Direct Salon Furniture Recensioni 

63
•
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

I ordered a hood dryer on Wednesday and it arrived Thursday,amazing ,and I spoke to someone at the warehouse and he was so good ,will definitely buy from you again thankyou.

Valutata 5 stelle su 5

A great service yet again. Wouldn't go anywhere else. Chris Bennett is so helpful and my couch was delivered, installed and old one taken away by 2 really helpful guys. Delivered exactly when they sai... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

As a self employed massage therapist, investing in an electric massage couch was a huge investment for me and I cannot rate Direct Salon Furniture highly enough! Karen and Carl were super helpful. The... Leggi di più

Valutata 5 stelle su 5

Customer service & delivery effeciency was second to none. They messaged me on an update of my delivery request & did there best to get it to me on their honest predicted delivery time.

L'azienda ha risposto

Dettagli dell'azienda

Scritti dall'azienda

We supply beauty salons, barber shops and hairdressers along with schools, colleges, hotels, construction companies and architects throughout the UK, into Europe and also internationally. Our products are sourced from all the major manufacturers including REM, Takara Belmont, WBX, Crewe Orlando, Ayala, Mila and many more. Our range includes a huge selection of salon chairs, beauty chairs, wash points, salon reception desks, barber chairs for sale, spa furniture packages and much more.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

63 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,6

Tutte le recensioni

(63)

32 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Best service experience!

Amazing Service from Chris at DIR. When I looked to upgrade my salon was basins Chris made the whole process really easy and stress free. I was told by so many other suppliers that what I wanted to purchase would not arrive for 6 weeks and that it was not their side it was the manufacturers who could not deliver!

when I found DIR and spoke to Chris he took all the information, checked with REM and assured me the basins would be with me guaranteed within the time frame I was aiming for.

Everything arrived on time and Chris emailed me to check that delivery had been organised, received and I was happy. He even provided complimentary neck rests which was a really nice touch.

I have had my salon for 23 years and my first time experience with DIR is the best by far and I will only be trusting them with my salon requirements from now on.

Thank you Chris and all the team at DIR

4 settembre 2025
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Risposta di Direct Salon Furniture

Hi Umberto

Thank you for your 5* review! It was a pleasure sourcing your new REM wash points in time for your deadline.

Don't hesitate to get in touch in the future if you need anything

Kind regards

Chris
DIRECT SALON FURNITURE

Valutata 5 stelle su 5

Excellent customer service!

Excellent customer service!
Had an issue with damaged part, months after purchasing and they sorted promptly without hesitation!
Would highly recommend and will be my supplier of choice when needed!

1 luglio 2025
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Risposta di Direct Salon Furniture

Hi Jacqui

Thank you very much for your 5* review! We're glad you're happy with the after care service and that we could help ort the issue out.

Kind regards
Direct Salon Furniture

Valutata 5 stelle su 5

Great communication

Great communication, very friendly, helpful information regarding the equipment and competitive prices

8 luglio 2025
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Risposta di Direct Salon Furniture

Hi Isabella

Thank you for your 5* Review. We're glad you are happy with the service you received and we hope you love your new beauty equipment!

Kind Regards
Direct Salon Furniture

Valutata 5 stelle su 5

Great efficient service

Great efficient service

5 giugno 2025
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Risposta di Direct Salon Furniture

Hi Wendy

Thank you for your 5* review. We're glad you were happy with our service.

Kind regards
Direct Salon Furniture

Valutata 5 stelle su 5

Sara Couch

Chris was helpful from our first phone call .
He gave me all the information I needed to make a decision on a couch, even sending me pictures.
He kept me updated on the delivery.

14 maggio 2025
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Risposta di Direct Salon Furniture

Hi Louise

Thank you for your 5* review! We're glad you're happy with your new couch and the service provided.

Don't hesitate to get in touch if you need anything in the future

Kind regards
Chris
Direct Salon Furniture

Valutata 5 stelle su 5

Fantastic company

Fantastic company! On delivery DHL dented my trolley. I called and spoke to Chris who arranged to send me out a new trolley same day to be delivered the next day. I could not ask for better service. Will definitely be ordering again.

2 maggio 2025
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Risposta di Direct Salon Furniture

Hi Vikki

Thank you for your 5* review, we're glad you're happy with your trolley and the speed in which we resolved the initial issue.

