Fui enganada por esta empresa . Fiz compra de um artigo e tive oferta de outro produto idêntico mas versão miniatura . Foi-me enviado o artigo oferta e nunca recebi o artigo que comprei . Ao contac... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
This shop is incredible with their customer service. Things changed and I had to cancel my order, their response immediate during working hours. Kind, respectful, handled my request without an is... Leggi di più
A small mistake was made with an order I placed in March. After sending an email explaining, I received a response quickly stating they would look into the matter asap. It took no longer than 3 days... Leggi di più
I’ve used Domisana a couple of times now and they’ve been great, very responsive on customer care and lovely products.
4,2
Molto buono
37 recensioni
Ha risposto al 66% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Quick Dry Waffle Mat 24 X 70
I recently ordered the Quick Dry Waffle Bath Mat in the Khaki color, and I am very pleased with it. Going to order another one in the green color. Thank you!!
4 marzo 2026
Non scritta su invito
Risposta di Domisana
Thank you so much for your kind review, Ursula!
We're very happy to hear that you enjoyed the khaki bath mat and that you're planning to order another one in green, that truly means a lot to us.
As promised, we've also processed your 15% extra discount for the green mat as a small thank-you as our returning customer.
We really appreciate your support and hope the new color will look just as beautiful in your bathroom.
Warm regards,
Domisana Customer Support Team
Nice silverware but missing a set
I had ordered two sets of silverware, but only one arrived. It’s very beautiful silverware and I like it a lot, but I had to contact customer service because I was missing the second set. They responded within hours and once someone emailed me back the responses were immediate. They solved my issue by sending my missing set right away as well as a free gift. Highly recommend the company.
10 marzo 2026
Non scritta su invito
Risposta di Domisana
Thank you so much for your kind review, Isabel!
We're really happy to hear that you love the silverware set.
We sincerely appreciate your patience while we resolved the missing item, and we're glad our team was able to quickly send the second set along with a small gift.
At Domisana, we always do our best to take care of our customers and make sure everything is right in the end.
Your recommendation truly means a lot to us.
Thank you again for your support!
— Domisana Customer Support Team
prompt refund
i was offered a refund straight away as they were out of stock.
5 marzo 2026
Non scritta su invito
Risposta di Domisana
Hi Jenny,
Thank you so much for your kind review.
We’re really glad we could resolve the situation quickly for you.
Occasionally items can sell out faster than expected, but our goal is always to make things right as quickly as possible.
We truly appreciate your understanding and your support of our small brand.
As a small thank you, we’ve also sent you a special code for your next purchase.
Warm regards,
Dean
Domisana Customer Support Team
Extraordinary customer service
Extraordinary customer service! They are so efficient and helpful and quality to match!
6 marzo 2026
Non scritta su invito
Risposta di Domisana
Hi Kristin,
Thank you so much for your wonderful review.
It truly means a lot to our team to hear that you had a great experience with our customer service.
We always do our best to help our customers as quickly and efficiently as possible, so your feedback really means a lot to us.
Warm regards,
Dean
Domisana Customer Support Team
Integrity
Dean at Domisana has been wonderful to deal with. Unfortunately my purchase wasn’t quite what I had expected but we were able to resolve the situation with honest communication and respect. I would certainly purchase from them again
6 marzo 2026
Non scritta su invito
Risposta di Domisana
Hi Angela,
Thank you so much for your wonderful review and for your understanding throughout the situation.
We truly appreciate your patience and the kind words about our communication it means a lot to our team.
Sometimes things don’t go exactly as expected, but we always aim to resolve every situation with honesty and respect.
We’re very grateful for your support and look forward to serving you again in the future.
Warm regards,
Dean
Domisana Customer Support Team
THIS COMPANY IS A SCAM!
THEY TRIED TO SCAM US PAYING FOR THINGS CUSTOMERS NEVER GOT! DONT SUPPORT THEM!
19 febbraio 2026
Non scritta su invito
Never dispatched
Ordered an instock item on 8th Feb and still not dispatched. Just received an email saying they were struggling to fulfill orders and will pause operations until 24th Feb. Sounds like a company going out of business. Avoid.
8 febbraio 2026
Non scritta su invito
Risposta di Domisana
Damian,
We have not received any direct communication from you regarding this order.
The item was in stock at the time of purchase. A temporary processing delay was communicated transparently due to high demand.
Operations remain fully active and orders continue to dispatch.
Publicly suggesting the company is “going out of business” is inaccurate and unnecessary.
If you prefer not to wait, contact support and your order will be cancelled and fully refunded immediately. No issue.
Domisana Support
great service and product
The communication re: tracking my order was so efficient and I love the bathroom mat that I ordered.
It arrived promptly and is exactly as depicted.
Domisana have been wonderful to deal with.
