PESSIMI
Li ho contattati per chiedere informazioni su un anello per ben 5 volte: tramite il form sul sito, tramite mail, tramite social. Non ho mai ricevuto mezza risposta. PESSIMO SERVIZIO CLIENTI. Non capisco come ci si possa fidare di loro.
Risposta di Donlaurencejewellery
We’re very sorry to hear about your experience and understand how frustrating that must have been. Unfortunately, we did not receive the messages you mentioned at the time, which is why you did not receive a response. We are currently looking into this to understand what may have happened with our contact system.
As an international customer, it’s also possible that some communications to the UK may have been affected by email filtering or technical issues, which could have prevented your messages from reaching us.
Providing prompt and helpful customer service is extremely important to us, and we always aim to respond to enquiries as quickly as possible. Your queries have since been answered promptly, and we appreciate you bringing this to our attention so we can investigate and help prevent similar issues in the future.
Thank you,
DLJ