risposta di DPharmacy
Thank you for the lovely review.
They didn’t have the stock when I…
They didn’t have the stock when I ordered so I had to cancel
5 agosto 2022
Risposta di DPharmacy
Hi Rhonda. We are so sorry that we didn't have the item you ordered in stock. Usually, if an item is out of stock it is not shown on the website but occasionally the stock indicated online can be delayed in updating. We are doing our best at this time to keep our stock levels up to date. We sincerely apologise for the inconvenience this has caused you.
Risposta di DPharmacy
Thank you for the lovely review :)
Excellent customer service
2 agosto 2022
Risposta di DPharmacy
Thank you, we are glad you are happy with our service.
Unreliable shipping and untrustworthy customer service - go elsewhere
Have ordered 6 times from this pharmacy. I got my order promptly and with no issues only twice. The other 4 times the issues were:-
ITEMS NOT IN STOCK - this was not communicated and a refund was issued (even though one item was the sole reason for the order - the rest were ancillary and had I been aware, I would have cancelled the order and gone elsewhere)
DELAYS - orders were 'processing' for a few days and on enquiry Drogheda sorting office was blamed. This happened 3 x times. Danielle spins a good yarn about packages being lost and resending. It is not 'lost' - it has not been sent. Go elsewhere. Pharmacies in Cork and Athlone have just as good offers on Dermalogica and are more trustworthy to deal with.
2 agosto 2022
Non scritta su invito
Extremely poor customer service
Extremely poor customer service. Ordered item from website that was advertised as being in stock. Received a call 2 days later to say it wasn't actually in stock and that I would be issued a refund which I still haven't received. Item still on website as being in stock. AVOID AVOID AVOID!
1 agosto 2022
Risposta di DPharmacy
Hi Denise. We are so sorry that we didn't have the item you ordered in stock. Usually, if an item is out of stock it is not shown on the website but occasionally the stock indicated online can be delayed in updating. We are doing our best at this time to keep our stock levels up to date. We sincerely apologise for the inconvenience this has caused you.
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