Good luck getting a refund back if your tour is cancelled. The number provided doesn't connect and the email address seems unmanned because they are non-responsive.
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Molly is fantastic. Shes an Asset to your company. I ened up reciving deals that included flights , buffet breakfast daily, plus extras. For WAY LESS... after I paid through discovery qld... Leggi di più
G'day, I received a Discover QLD email 12/6/2022 for 4 nights Rolling Surf Resort Calo... Leggi di più
I had spent days scouring the internet for accomodation in the Gold Coast. So many options, so many mixed reviews and in the end we just could not choose! One call to Discover Queensland and my mind w... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Discover Queensland is the only online Queensland travel choice with its own live call center service. This means when you call us you instantly get your very own personal holiday professional dedicated to getting you away on your dream Queensland holiday experience. Our staff knows the beaches, bars, restaurants and resorts, hide-aways, and highlights of Queensland like the back of their hand. Their local knowledge is the difference between a good time and a great time, a good place and a great place, a good experience, and a memory-of-a-lifetime "Thank-you DQ" experience!
Informazioni di contatto
Suite 202, Level 2/89-91 Surf Parade, 4218, Broadbeach, Australia
- 1300 665 277
- info@discoverqueensland.com.au
- discoverqueensland.com.au
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
A bit disappointed that my original…
A bit disappointed that my original booking had to be changed as well as the extra costs associated with a different hotel.
How do these things happen in the first place.
Very helpful
Very helpful , polite and informative. Got our credit for us and made my family very happy . Thankyou
Great customer service!
Molly was very responsive, very efficient and friendly. After I booked, she noticed an error with my booking and was fast to rectify it.
Booking made easy!
Molly made booking the hotel for our family holiday easy and at a very competitive price, above and beyond service - thanks!
Very informative and helpful
Another family holiday booked via Discover Queensland
I have been a customer of Discover Queensland for 7 years now and always book my QLD trips through them. They are fantastic to deal with and I have complete faith that I am getting the best deal. My recent booking was with Tulane and she was brilliant in understanding the complexities of booking a family holiday when you have 3 boys with large age gaps. Her knowledge and experience helped guide me to one of the many options she provided to suit my needs. Thank you Discover Queensland
Provided very prompt and affordable options.
Started out as an enquiry and ended up booking holiday, can't ask for better than that.
Fantastic customer service
I had emailed them and within 15 mins someone was on the phone to me and also had a quote for what i wanted within the same period.
Tulane did an awesome job.
Tulane did an awesome job.
She was so friendly and went beyond her job to help me out.
You are very lucky to have her as an employee!
Initial Communication was really good and agent…
Communication was really good and agent I spoke to was very polite and courteous. However when I got booking confirmation some inclusions were not indicated on the confirmation which were meant to be. I paid for the more expensive package five night deal which outlined more inclusions but the confirmation email only detailed the inclusions from the three night package. I emailed and text the company/ agent on the same day I booked/ received confirmation to check the five night inclusions were definitely on my package and received no reply. That was over a week ago now.
Tulane was very friendly
Tulane was very friendly, helpful, and efficient when booking me in for a Staycation! :)
Your staff listening to the request
Your staff listening to the request, understanding the need and explanation of the offer
Amazing Customer Service
The lady who took my booking couldn't be more helpful. She was so lovely and I completely enjoyed the whole experience.
My call was answered almost straight…
My call was answered almost straight away, so no hanging on waiting for a long time.
The operator was very helpful & friendly. The whole process was very efficient and professional.
Took the deposit and disappear!
I have made the online enquire and the girl Molly helped me with booking, she took my credit details for deposit. After that she was disappear. As her promise she would amend the booking and the price for me as she quoted. Since then no one replied my email or phone call. It’s has been a week still not sorted out. I’m wonder it is a spam?
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