Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

I ordered from this company back in May. Its now gone into liquidation owing gyms and studios all over Aus over $400k in equipment. If you're still waiting on your gear I suggest you get in contact wi... Leggi di più

Valutata 1 stelle su 5

Promise the world, fail to deliver. When the first delivery was eventually made, the weight plates were different to what was ordered with no explanation or apology. Correct mass of weights, but... Leggi di più

Valutata 5 stelle su 5

I am exceptionally happy with my District Fitness sissy squat, the sturdy build, nice finish & great price. District Fitness offer great products and great customer service, they kept me up to dat... Leggi di più

Valutata 5 stelle su 5

I was so happy with the customer service that direct fitness provided. My bumper plates are such good quality and absolutely love them. My husband loves the new grips that we got. I would definitel... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

3,1

Nella media

TrustScore 3 su 5

37 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,1

Tutte le recensioni

(37)

0 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

It was really great service

It was really great service, had no issues at all keep up the great work guys

18 ottobre 2021
Logo di Closed

Risposta di Closed

Hey Daniel,

Thanks so much for the five-star rating legend!

We hope to serve you again soon!

Thanks,
Team District

Valutata 1 stelle su 5

They took for ever to get my item

They took for ever to get my item. They kept saying next week , next week. I needed the item for my gym. I told them to cancel my order twice. The second time I had to send a nasty email. They said they were going to cancel my item. Turns up 4 weeks after. They never refunded me.

27 settembre 2021
Logo di Closed

Risposta di Closed

Hey Bill,

Thanks for taking the time to leave us a review.

Unfortunately, as a small business, COVID-19 has had a major impact on us especially when it came to shipping products and receiving updates from suppliers. We are often limited by what information we receive from our suppliers and their third-party couriers.

We understand you have been in direct contact with our managing director, and your order has been fulfilled and delivered.

Please know we take all customer feedback seriously and am currently in the process of streamlining our customer service platform to provide everyone with frequent updates on their orders in future.

We hope we can assist you again with a better experience.

Thanks,
Team District

Valutata 5 stelle su 5

Easy to work with

Easy to work with. Clear communication and made amends when something didn't go well. all signs of a great company.

21 settembre 2021
Logo di Closed

Risposta di Closed

Hey Prestige-Fit,

Thanks so much for the five-star review!

We're only a small team at District Fitness, but customer service is our number one priority. We appreciate your patience with us and hope to serve you again in the future!

Thanks,
Team District

Valutata 5 stelle su 5

The District grip - 5 pack

Having had a few weeks to put these grips to good use, I can say that my back training has been taken to another level.
Using these grips, the pulling feels much more natural and you can actually feel your back muscles with each rep, I’ve even felt muscle soreness in new areas of my back.
Highly recommend this set!

20 settembre 2021
Logo di Closed

Risposta di Closed

Hey MB,

Thanks for the five-star review, legend!

We're stoked to hear you're reaping the benefits of using our equipment.
Keep up the training!

Thanks,
Team District

Valutata 5 stelle su 5

The pull down bars I received are…

The pull down bars I received are awesome very well made an a really good quality I'm super happy with them

20 settembre 2021
Logo di Closed

Risposta di Closed

Hey Chad,

Thanks so much for the five-star rating legend!
We're stoked to hear you're happy with your order.

At District Fitness, we aim to provide our customers with affordable prices without sacrificing quality.

We hope to serve you again soon!

Thanks,
Team District

Valutata 4 stelle su 5

Great product.

Great product.
Arrived well packed and in perfect condition.
Just a little better communication would have been great, otherwise, excellent people to deal with.

6 settembre 2021
Logo di Closed

Risposta di Closed

Hey Craig,

Thank you for taking the time to leave a review!

We're only a small team here at District Fitness, and times have been tough due to COVID-19 restrictions, however, we're glad to hear you received your order in perfect condition.

Please note your feedback has been passed onto management, as we're always trying to improve our customer experience.

Thanks,
Team District

Valutata 5 stelle su 5

The pack of 5 grips are awesome

The pack of 5 grips are awesome. As a regular trainer, these are a must have!

6 settembre 2021
Logo di Closed

Risposta di Closed

Hey Travis,

Thanks for the five-star review, legend!
Hope you're chasing the gains with your new equipment.

