Direct Hockey Recensioni 

138
•
TrustScore 4 su 5

4,2

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Site is easy to navigate whilst also intuitive and helpful in terms of suggested additional items often bought together - grips when I was buying a new hockey stick for example. Highly competitive pri... Leggi di più

Valutata 5 stelle su 5

Very good website with wide range of products - standard delivery was quicker than I thought it was going to be too! Very happy daughter 😁

Valutata 1 stelle su 5

Awful service, extremely unhelpful. System autocorrected my address. Item posted to wrong country but no attempt to help resolve it. Rude response on email. Subsequent response states I put my addre... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I placed an order and used next day delivery. When the item arrived it was flawed. One quick phone call with a follow up email and photograph of the problem and a returns label was issued by Direct Ho... Leggi di più

Dettagli dell'azienda

  1. Veicoli e trasporti

Scritti dall'azienda

Hockey Equipment At Great Prices. Sticks, Shoes, Astros & More From Grays, TK, Adidas & More Leading Brands. Same Day Despatch Up To 3PM.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

138 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,2

Tutte le recensioni

(138)

39 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Very impressed

Very impressed with the first order so made a second order with DirectHockey. I like how I can choose the delivery carrier and what day to deliver. One was delivered early and the other on time as expected. Had to return 1 item and arranged to be collected from home. Refunded soon after so very happy. Will use again.

8 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

Really bad service

Really bad service. I wanted to return a pair of shoes 22 days after I bought them, I sent a request as it is a short return window and have heard nothing back. Note to self always check the return window, 21 days is too short.

13 ottobre 2025
Non scritta su invito
Logo di Direct Hockey

Risposta di Direct Hockey

Hi Mrs Sewell,

Thank you for your feedback.

While the standard return window is 14 days, our extended 21-day policy offers added flexibility and is quite generous by comparison.
Can you please advise how you contacted us as no email or telephone call goes unanswered and I can see nothing outstanding from you?

Kind Regards,
Direct Sports

Valutata 1 stelle su 5

Avoid at all costs

Attended local company which has always accomodated walk in's and told click and collect only.
I have then been accused of directing profanities towards a member of staff after being turned away, i never said a word to the memer of staff.
Disgusting after using them since they were a small company on the riverside unit and great customer service compared to what they are now.
Use other companies like one sports

30 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Am furious with this shoddy company

Am furious with this shoddy company. Ordered some hockey boots that never got delivered. They agreed to refund me but left me £10 short. Thee are plenty of better companies to use. Avoid

29 settembre 2025
Non scritta su invito
Logo di Direct Hockey

Risposta di Direct Hockey

Hello,

I can find no order in our system with your details. Can you please provide your order number so I can look into this for you?

Kind Regards,
Direct Sports

Valutata 1 stelle su 5

Unhelpful customer service

Ordered hockey shoes and paid for delivery on specific date. Shoes didn't arrive then. Company unhelpful when contacted and haven't replied to my last email

17 settembre 2025
Non scritta su invito
Logo di Direct Hockey

Risposta di Direct Hockey

Hi,

Thank you for your feedback.

I am sorry you have encountered an issue with your order. I cannot see any outstanding communication from you. Can you please send an email to enquiries@directsports-eshop.com and provide us with your order number so I can look into this for you?

Kind Regards,
Direct Sports

Valutata 5 stelle su 5

Good experience

Really good first experience with Direct Hockey. Good choice of products, great prices, fast delivery. Would buy from again

5 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Great hockey shoes!

Delivered on time and great astros, which look just as pictured. Being at sale price made them even better value. I have one very happy girl at the start of the hockey season!

1 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Really good site

This is the second time I’ve now used this site. The prices of items are very competitive; if not the cheapest around. The site is really easy to use and the efficiency of delivery is very good.
Will certainly use again.

30 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Great service!

I ordered some field hockey gloves for my showdown team, and (because the order was reasonably large) I paid the £5.99 or whatever it was for next day delivery.

The next day, when I arrived at work, the whole order was sitting there before mid day. Well worth the £6. The prices were about standard, which is to be expected of something which you can buy from multiple websites. What stood out to me though, was how easy the sight was to navigate. I'm completely blind, and so are the rest of the players in the showdown team (it being a blind sport) to one degree or another. That isn't always my experience with shopping websites, so great job!

21 agosto 2025
Non scritta su invito
Valutata 4 stelle su 5

Great service

Reasonable prices, timely delivery. Lovely trainers that are true to size.
4 star because return period starts from dispatch day which is unfair as it took a few days to receive the parcel. Like most companies it should start from the day the parcel is received.

28 agosto 2025
Non scritta su invito
Logo di Direct Hockey

Risposta di Direct Hockey

Hi Tina,

Thank you for your feedback.

We are pleased to hear you are happy with your recent purchase from us.

Direct Sports offers an extended 21-day return window—longer than the standard 14 days—which is why it begins from the date of dispatch. Many companies only allow 14 days from delivery, so our policy provides added flexibility.

We thank you for providing us with the opportunity to clarify this for you.

Kind Regards,
Direct Sports

Valutata 5 stelle su 5

Brilliant service

Brilliant service. Easy website to use, items arrived quickly. I ordered the wrong size gloves but the exchange process was so simple and the new gloves arrived a couple of days later. Extremely impressed.

21 agosto 2025
Non scritta su invito

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