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Valutata 1 stelle su 5

Defective design of my orange backpack resulted in the flooding of both front pockets & the loss of the iPod stored inside the pocket due to it being water logged. I reported the defective design & w... Leggi di più

Valutata 1 stelle su 5

Unfortunately, my experience with the Doughnut backpack has been very disappointing. After less than one year of sporadic use, the backpack broke following a light wash in the washing machine, car... Leggi di più

Valutata 5 stelle su 5

Love my new Doughnut backpack!! I have others in different colours and sizes which I use all the time. The different compartments on the inside are are perfect keeping everything organised especia... Leggi di più

Valutata 1 stelle su 5

I have ordered and paid for four bags for my cousins wedding on 20th June, paid for $200 HK for FedEx delivering which says 2-5 days. Now after 6 days waiting, no idea where the bags are and whether t... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di borse e valigie
  2. anche in
  3. Negozio di accessori di moda

Informazioni fornite da varie fonti esterne

The home of travel friendly, high quality, hand crafted backpacks designed in Hong Kong


Informazioni di contatto

1,7

Pessimo

TrustScore 1.5 su 5

316 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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1,7

Tutte le recensioni

(316)

1 recensione negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Helpful customer service

Helpful customer service, even gave free pins and stickers for a gift when I asked! The bags are beautiful and really good quality. They are also waterproof and protected my tech very well. Relatively fast shipping and the tracking on the shop app was great.

12 novembre 2020
Valutata 5 stelle su 5

Perfect!

Very fast shipping to Canada! The bag is perfect in every way, lots of compartment organization. The water bottle area fits my Yeti Rambler!

9 novembre 2020
Valutata 5 stelle su 5

Excellent Service!

We were contacted by e-mail about one item not in stock. They quickly swapped and posted out with tracking to Germany. Totally efficient and responsive Customer Support. Thank you!

6 novembre 2020
Valutata 3 stelle su 5

Should be easier.

Placed order then waited for delivery info to come through. Emailed them for an update after a week, but no reply. 2 weeks later still nothing so rang their office number and was told that the bag might or might not be in stock and someone would check that day and call me back, they didn’t. Another week passed during which I had great difficulty getting through on the number again, trying on various days and times. Eventually got through 3 weeks and 1 day after original order date - my bag was at the warehouse but still hadn’t been dispatched. They contacted the warehouse and it was dispatched that day, I received it the next. Love the bag, but shouldn’t have to spend time trying to get it delivered.

20 ottobre 2020
Valutata 5 stelle su 5

cool bag.

cool bag and nicely made, high quality at a low price. i use it for nursing school so the compartments are really handy to keep things organised for me. Would not recommend it if you need to carry a lot of bulky items as the bag is medium sized but works great for me :)

14 ottobre 2020
Valutata 4 stelle su 5

The first order got lost in shipping

The first order got lost in shipping, but after a few e-mails (which took some days to be answered), a second order was shipped really fast to compensate for the delay.
Customer service response time could be improved, but the quality is great! Love my Macaroon!

14 ottobre 2020
Valutata 4 stelle su 5

Easy to order and great product

Easy to order and great product. It'd be good to have more pictures in the website of the insides of the bags. That's my only suggestion for improvement. I'd certainly use again

13 ottobre 2020
Valutata 5 stelle su 5

My whole experience with Doughnut was.. AMAZING!!

My whole experience with Doughnut was brilliant from start to finish. I had some questions about being able to return the bag if I paid using student discount (I was worried my laptop wouldn't fit) and messaged them on Instagram, and they replied almost instantly. Once I actually received the bag (which only took around 2 days), it's amazing quality and compared to other similar styles it's a brilliant price (especially with the student discount) and is much sturdier and practical with all the little pockets. I've used it everyday since it arrived and it will now be my favourite bag! I also love the colour choices they have and the material is completely waterproof which is amazing. Can't go wrong! :)

12 ottobre 2020
Valutata 1 stelle su 5

I ordered a bag and the order never…

I ordered a bag and the order never received it! I have tried ordering a bag from the official website about 4 times now and every time after the payment goes through an error message appeared saying that my address does not match my zip code. This is ridiculous as I have tried ordering it with two different addresses and still has not worked. I am very disappointed.

28 settembre 2020
Non scritta su invito
Valutata 1 stelle su 5

Never received my order

I ordered a backbag from the official website a month and half ago and never received it! I also paid for next day delivery. Waited a week for an update from their side (heard nothing) and emailed them twice, they replied after few days saying that the colour I have chosen and paid for is no longer available and asked if I can choose a different one. I emailed them back with a new colour I would like to receive, they promised to send it on next Monday. On Monday I didn't receive any email update, waited another week and emailed them again asking about my order. They said that they don't know what happened and they will try to find out. I emailed them like 5 times and never heard back. I lost my money and haven't received the backpack. Avoid ordering from official website!

18 settembre 2020
Non scritta su invito

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