Thanks,
Team District

Valutata 5 stelle su 5

Amazing customer service and great quality

I was so happy with the customer service that direct fitness provided. My bumper plates are such good quality and absolutely love them.
My husband loves the new grips that we got.
I would definitely recommend purchasing from these guys and will definitely be looking at more in the future

6 settembre 2021
Logo di Closed

Risposta di Closed

Hey Kylie,

Thanks so much for the five-star review!

We're only a small team at District Fitness, but customer service is our number one priority. We hope we can serve you again in the future!

Thanks,
Team District

Valutata 2 stelle su 5

Pre order, Covid, Silence - not a great experience

Although I think the company offers a great product line, reasonable prices and some variety to the competition, I have to be honest, I have had a really bad experience and am unlikely to want to buy anything from here in the future.

I understand that many factors to my experience were not within Districtfitness's ability to control, Covid 19 has affected manufacturing, shipping, ports, transportation and staffing levels at stores, which is why I have been patient and not cancelled my order and asked for a refund.

My order was placed in May and still has not arrived and it is now September.

Despite the Covid delays the reasons why my experience has been poor is as follows:

1. Paying full price for the goods on pre order.
2. Absolutely no contact or status reports given unless I contacted first.
3. Given too many false promises

Having to chase up the status of my order after months of silence from the company was very frustrating.

Being told that it would arrive by a certain date, then having that date pass by, then having to make contact after even more silence.... again, very frustrating.

Having the date change by 2- 3 weeks after you were told it would be here months earlier...... you guessed it, VERY FRUSTRATING!

For the record, my product has been in the country for about 2 weeks now and I am no closer to getting it (as of a status check yesterday) than I was when I ordered it.

So to anyone who is thinking of doing a pre-order.... Just consider this, it could be MONTHS before you so much as even hear about your product, you won't be kept updated about it's status, and there will be no rush or compensation in any form to get the product to you or compensate you for the wait and frustration.

And that doesn't even factor in if there is any damage to the product or if it is different to what you ordered in anyway.

If we were in non Covid times, perhaps it would be different but as it stands currently, pretty disappointing experience over all.

1 settembre 2021
Logo di Closed

Risposta di Closed

Hey Stoo,

Thanks for taking the time to leave us a detailed review.

As you mentioned, unfortunately COVID-19 has been a major impact for us in regards to shipping delays and updates from suppliers.

We understand you have since spoken to our managing director and have discussed the status of your order.

Please know we take all customer feedback seriously and am currently in the process of streamlining our customer service platform to provide everyone with frequent updates on their orders.

We hope we can assist you again in the future with a better experience.

Thanks,
Team District

Valutata 1 stelle su 5

All around terrible service

Slow too reply too correspondances, could not meet already slow expected delivery times and have a hard to find refund policy which can not be easily navigated through their website

16 agosto 2021
Non scritta su invito
Logo di Closed

Risposta di Closed

Hey Michael,

Thanks for taking the time to leave us a review.

Please know we have passed your feedback onto management.

At District, we're always looking for ways to improve our service, and am currently in the process of streamlining our online customer service platform and updating our website.

We hope we can assist you again in the future with a better experience.

Thanks,
Team District

Valutata 5 stelle su 5

Excellent service in trying times with…

Excellent service in trying times with freight, updates on your order’s is excellent. Also very prompt on orders . Excellent business to deal with.

30 maggio 2021
Logo di Closed

Risposta di Closed

Hey Jason,

Thanks so much for the review legend!

We appreciate your kind words and hope to serve you again soon.

Stay safe & enjoy.

Team District

Valutata 5 stelle su 5

5 stars

Friendly guys and really professional. The service was great and the product is amazing.

12 aprile 2021
Logo di Closed

Risposta di Closed

Hey Alex,

Thanks so much for the five stars! It was our pleasure serving you.

Stay safe & enjoy.

Team District

Valutata 5 stelle su 5

Can't go wrong for quality and price

The guys at district fitness were quick to reply and the service just continued to get better. They were flexible with pick up times and disassembled the equipment to fit into my car, bubble wrapped and all.
You can't go wrong for price and quality of their products either!

21 febbraio 2021
Logo di Closed

Risposta di Closed

Hey Elise,

Thanks so much for the review! We appreciate your kind words.

It was our pleasure to serve you and we're stoked to hear you're happy with your purchases.

We hope to serve you again soon.

Team District

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più