Document Authentication Canada Recensioni 

28
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TrustScore 2 su 5

2,0

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I engaged Document Authentication Canada to obtain attestation for my engineering degree for the UAE. They took my money and then ghosted me. Fortunately I accepted a role in another Middle... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

No help at all, completely wrong procedure, Spain rejects documents and they do not acknowledge any wrongdoing. I just sent them how Spain is telling should have been done, how other companies are tel... Leggi di più

Valutata 1 stelle su 5

Said they could get my document apostilled. Then they didn't respond to phone calls or emails for over a week, even when I told them that I would be moving to another company if I didn't hear back f... Leggi di più

Valutata 5 stelle su 5

The received the document last night and after reviewing the work that was done, I must say that I am quite pleased with the results. The quality of work that is displayed is second to none. At first... Leggi di più

Dettagli dell'azienda

  1. Servizi legali

Informazioni fornite da varie fonti esterne

Canada’s leading document legalization and authentication firm. Through our years of experience and knowledge in this field, we have been able to provide our customers with unmatched services. We work with clients from all over the world and we pride ourselves on providing a high-quality service at an affordable price. Fast, reliable & secure.


Informazioni di contatto

2,0

Scarso

TrustScore 2 su 5

28 recensioni

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2,0

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(28)

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Valutata 1 stelle su 5

A poor choice to get your documents attested.

I engaged Document Authentication Canada to obtain attestation for my engineering degree for the UAE.

They took my money and then ghosted me.

Fortunately I accepted a role in another Middle Eastern country where degree attestation was not a requirement.

Had I depended on this outfit to deliver on their promises I would have been left high and dry.

I cannot recommend this company.

8 maggio 2024
Non scritta su invito
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Risposta di Document Authentication Canada

Hi Andrew, we’re sorry to hear about your frustration and we appreciate you sharing your experience. We want to clarify a few important points.

Based on our records, your last communication with us was in January 2022. At that time, you let us know that you no longer urgently needed the attestation since you had accepted a position in Iraq. You also mentioned there was no rush and asked us to keep things moving without pressure. Since then, we hadn’t heard from you.

This review is coming over three years later, and we’ve had no follow up since. If there’s still something unresolved, we’re happy to look into it. Feel free to reach out to us directly.

- Document Authentication Canada

Valutata 1 stelle su 5

Terrible communication

Said they could get my document apostilled. Then they didn't respond to phone calls or emails for over a week, even when I told them that I would be moving to another company if I didn't hear back from them. They just added a week to a time sensitive process with nothing to show for it.

Their site also has a quote from a review and mentioned Trustpilot. The link to "See all reviews" then takes you to Google Maps reviews where they haven't been dinged quite as badly as they have been here.

11 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

No true knowledge of what each country is asking for

No help at all, completely wrong procedure, Spain rejects documents and they do not acknowledge any wrongdoing. I just sent them how Spain is telling should have been done, how other companies are telling they do it (the right way) and they keep saying they did it right. Lot of time lot of money and standing after 7 months in the same place as when I start with a lot of excuses

15 aprile 2024
Valutata 5 stelle su 5

Document Authentication Canada goes the extra mile

Muna and company went the extra mile to ensure my documents were delivered in a timely manner. They spent extra time with me by email and telephone to explain details which are hard to understand to someone unfamiliar with this type of process. I would highly recommend them to anyone seeking document authentication services. I plan to use this company in the future as needed.

1 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Highly Professional Service

Lori has been extremely professional thought the legalization process. I selected their services based on the reviews and they really lived up with their reputation.I am glad that I chose Document Authentication Canada.

30 agosto 2023
Non scritta su invito
Valutata 4 stelle su 5

Document authentication -- correction of misattributed review

It seems I mistook Document Authentication Canada (DAC) (a private company) for the federal Global Affairs Canada Document Authentication Department when I posted a negative review earlier. I have since been in touch with a representative from DAC, who was very helpful in explaining my mis-attribution. My changed rating is based on this phone call alone, since my document is still with the federal department without any response from them despite several attempts to follow up (for over one month as of today).

26 agosto 2023
Non scritta su invito
Valutata 2 stelle su 5

Poor Communication

They successfully got my documents authenticated, but at times communication was very poor, they would either ignore my emails/questions, or take far too long to respond.

I asked for my completed documents to be scanned, and my email was ignored for a week. I emailed them again to check if my documents were being sent back to me yet, and again took a couple business days for them to respond. This is quite unacceptable service , the documents were sent back without emailing me the scans.

Please respond to your emails more promptly!

3 maggio 2023
Non scritta su invito
Valutata 5 stelle su 5

Great Customer Service

This company provides great customer services. They are very friendly, helpful and responsive.

The prices are good and the service is fast considering the delays from COVID that are out of their control.

15 luglio 2021
Non scritta su invito
Valutata 1 stelle su 5

Not impressed with my experience simply…

Not impressed with my experience simply getting a quote so didn't use them.
They didn't reply to my webform request at all. I sent a direct email and they said they had IT issues; that happens occasionally so that didn't bother me too much.
They provided me with a quote that was not correct so I asked them to check it.
They also didn't identify that the legalization of my documents required a translation until I pointed it out.
They quoted me a fee for the translation they said had to be done for Global Affairs Canada, which is not quite correct... it is the embassy that requires the translation (it does not need to authenticated by Global Affairs Canada) and the embassy is able to perform this translation service as part of their legalization process, charging half as much as they quoted.
All in all, I think they have a set process and procedure that they follow, which may work in most cases, but isn't necessarily the cheapest most efficient nor what the particular embassy recommends/requires so I would not recommend them.
I went with another company who gave me information/process which was the same as I had received directly from the embassy.

19 febbraio 2020
Non scritta su invito
Valutata 5 stelle su 5

Excellent Service

Excellent service, Fred is knowledgeable and helpful, assured me my documents are in reliable hands, promised a quick turnaround and kept that promise.

Thanks

23 settembre 2019
Non scritta su invito

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