Thanks
Chris
Direct Salon Furniture

Valutata 4 stelle su 5

UV Sterilizer

Recently ordered a UV steriliser for my dog grooming business. The product was good value, and delivery was quite quick considering it was a bank holiday.

23 aprile 2025
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Risposta di Direct Salon Furniture

Hi Sarah

Thank you for your review

Kind regards
Direct Salon Furniture

Valutata 5 stelle su 5

Would recommend

Easy to order. Fast delivery. Would use again .

4 marzo 2025
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Risposta di Direct Salon Furniture

Hi Zoe

Thank you for your 5* review and we're glad you were happy with the service

Kind regards
Direct Salon Furniture

Valutata 1 stelle su 5

The worst company

The worst company, beware from this company. I ordered neck cushion REM for my backwash, the neck cushion that I received it's not from REM, it unbranded, and I doesn't fit all. They keep 15% of the product cost and the price of delivery. Be ware the are scammers

27 novembre 2024
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Valutata 1 stelle su 5

Not 21st century return policy

Ordered two Spiral Hair Dryer Holders from this website, however upon receiving the items, I realised they are way too long and will not fit my dressing table, so decided to return them. Upon contacting Direct Salon Furniture, I was told they charge 15% restocking fee as per terms and conditions. This is not made clear at ordering stage and most probably hidden in some fine print, which is not ok. In a world where you can return anything except for underwear and earrings without any penalties, this is not ok on any level. Very disappointing service.

21 giugno 2024
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Risposta di Direct Salon Furniture

Hi Andrea, Our refund and return policy is available for everyone to see from the T&C's drop down menu on our website shown on every page. I can confirm we haven't charged a 15% restocking fee as we could see you had returned them well packaged and without using them. However, as it does state in our return policy, as with many other large name wholesalers, "postage on the original order will not be refunded" which is the deduction you have seen on your refund.

We're sorry you're disappointed, we would have been happy to assist with any enquiries regarding the suitability of the product before ordering.

Valutata 1 stelle su 5

Terrible customer service

Terrible customer service. once they received payment. No updates for my order, it feels like a total scam. Very unsettling doing business with this company. I do not recommend to anyone.
Bought something from them it's says 2 to 5 working days to recive and now its been 2 weeks nothing .disappointed

25 giugno 2024
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Risposta di Direct Salon Furniture

Hi Mardin.

We apologise for the delay, the stock from the supplier unfortunately was delayed in to them which resorted in a slightly longer delivery time. We're sorry you weren't kept informed as this is usually a high priority for us if we have unexpected delays, so we can only apologise for that. But your order was delivered just over 1 week not 2.

Thank you for your review which we will take on board to improve our future service.

Valutata 1 stelle su 5

Terrible customer service

Terrible customer service. Ignored messages and calls once they received payment. No updates for my order, it feels like a total scam. Very unsettling doing business with this company. I do not recommend to anyone.

8 maggio 2024
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Risposta di Direct Salon Furniture

Hi Jermaine

We can't find a record of you ordering from us at directsalonfurniture.co.uk. Was it ordered under your name?

Your name brings up an order from 2022 on our sister site Direct Hairdressing Scissors but not any more recent correspondence.

If we can help at all, call us on 01270 630 280 or email us on info@directsalonsupplies.co.uk

Valutata 5 stelle su 5

Would definitely recommend

As a self employed massage therapist, investing in an electric massage couch was a huge investment for me and I cannot rate Direct Salon Furniture highly enough! Karen and Carl were super helpful. The delivery company they work with were fantastic. The couch itself was so easy to get up and running and it’s of a really high quality. 5 stars - would very much recommend!

23 gennaio 2024
Non scritta su invito
Valutata 1 stelle su 5

Terrible customer service

Terrible customer service. Was ignored, fobbed off and was spoken to rudely. Surprised there still in business with a total lack of customer care. Was told I was getting the part I ordered (over 8 weeks of waiting) free of charge for being messed around then that was taken back away! Would not recommend.

3 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent service and a personal touch

Just over a year ago we brought the Beauty Spa Pipeless Pedicure station Chair Relaxion. We are a small Salon so any purchase of this type is a big commitment and it was taken with careful consideration of the reviews given for this supplier. A few weeks ago unfortunately the water discharge motor failed and we could no longer use the chair. We contacted DIR service and they immediately reacted and with a personal touch replaced the faulty motor. I can't thank them enough and really happy I found a company that is as good as their word. This is difficult to find these days and highly recommended

7 luglio 2023
Non scritta su invito

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