3 febbraio 2026
Non scritta su invito
ABSOLUTE RUBBISH
I ordered the Rabbit Fur blanket and it is NOTHING like the pictures. This is the second item this month that I have been caught out by these companies that say they are uk based but the stock is coming directly from China! If you want to return anything it costs you more money! I paid £75 for a blanket that is going straight in the bin! Lesson learnt!!
29 gennaio 2026
Non scritta su invito
Risposta di Domisana
Hi Julie,
We’re sorry to hear about your experience and that the item didn’t meet your expectations.
If an incorrect or faulty item is ever sent, we always ask customers to contact us directly so we can review the issue properly. In cases where the error is on our side, we offer a full refund or replacement once photos are provided so our team can verify the problem.
We work with international fulfillment partners to serve customers globally and our support team resolves issues daily in a fair and transparent way.
We’d still be happy to look into this for you if you’d like to reach out to us at support@domisana.com with photos of the item received.
Kind regards,
Dean
Customer Support Team
Domisana
Beautiful Quality
Great customer service, incredibly helpful staff. The vintage double sided king quilt and pillow covers are stunning and really beautiful quality. I will be back.
12 gennaio 2026
Non scritta su invito
Risposta di Domisana
Hi Jannie,
Thank you very much for your wonderful review and for sharing your experience with us. We’re delighted to hear that you loved the quality of your quilt and pillow covers, and that our team was able to support you well. Your kind words truly mean a lot to us and motivate our whole team. We look forward to welcoming you back again soon.
The product I ordered arrived earlier…
The product I ordered arrived earlier than I thought but the local delivery company had a bit of a confusion. However, when I reached out to the team regarding my package, they responded right away and were very helpful with locating the package. They provided me with detailed explanations which they handled very professional - I really appreciated this!
4 dicembre 2025
Non scritta su invito
Risposta di Domisana
Hi Nina,
Thank you so much for taking the time to share your experience, we truly appreciate it.
We’re really glad to hear everything worked out and that our team could assist you quickly and clearly when the delivery got a bit confusing. Situations like these are exactly why we focus so much on communication and transparency, and it means a lot to know that came through on your end.
Thanks again for your kind words and trust in Domisana. If you ever need anything in the future, we’re always here to help.
Warm regards,
Domisana Support Team
adorable
Received package after all. Item as described. Tracking was misleading and inaccurate. Customer service was helpful.
13 dicembre 2025
Non scritta su invito
Risposta di Domisana
Hi Vivian,
Thanks for your review. We’re glad to hear the item arrived and matched the description.
To clarify, both of your orders were successfully delivered according to carrier confirmation. While tracking updates can sometimes appear inconsistent during transit, final delivery was completed as expected, and our team was happy to assist along the way.
We appreciate your feedback and your patience.
- Domisana Team
HORRIBLE
i ordered the deer print blanket and it’s horrible quality and they aren’t selling what is being pictured, they stole the photos off amazon and i received a poorly printed and extremely thin blanket i will definitely be disputing this pos. watch out for this SCAM !
4 days later and they still haven’t reached out to me, i kindly asked for my refund they promised and no answer what a waste i’ll simply go through with the dispute.
17 dicembre 2025
Non scritta su invito
Risposta di Domisana
Hi Andrea,
Thank you for taking the time to share your feedback, we’re really sorry to hear about your experience.
We’ve reviewed this product and have removed the blanket from our website to prevent any further issues. We’d also like to issue you a full refund, however we’re unable to locate your order using this review alone.
Please reach out to us directly at support@domisana.com
with your order number, and we’ll take care of the refund right away.
Thank you again for bringing this to our attention, it genuinely helps us improve.
Update: Thank you for updating your review, we genuinely want to help resolve this for you.
We’ve carefully searched our system by your name and also by the product you mentioned, but unfortunately we’re unable to locate any order that matches your details. To make sure we can assist you properly, could you please reach out to us directly at support@domisana.com
with either:
• your 4-digit Domisana order number,
• the email address used at checkout,
• or any proof of purchase you may have
Once we receive this information we’ll gladly investigate immediately and help you with a resolution.
We truly want to make sure this is taken care of for you, we just need a way to identify your order so we can move forward.
Kind regards,
Dean
Customer Support
Domisana
Lovely items with great customer…
Lovely items with great customer service, replying really quickly to my queries and changed the order for me when I chose the wrong size! Would recommend.
18 dicembre 2025
Non scritta su invito
Risposta di Domisana
Hi Amelia,
Thank you so much for your kind words and for taking the time to leave this review 🌟
We’re really happy to hear you loved the items and that our team could help quickly with the size change. Making things easy and smooth for our customers is always our goal.
Thanks again for recommending us, it truly means a lot. We hope to see you again soon!
Warm regards,
Domisana Team
Dean from Customer Service, someone who really cares.
