Direct Hockey Recensioni 

138
•
TrustScore 4 su 5

4,2

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Site is easy to navigate whilst also intuitive and helpful in terms of suggested additional items often bought together - grips when I was buying a new hockey stick for example. Highly competitive pri... Leggi di più

Valutata 5 stelle su 5

Very good website with wide range of products - standard delivery was quicker than I thought it was going to be too! Very happy daughter 😁

Valutata 1 stelle su 5

Awful service, extremely unhelpful. System autocorrected my address. Item posted to wrong country but no attempt to help resolve it. Rude response on email. Subsequent response states I put my addre... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I placed an order and used next day delivery. When the item arrived it was flawed. One quick phone call with a follow up email and photograph of the problem and a returns label was issued by Direct Ho... Leggi di più

Dettagli dell'azienda

  1. Veicoli e trasporti

Scritti dall'azienda

Hockey Equipment At Great Prices. Sticks, Shoes, Astros & More From Grays, TK, Adidas & More Leading Brands. Same Day Despatch Up To 3PM.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

138 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,2

Tutte le recensioni

(138)

39 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Can’t fault them

Can’t fault them. Ordered adidas hockey trainers. Great quality, size was a tad small and the exchange process was flawless and quick, and free postage too so didn’t have to pay postage twice. Would definitely recommend

25 ottobre 2024
Non scritta su invito
Valutata 2 stelle su 5

Arrived late Paid extra for quick delivery as needed…

Paid extra for quick delivery as needed in 3 days and it did not arrive by date given.

18 ottobre 2024
Non scritta su invito
Logo di Direct Hockey

Risposta di Direct Hockey

Hi Caroline,

Thank you for your feedback.

Have you contacted us directly so that we can look into this for you? Whilst any delays with your chosen courier are out of our control, we can always contact them to see what issues they may be having to help get your order to you as quickly as possible.

We can be contacted Monday-Friday 9:00am-5:30pm by telephone on 01740646961 or by email at enquiries@directsports-eshop.com.

Kind Regards,
Direct Sports

Valutata 5 stelle su 5

My order came very quickly and the…

My order came very quickly and the hockey boots didn’t fit my son just right so we arranged an exchange for a larger size which was easy to organise and also came quickly with no postage charge. Their website was easy to use and good service.

3 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

Hockey bag

I placed an order and used next day delivery. When the item arrived it was flawed. One quick phone call with a follow up email and photograph of the problem and a returns label was issued by Direct Hockey. After I provided proof the parcel had been posted a new bag was dispatched using next day delivery. Excellent customer service, would highly recommend.

17 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Very pleased

It was our first time ordering from this website and l was truly impressed by the wide variety of sports equipment and with plenty of sales.
My daughter loved the hockey and shin pads she chose..looks like excellence quality products.
Also items were in secure package and arrived in time.
Thank you.. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

20 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent product

Excellent product. My daughter absolutely loved the hockey astros, the comfiest shoes she’s ever had!
Good quality and prompt service.

14 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

I’ve bought several items from this…

I’ve bought several items from this company now. Every time they arrive right when they say they will, they are in great condition as you’d expect for new items. I cannot think of a single thing I’d improve about dealing with this company.

17 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Great experience thank you!

I was a bit worried coz some reviews don’t seem to like these guys but I love my bag!! I got a grays hockey bag amazing quality gorgeous bag. Do recommend.

1 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Awful service

We have had an awful experience, ordered two sizes of hockey shoes for our child to try, they did not accept our return for the size that did not fit and sent it back saying there was a stain on one of the shoes. We made our return in the original condition it was sent to us, unworn. When questioned, the customer service person was rude, abrupt and accused the shoe being marked by using the other (clean) shoe to take it off, furthermore she said the ecommerce manager would contact us when she can as she is busy! Interestingly, I can see another customer has had a similar experience. Avoid this company, it does seem suspicious returns aren’t given as the item is ‘dirty’ which makes me wonder if they are actually doing this themselves to avoid giving a refund? Stay clear if expecting a refund without hassle.

22 agosto 2024
Non scritta su invito
Logo di Direct Hockey

Risposta di Direct Hockey

Hello,

Thank you for your feedback.

We have a very diligent Returns Department and upon receipt all returns are thoroughly inspected to ensure the item is in saleable condition before a return is accepted into our system. Unfortunately, on this occasion, we have found cause to reject your item.

May I respectfully point out that not receiving the answer you were hoping for does not mean we have poor customer service. We were polite and courteous throughout the dealing of your enquiry.

We do apologies for any inconvenience caused but we are not unique in having a policy with these Terms and Conditions; the majority of online retailers do need to be able to resell returned items.

Kind Regards
Direct Sports

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