Door Closers USA Recensioni 

112
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

Watched good YouTube video put out by this company on how to replace commercial storefront door deadbolt lock. To confirm parts needed, I texted them photos and they responded quickly. Ordered parts a... Leggi di più

Valutata 5 stelle su 5

I was just hired as Church maintenance and some of our doors are not closing properly. Your guy showed me how to adjust closet speed and latch speed. Which was a great help.

Valutata 5 stelle su 5

The team met my needs/demands and went above and beyond to satisfy my needs! They helped me save money while fixing my problem.

Valutata 5 stelle su 5

The accessibility in our facility has greatly improved since I recently bought an ADA Handicap Door from Door Closers USA. The door works properly and conforms with all applicable ADA guidelines. Thei... Leggi di più

Dettagli dell'azienda

  1. Fabbricante di porte

Scritti dall'azienda

Since 1997, we have been leading the industry in commercial door production and replacement hardware components. If you are a professional, contractor, or business owner we can help provide you with high quality USA manufactured doors and replacement parts or hardware.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

112 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(112)

5 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

We have had nothing but great…

We have had nothing but great experiences with Door Closers USA. We required custom door solutions because we were remodeling an ancient structure. The staff was really helpful and gave us professional advice on which products would work best for our needs. To guarantee a lifetime, they provide thorough instructions on how to install the system as well as maintenance advice. Our project looked more contemporary with the custom doors we bought that fit well. To anyone searching for dependable and high-quality commercial door solutions, I heartily recommend them.

26 luglio 2024
Valutata 1 stelle su 5

READ THE RETURN policy

READ THE RETURN policy, "all of the products listed on our website are not returnable." They won't even exchange (after offering to do so in an email) an item that was not special order. DO NOT USE THIS COMPANY!

6 marzo 2024
Non scritta su invito
Logo di Door Closers USA

Risposta di Door Closers USA

Hi Dawn,

We are sorry you are upset! We always try to help our customers out the best we can. You originally purchased a commercial door closer from us in aluminum finish (which is a painted finish) on 12/5/23. We shipped it out immediately. You contacted us back on 2/5/24 (2 months after) to see if we could do an exchange for a "brushed nickel" finish. Brushed nickel finish falls under what's considered a "plated finish" which is a chemical process that essentially plates the door closer providing a better resistance to corrosion. This is not a standard finish and would be a special order type item which usually results in a 3-4 week lead time minimum as well as a price difference of anywhere from 2 to 3 times the price of a standard painted aluminum finish.

Nick, did respond to you and notified you we would be more than happy to accept a return even though at this point the purchase was made over 3 months ago, so long as the items are unopened and unused. Nick did state that returns are subject to a 30% restocking fee and provided you the return instructions. However, we never received any further response from you.

We can still accept a return even though it is over 3 months old and over the 30 day return policy. Please just respond back to the email thread with Nick or follow the instructions Nick provided so that we can process the return.

Thank you,
Door Closers USA Team

Valutata 5 stelle su 5

Great customer service

I found Door Closers USA online and they’ve given me first rate service. Our project is in California and everything I’ve ordered has been well made and received timely. Great customer service from Nick and the entire team.

16 febbraio 2024
Non scritta su invito
Valutata 1 stelle su 5

Ordered a product from a deceptive…

Ordered a product from a deceptive photo. /I contacted the company how seemed helpful at first but stopped responding to questions when trying to make sure I got the correct product. The sales department sent me an email with two links for the product. One of the links would not work. I asked multiple times for the part number but was never given the number. The other link work but was the higher priced option and had items I did not need. I was charged 30% restocking fee for returning the item and not doing an exchange.

4 maggio 2023
Non scritta su invito
Valutata 1 stelle su 5

Bait N Switch Company

Ordered a Dorma ED250 operator.
Paid for expedited shipping and it took 5 days to receive the wrong operator.
Nicholas tells me they provided a comparable equal to what I ordered.
I call it bait n switch.
You purchase a BMW and take home a KIA.
Take your business elsewhere.
These on line so called companies with No Listed Phone Numbers are SCAM Artist.

11 settembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Ordered part for EFCO door

Ordered part for EFCO door, it did not fit the door. The sales manager Nicolas O....says I must not have an Efco door. I then sent him a picture of the EFCO Door Badge. They have no phone number, you can not discuss the problem. Once he received the picture,....crickets. Worst Customer service ever, no tech support, nothing. Take the money and run....don't look back.....bad scene.....

6 novembre 2020
Non scritta su invito
Valutata 5 stelle su 5

Ordered a part kit

Ordered a part kit, paid for overnite shipping, got nervous because one email said shipper cancelled my shipment, was just sitting down to call and find out what's up when FedEx walks thru the door with my part 12:06 EST incredible service from both seller and shipper 10 Stars in my opinion Thank you so much

18 marzo 2020
Non scritta su invito
Valutata 5 stelle su 5

I had some issues completing purchase

I had some issues completing purchase. It was saying that my e-mail already had an account but could not go to reset password. finally I was able to get it done and set a password. I really like the last units I purchased. They are in and we are purchasing more. Door safety!

17 marzo 2020
Non scritta su invito
Valutata 4 stelle su 5

Good quick purchase

Good quick purchase. However, a little deceiving when it advertises for $1380 but you have to add stuff to make it complete taking the price $500 more.

12 marzo 2020
Non scritta su invito
Valutata 5 stelle su 5

easy to view

easy to view, easy to pay, no issues with site at all, now just wait for product.

2 febbraio 2020
Non scritta su invito
Valutata 1 stelle su 5

Door Sweep Not Returnable

Ordered door sweep. Had to place on door but found it would not clear the floor. The sweep was never installed. I asked for a RA number to return and was told it couldn't be returned (see below response). The plastic had to be taken off to see if it was the correct item. How can you tell if a product is correct if you can't take off a tiny piece of wrapping? Will never order from them again.

"Unfortunately once products are taken the plastic and or installed we cannot take the item back.

For are all returns products must be in original manufacturer packaging uninstalled and unused as per our terms and conditions."

14 gennaio 2020
Non scritta su invito

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