Dinnerly AU Recensioni 

1341
TrustScore 3.5 su 5

3,5

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Scopri cosa dicono le persone

Valutata 3 stelle su 5

Joined Dinnerly through an Everyday Rewards promo in Nov22. Didn't get the 10,000 bonus points until 8 weeks after signing up, and multiple emails requesting them. I ended up sending their invoices to... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I love that Dinnerly takes the stress out of meal planning and grocery shopping. For a neurodivergent person like myself, I find it much easier than going to the grocery store to buy dinner ingredient... Leggi di più

Valutata 1 stelle su 5

Last week (25 Aug) two of three meals spoiled meat in the fridge within 3 days (second time in a month, last time got sick and vet bill $300 for one piece given to my doggy). No response for 1 we... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Need to be a greater variety of meals, too many are based around noodles or pasta. Previously ( before add ons etc) more options were available ( even cakes etc). Serving sizes for 2 people are ina... Leggi di più

Dettagli dell'azienda

  1. Cibo, bevande e tabacco

Scritti dall'azienda

Dinnerly is Australia's affordable meal kit. With 50+ fam-friendly recipes to choose from every week that are ready in 30 minutes or less, we've got your whole crew covered.


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

1K recensioni

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,5

Tutte le recensioni

(1341)

32 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Things that sets Dinnerly apart from…

Things that sets Dinnerly apart from the rest:
Portion size - I love the portion size of each meal, I have tried most of the other similar brands in the market but nothing beats Dinnerly.
Variety - the amount of selection they have on food is so good
Taste - my whole family loves everything on Dinnerly, it tastes so good
Convenience - So easy to cook in just under 30 minutes, I do not have to think about what to cook for dinner anymore, we all look forward to cooking dinner these days
This is the best money I have ever spent, I am saving heaps.

9 dicembre 2022
Non scritta su invito
Valutata 3 stelle su 5

Getting disappointed

There is a good variety of meals to choose from, packaging amd delivery are all good, however: i switched to Dinnerly from HelloFresh as they were cheaper and used a good quality chicken (Lilydale). Beef and especially beef (?) mince both companies use is a chewy substance of a poor quality so they were even. Hello Fresh used only salmon for fish at that time, but Dinnerly is mostly using cheap basa (which is grown in questionable SEA farms), but we are not fans of any farmed fish so that was not the issue. The issue is that Dinnerly downgraded from Lilydale chicken to a lower quality Steggles and raised the costs as well. Plus for extra money one can get the cheapest steak cut and tiny bit of Asian farmed barramundi for two. Thinking of switching elsewhere to be honest..

26 ottobre 2022
Non scritta su invito
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Risposta di Dinnerly AU

Hi Alla and thanks for your feedback. We're sorry to hear our service did not satisfy your expectations. We work hard to provide you with a high-quality product and we would love to use your comments for active improvements so please direct them to our customer communications team at hi@dinnerly.com.au, via live chat, phone call or Facebook chat. Thanks in advance!

Valutata 5 stelle su 5

I absolutely love dinnerly

I absolutely love dinnerly! It makes dinner time a breeze and the vast difference in choices each week makes it so I have a great variety in meals for dinner rather than the same boring thing each night. I'd highly recommend it to anyone in search for meal kits!!

28 ottobre 2022
Non scritta su invito
Valutata 3 stelle su 5

The recipes are becoming boring with…

The recipes are becoming boring with the same stuff over and over

26 ottobre 2022
Non scritta su invito
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Risposta di Dinnerly AU

Hello Vanessa, thank you so much for your contact. I'm so sorry to hear that our service did not live up to your expectations. We have great expectations for ourselves, thus it makes us quite sad to learn that in this case, those expectations were not reached. If you do not have done so, please reach out to us over the phone, via email, or chat function on our website and our customer care team will be glad to assist you with this. All the best!

Valutata 1 stelle su 5

Delivery Partners Let Them Down

I am actually a fan of Dinnerly's service. The meals are simple, tasty, and really affordable. But their delivery partners really dropped the ball in my experience, and I just cannot rely on them to deliver boxes when they say they will. My first two boxes in consecutive weeks had issues with delivery being delayed and not arriving until 24 hours after the intial delivery window. On both occasions I had to go to the supermarket to get something for dinner, as the box just hadn't turned up. I have cancelled my subscription on the back of this experience, which is a shame.

17 ottobre 2022
Non scritta su invito
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Risposta di Dinnerly AU

Hi Toni, thank you for your feedback. I'm very sorry to hear about the issues you experienced with your deliveries. We set a high standard for ourselves and are truly sorry to hear that standard was not met. If you need any assistance, please don't hesitate to contact our friendly customer care team. All our best.