Dean from Customer Service, went above and beyond any Customer Service representative i have ever worked with. My package was delivered and then stolen from my front door. We have cameras so we know when it happened. I have never had this happen before. this package was a gift for my daughter, so I really wanted to get it. Dean and his team got in touch with me, we were able to get another package delivered , he kept in touch with me to let me know it was on its way and when to expect delivery. I could not asked for a more competent person, a person who really cares about the customer, and made me feel as though I was the only person he had to deal with. I can't give a high enough rating for what he did for me, and if it was up to me, he would get 5000 stars. Thank you Dean for putting faith back into this world for me. You are awesome.
13 novembre 2025
Non scritta su invito
Risposta di Domisana
Hi Jeanie,
Thank you so much for taking the time to share this, your words truly mean the world to us. I’m deeply grateful for your trust and kindness, especially given what you went through. Situations like this are never easy, and I’m really glad we were able to step in and make things right for you and your daughter.
Your message is a powerful reminder of why we do what we do every day. Knowing you felt supported and cared for is the highest compliment we could receive.
Thank you again for your warmth, your patience, and for being such a wonderful part of the Domisana community. We’re always here for you.
With heartfelt thanks,
Dean
Domisana Customer Support
The ABSOLUTE BEST company to order from…
The ABSOLUTE BEST company to order from and deal with. EXCELLENT customer service and excellent, high quality items
I HIGHLY recommend DOMISANA. It has been a fantastic experience dealing with them.
PLEASE SHOP HERE! The Bunny Slippers are incredible!
1 dicembre 2025
Non scritta su invito
Risposta di Domisana
Hi Deborah,
Wow… thank you so much for this incredible message. Reading your words truly made our day.
Knowing that you had such a great experience with us, from the service to the quality, and especially that you love the Bunny Slippers means more than we can put into words. This is exactly why we do what we do.
Customers like you are the heart of Domisana, and we’re genuinely grateful for your trust, your recommendation, and your kindness. It was an absolute pleasure helping you, and we’re always here whenever you need anything.
Thank you again for taking the time to share this, it really does make a difference.
Warmest regards,
Dean
Domisana Customer Support
DO NOT BUY FROM THIS COMPANY!
DO NOT BUY FROM THIS COMPANY!
It has been almost 3 weeks since I placed my order and still nothing has arrived.
I contacted the company and was given a whole load of excuses hidden behind legalese claims.
IN SHORT, THIS IS JUST ANOTHER ONE OF THOSE COMPANIES SHIPPING FROM CHINA WHERE YOU'LL BE LUCKY IF YOUR ITEM ARRIVES, IT'LL PROBABLY BE RUBBISH QUALITY IF IT ACTUALLY ARRIVES AND IT'LL COST YOU A RIDICULOUS AMOUNT TO RETURN IT TO CHINA!!
UPDATE
Product finally arrived, almost a month later, too late for person I was giving it to.
Cheap, inferior quality anyway and as they said I had to use a SPECIFIC courier to return the item, the cheapest estimate I could get free them was way over the value anyway!
Clever little process they use to keep your money. DONT GET STUNG LIKE I WAS!
8 dicembre 2025
Non scritta su invito
Risposta di Domisana
Hi Simon,
Thank you for your review. We’d like to clarify the full timeline clearly and transparently for anyone reading.
• Order placed: 21 November
• Dispatched from our warehouse: 30 November
Due to the exceptionally high order volume during the Black Friday period, dispatch took place once the item was fully prepared and cleared for shipment. This is outlined in our shipping policy, where delivery times may vary during peak seasonal periods.
Once dispatched, the parcel was fully handed over to Yodel, at which point all movement, scans, and delivery updates are entirely controlled by the carrier and outside of our influence.
According to Yodel’s official tracking history:
• 01–12 Dec: Parcel received and processed through Yodel’s network
• 12 Dec: Arrived at national hub
• 13 Dec (today): Successfully delivered to a safe place (AT DOOR) at 12:45
It’s also important to note that this review was submitted before the carrier completed delivery, while the parcel was still actively moving through Yodel’s system.
Regarding quality concerns: if the item is received and does not meet expectations, we do accept returns in accordance with our returns policy. Returns for this product are handled through our EU return facility in the Netherlands, and once the item is received back unused and in original condition, the product cost is refunded.
We always provide verified tracking, remain available throughout transit, and assist customers before and after delivery. Carrier delays during peak holiday periods are unfortunately common, but they do not indicate improper handling or misconduct.
Regarding the return claim:
Returns are accepted via DHL or PostNL to our EU return facility, as clearly communicated to the customer. This is a standard requirement to ensure traceable, secure returns and is not used to prevent refunds.
The item was successfully delivered according to the carrier’s official tracking. The customer chose not to proceed with a return under these conditions.
We stand by the verified delivery record and our handling of this order.
- Domisana Support
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.