The Divine Luxury Hub Recensioni 57

TrustScore 4.5 su 5

4,4

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Valutata 5 stelle su 5

I’ve literally just received them and I’m not gonna lie… they’re spot on. Ordered a pair of trainers from Divine Luxury Hub and the whole process was proper smooth from the start. Massively imp... Leggi di più

Valutata 1 stelle su 5

This Company is the worst clothing company I have ever used!!! I could not recommend them at all. I bought a Barbour Jacket from them and wanted to return it. The only person I could speak to, havi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Brilliant Customer Service From Start to Finish!!!!! I needed help to pick some lovely gifts for our Church Leaders. I contacted the company and spoke to Zik. He was very helpful and extremel... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Epic customer service! I've placed an order for my son just before Christmas, unfortunately one of the sweatshirts he wanted was out of stock. Zik went above and beyond to sort the issue. He offere... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di abbigliamento
  2. Negozio di abbigliamento uomo
  3. Negozio di abbigliamento streetwear
  4. Azienda di produzione t-shirt
  5. Negozio di t-shirt
  6. Negozio di abbigliamento donna

Scritti dall'azienda

The Divine Luxury Hub offer brand new luxury designer clothing from, t-shirts, shorts, matching sets, hoodies, jeans and casual footwear. Shop now


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

57 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

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Valutata 5 stelle su 5

I’ve literally just received them and I’m not gonna lie… they’re spot on.

I’ve literally just received them and I’m not gonna lie… they’re spot on.

Ordered a pair of trainers from Divine Luxury Hub and the whole process was proper smooth from the start. Massively impressed by the customer service, not that generic “yeah you’ll be fine” stuff. I was unsure about sizing, so I messaged them and they genuinely went over and above. They even measured the sole for me so I could compare it to a pair I already have. You don’t get that from many companies at all. Most places just tell you to “check the size guide” and leave you hanging.

Comms were quick, straight to the point, and I felt looked after the whole time. Delivery was sound, packaging was clean, and when I opened the box the trainers were exactly as described. Proper quality, perfect condition, no messing about.

Proper happy with Divine Luxury Hub. Great stuff and top service, I’ll 100% be ordering again.

20 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

This Company is the worst clothing…

This Company is the worst clothing company I have ever used!!! I could not recommend them at all. I bought a Barbour Jacket from them and wanted to return it. The only person I could speak to, having phoned on numerous occasions, was a gentleman on his mobile although he professed to have a huge premises with numerous staff. I returned the jacket, tracked by Royal Mail - they tried to deliver it twice and there was no one there to receive it on both occasions. In my dealings with the company I finally got a letter from their legal department! I believe the whole company is a scam and maybe being operated from a home address and definitely does not have an authentic ‘Legal Department’. Luckily for me I was able to get compensation from Royal Mail as in transferring the parcel to another unit after they were unable to deliver it to The Devine Luxury Hub, it was lost and as I had tracked the parcel I was able to get a refund from them. The order was made innAugust/ September last year and I have only just received compensation. In short I would not recommend using this company.

Regardless of the reply from the Devine Hub I do not recind any of my review. The reason the return was late was because the address given on their website did not have anyone there to accept a parcel. Also it was very strange that on numerous occasions I the phone number given fid not have anyone answering calls. I only got a response from a mobile phone from someone called James. He was the only person I ever spoke to and I’m sure it was James who most definitely responded to my review. A one man band!!!

20 settembre 2025
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Risposta di The Divine Luxury Hub

Hi June,

thank you for your updated review. We’re sorry to hear you remain dissatisfied, and we appreciate the opportunity to respond with a clear and factual record.

For transparency, our published Returns Policy provides a 14-day return window from the date of delivery, consistent with industry practice. On day 13, you contacted us requesting to return the item. Although the request was close to the end of the returns period, we confirmed in writing that we would honour the return provided the parcel was dispatched that same day, and we requested the Royal Mail tracking reference immediately so the return could be monitored and safeguarded in transit.

Regrettably, the parcel was dispatched several days later and the tracking reference was not provided within the timeframe requested. This removed the ability for us to proactively track, escalate, or intervene with the carrier at the earliest opportunity. Royal Mail subsequently confirmed the parcel was not delivered to our premises and was treated as lost in transit through their own process.

With regard to your comments about contact and returns receiving: The Divine Luxury Hub is a UK-registered limited company and customer enquiries are managed through our official support channels and internal processes. Where call volumes are high, calls may be returned rather than answered immediately, and a member of our customer support team may contact customers from a business mobile line in order to resolve issues efficiently. We have also strengthened our returns receiving process to reduce the risk of missed delivery attempts and to ensure parcels are accepted and logged promptly.

We acknowledge your frustration and we regret the inconvenience caused. We also note that the matter has now been concluded via the carrier’s compensation route. If you would like the matter reviewed again, please email support@divineluxuryhub.co.uk quoting DLH1150 so we can review the full correspondence and confirm any appropriate next steps.

The Divine Luxury Hub Team

Valutata 5 stelle su 5

I always have such a great experience…

I always have such a great experience with Divine Luxury, it is such a personal shopping experience. The high level of customer service makes for such a great shopping experience. Nothing is ever too much trouble for them. This is why I will continue to shop with them for all of my luxury goods.
The delivery is quick and the items come packaged very well. I only wish more company’s operated like yourselves

29 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

I am in love my with my Palm Angels…

I am in love my with my Palm Angels top, perfect size, it’s the exact fit that I was looking for ! Shout out to The Divine Luxury Hub.