Valutata 5 stelle su 5

A life-saver

Amazing range of recipes to choose from. Flexibility of it all is also amazing. Takes out all the guess-work around meal planning, especially if you work full-time and struggle to eat good healthy food because of it. Only tiny thing is that occasionally you need to grab another carrot or zucchini from the supermarket because the produce they’ve sent is a bit small. Very rare for me though.

3 ottobre 2022
Non scritta su invito
Valutata 5 stelle su 5

So worth it

Great value, good portion sizes and nice fresh food.
As a working parent this is a life saver. Everything I need is there, just pick a recipe and follow along to cook it. Everything is easy and fast as well. And delicious!

8 ottobre 2022
Non scritta su invito
Valutata 1 stelle su 5

Out of date raw chicken - avoid

The food has been good, but the customer service is non-existent. Our latest box was delivered 5 days late, with out of date raw chicken & warm raw fish. When we complained and asked for a refund we got no answer from the customer service department.

9 ottobre 2022
Non scritta su invito
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Risposta di Dinnerly AU

Hi Nikki. I’m sorry to hear that the service wasn't up to standards. Of course, this is not the experience we work tirelessly to provide, and we would love to use your feedback for active improvements. Please feel free to provide your comments to our customer care team at hi@dinnerly.com.au, chat, phone call, or Facebook chat. Thank you in advance.

Valutata 1 stelle su 5

No service, no food, terrible.

No money taken from my account and no food delivered. Have been left with no groceries for a week. Can't speak to a supervisor or anyone higher up. As a person with a disability this isn't acceptable. I will be cancelling my service with Dinnerly and going back to HelloFresh who are at least reliable.

Note: Dinnerly reply to all negative feedback and advise to contact customer service. I’ve already done that and they are unable to assist. Even have admitted it’s dinnerlys error but still can’t deliver my food for another week. Stop replying and telling people to contact customer service because you know full well they can do nothing to help in these circumstances, it misleads people into thinking you take customer service seriously.

26 settembre 2022
Non scritta su invito
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Risposta di Dinnerly AU

Hi Finley, thank you for your feedback. I'm terribly sorry for your experience with our service, and that you did not receive a delivery. Please reach out to our customer support team with the email address associated with your account at hi@dinnerly.com.au. They will ensure to assist you in resolving this as best as possible. Kind regards.

Valutata 5 stelle su 5

I decided to start using Dinnerly because if I didn't have something delivered, I wouldn't eat enough protein. Problem solved! start using Dinnerly…

I decided to start using Dinnerly because if I didn't have something delivered, I wouldn't eat enough protein. Problem solved!
I am thoroughly impressed with Dinnerly.
The choice of menu items and the quality of ingredients is excellent. Also, the cost is very reasonable with offers for discounts always available.
Highly recommend.

19 settembre 2022
Non scritta su invito
Valutata 3 stelle su 5

Damaged goods

I have been a Dinnerly customer for a long time and found them to be good value and enjoyed the variety and quality of ingredients. Unfortunately my latest Box arrived today opened and some of the good were affected. The spaghetti package was open and two of the vegetables were damaged. I am sure this is a one off but I find it helpful to draw these things to your attention. Please look into this in case it may re occur.

18 settembre 2022
Non scritta su invito
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Risposta di Dinnerly AU

Hello Lynda, thank you so much for your contact. we're sorry to learn that you've had a less-than-positive experience in your most recent delivery and we would like to help! We have great expectations for ourselves, thus it makes us quite sad to learn that in this case, those expectations were not fulfilled. If you do not have done so, please reach out to us over the phone, via email, or chat function on our website and our customer care team will be glad to assist you with this. All the best!

Valutata 2 stelle su 5

Dropped off Delivery Quality

Originally the service went really well, the recipes were great and the deliveries followed the instructions. I'm in an apartment so the delivery needs to be in a non-conspicuous place overnight. Since a few months ago the deliveries are just dropped at the front door contrary to the instructions, and so are regularly stolen. At times the delivery people have called or buzzed the intercom at 2 or 3am, which is also not good. The alternative would be to get a day delivery and either sit at home or have the delivery potentially sit around all day. Unfortunately, I may need to leave the service if they can't get the delivery right.

9 settembre 2022
Non scritta su invito
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Risposta di Dinnerly AU

Hi James, thank you for your feedback. I'm very sorry to hear about the issues you experienced with your deliveries. We set a high standard for ourselves and are truly sorry to hear that standard was not met. If you need any assistance, please don't hesitate to contact our friendly customer care team so they can help find a solution to the delivery issues. All our best.

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