17 febbraio 2025
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Risposta di The Divine Luxury Hub

Thank you for the amazing review.

We are really glad to hear that you love the item you've received, thank you for the continued support you've shown us and we hope you have a great day.

Kind Regards

The Divine Luxury Hub Team

Valutata 5 stelle su 5

I absolutely love The Divine Luxury…

I absolutely love The Divine Luxury Hub! The clothing is incredibly soft and high-quality, and the delivery was impressively fast. Every part of my experience was seamless, and their customer service was outstanding. I’ll definitely be shopping here again!

10 febbraio 2025
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Risposta di The Divine Luxury Hub

Hey Libby! Thank you so much for your amazing feedback. We're thrilled to hear that you're happy with your choice and our quality, delivery service. We really appreciate your recommendation and are so grateful for your support😊

Kind Regards

The Divine Luxury Hub Team

Valutata 4 stelle su 5

Top notch service and communication

The communication with Devine Luxury Hub was splendid, my purchase was delayed but nonetheless it was made know and made to be expedited. Overall, happy with the purchase as well as the support provided. Will definitely comeback for future dealings.

3 febbraio 2025
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Risposta di The Divine Luxury Hub

Thanks so much for your feedback. We'd recommend turning your notifications on to stay up to date with our latest drops 🙂

Kind Regards

The Divine Luxury Hub Team

Valutata 5 stelle su 5

Highly recommended

Highly recommended. Minor issues resolved and great service followed

10 gennaio 2025
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Risposta di The Divine Luxury Hub

Hey Jason,

Thank you for your feedback! We’re so glad to hear you’re happy with your order, and we appreciate your understanding about the delivery time.

Kind Regards

The Divine Luxury Hub Team

Valutata 5 stelle su 5

3rd purchase from Casablanca teedivine luxury this…

3rd purchase from divine luxury this company’s on 🔥 highly recommend
Great customer service team and my order is always delivered on time in outstanding condition. 10/10

11 gennaio 2025
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Risposta di The Divine Luxury Hub

Hey! Thanks so much for the awesome review! We're so happy to hear you had a great experience with our customer service and loved the quality of our clothes. We can't wait to have you back as a customer soon😊

Kind Regards

The Divine Luxury Hub Team

Valutata 5 stelle su 5

Highly Recommend

Ordered a Casablanca Shirt I couldn’t find anywhere else and found it cheaper than retail stores. Super easy and quick delivery, highly recommend.

4 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Some issues with delivery timing, but swiftly resolved efficiently by CEO reaching out, amazing.

Ordered on 18th December to arrive as a gift in time for Christmas (order DLH1128), and it's now 22nd and order hasn't dispatched yet.

Update: the CEO got in touch directly with some very decent options for resolution - on a Sunday evening - very impressed with dedication to customer service.

I've updated the rating to 5/5 based on how incredibly well Zik and his wonderful team have handled this. They turned an initially worrying experience into white-glove treatment that will have us coming back.

It’s encouraging to discover a business where they care about getting things right for the customer - they went far above and beyond what one could expect. If this keeps up, I wish them the well earned success they deserve.

22 dicembre 2024
Non scritta su invito
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Risposta di The Divine Luxury Hub

Hey Gaurav, thank you for your kind words! We always strive to go above and beyond for our customers, and your feedback means a lot to us will be sure to update Zik. If you ever need anything in the future, don't hesitate to reach out 🙂

Kind Regards

The Divine Luxury Hub Team

Valutata 5 stelle su 5

Quality item at a great price

Quality item at a great price and great customer service

13 novembre 2024
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Risposta di The Divine Luxury Hub

Hey Lyndon,

Thank you so much for the kind feedback!

If you need help with anything else, you know where we are.

Kind regards,

The Divine Luxury Hub Team

Valutata 5 stelle su 5

Amazing customer service from Zikh

Amazing customer service from Zikh. From start to finish and everything in between, he was absolutely marvellous to deal with. Will definitely be using again!

29 ottobre 2024
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Risposta di The Divine Luxury Hub

Hey Yameen,

Thanks for the review!

We can't wait to see what you pick up next.

Kind Regards

The Divine Luxury Hub Team

Valutata 5 stelle su 5

"Excellent experience with Divine…

"Excellent experience with Divine Luxury Hub! The quality is top-notch, and Zikh, the vendor, was incredibly helpful. Highly recommend for luxury and great service!"

25 ottobre 2024
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Risposta di The Divine Luxury Hub

Hello Hussain,

Thank you for the review. We're very proud to exceed your expectations. Achieving great quality clothing at affordable prices is one of our core aims for success. Please ensure to keep up-to-date with our latest releases. We hope you have a great day.

Kindest regards,

The Divine Luxury Hub Team.

Valutata 5 stelle su 5

Great company

“I had an amazing experience at Divine Luxury Hub thanks to Zik! The customer service was exceptional—Zik went above and beyond to make sure I found exactly what I was looking for. Friendly, attentive, and knowledgeable, Zik made the whole shopping experience truly enjoyable. Highly recommend Divine Luxury Hub and Zik’s wonderful service!”

25 ottobre 2024
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Risposta di The Divine Luxury Hub

Hey Caroline,

Thank you so much for the kind feedback!

We're thrilled you love your new pieces and can't wait to see what you pick up next.

Kind regards,

The Divine Luxury Hub Team

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