Banner for Dining Solutions Direct

Dining Solutions Direct Recensioni 273

TrustScore 4.5 su 5

4,6

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

If you are looking for “Supermarket” grade then go elsewhere. This food is premium quality and worth every penny. Our local rep David is always great for inspiration on what to try next. Excellent ser... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent produce from Dining Solutions Direct. I have been buying my mixed meat box for several years now. Highly recommend the Coquilles St Jacque too. Andy (my rep 1513) pops round every 3 mont... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

As a single pensioner, five boxes of fish products has completely filled my freezer and provided me with many weeks’ worth of good food at reasonable prices.

L'azienda ha risposto

Valutata 5 stelle su 5

Cagdas visited our house today and talked / showed us through all the different products on offer. He was very polite, very professional and knowledgeable about everything. Very impressed and we’re lo... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di prodotti alimentari
  2. Negozio di surgelati
  3. Servizio di ordini alimentari online

Scritti dall'azienda

Welcome to Dining Solutions Direct. Dining Solutions Direct (DSD Food Group) is a UK food delivery business headquartered in Wellington, Somerset, specialising in high-quality frozen food, sold with personal service direct to customers’ doors. We have built our reputation around friendly, knowledgeable service, consistent product quality, and making it easier for busy households to keep their freezer stocked with great-tasting food. We operate as a UK limited company and work through a growing network of local distributors who serve customers in person, building long-term relationships rather than relying on one-off online transactions. That personal approach is a big part of what makes DSD different. Many of our customers have been with us for years and value being able to deal with someone who knows their preferences and can recommend products that suit their household. Our range includes a broad selection of frozen fish, seafood, chicken, meat products, ready-to-cook meals and family freezer favourites, with popular lines often including products such as prawns, sea bass, chicken kievs, salmon and other easy midweek meal options. Customers regularly tell us they value the quality, convenience and reliability of our service, especially when life is busy, and they want good food available at home without the hassle of shopping around. What sets us apart is the combination of doorstep convenience and personal service. We are not just a faceless online retailer or supermarket freezer aisle. Our team takes time to explain the products, recommend suitable options, and help customers choose food that works for their family, freezer space and routine. We focus on quality products, repeat service and building trust over time. If you need support, product advice or help with an order, customers can contact DSD directly through our normal business contact channels. We aim to provide responsive, helpful service both at the point of sale and afterwards. At DSD, we believe good food and good service still matter. Our goal is simple: to deliver quality frozen food with a personal touch.

Scritti dall'azienda

Dining Solutions Direct delivers restaurant-quality meat and fish straight to your door, at prices that make sense. We specialise in premium frozen produce, personally delivered by dedicated local distributors who get to know you and your preferences. No subscriptions, no gimmicks, just consistently great food, reliable service, and customers who order again and again because it’s worth it.

Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

273 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(273)

254 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Good products and free-range too

We’ve been buying DSD’s products from Andy (1524) for many years and they’ve always been very good. I’m especially happy that the chicken breasts and turkey are free-range.

28 marzo 2026
Non scritta su invito
Logo di Dining Solutions Direct

Risposta di Dining Solutions Direct

Thank you, Bill, for your kind review and for your continued support over the years.

We’re delighted to hear that you’ve been so pleased with the quality of our products and the service Andy (1524) has provided. It’s also wonderful to know that the free-range chicken breasts and turkey are a real positive for you.

We really do appreciate your loyalty and look forward to serving you for many more years to come.

Valutata 5 stelle su 5

Friendly

Friendly , helpful, and explained about the products .
A good selection of meat and fish products

24 marzo 2026
Non scritta su invito
Logo di Dining Solutions Direct

Risposta di Dining Solutions Direct

Thank you, Jacqueline, for your lovely review.

We’re so pleased to hear that you found our representative friendly and helpful, and that the products were clearly explained to you. It is also great to know you were pleased with the selection of meat and fish available.

We really appreciate your support and look forward to serving you again soon.

Valutata 5 stelle su 5

A Culinary Find

We are so pleased to have met our local salesman.
This is the first time buying the products so we decided to sample a box of lobster tails and a box of steaks. Everything is packaged beautifully. We have tried the steaks and they are wonderful; surpassing anything from a supermarket. We look forward to our next visit so we can try some of the other items.

21 marzo 2026
Non scritta su invito
Logo di Dining Solutions Direct

Risposta di Dining Solutions Direct

Thank you so much for your lovely review.

We’re delighted to hear you were so pleased to meet your local representative and that your first experience with us has been such a positive one. It’s great to know the lobster tails and steaks made a strong first impression, and we’re especially pleased that you found the steaks to be of such a high standard.

We take real pride in the quality and presentation of our products, so your comments mean a great deal. We look forward to seeing you again on the next visit and helping you discover even more of the range.

Valutata 3 stelle su 5

Your representative was very good

Your representative was very good, personable, not pushy however the box containing my fish looked as if it had been the demonstration box. I am hoping that the contents had not been defrosted several times over many weeks!!!

19 marzo 2026
Non scritta su invito
Logo di Dining Solutions Direct

Risposta di Dining Solutions Direct

Thank you for your feedback, we really appreciate you taking the time to share it.

I’m pleased to hear our representative made a good impression and approached things in the right way, that’s exactly how we train our team to operate.

I completely understand your concern regarding the box appearance, and I want to reassure you that all of our products are kept frozen to strict standards and are never defrosted and refrozen. What you received will have been from our working stock, not a demonstration product, even if the outer packaging didn’t look its best.

That said, presentation does matter, and I’ll make sure this is fed back to the team so we can improve that side of things moving forward.

If you have any concerns at all once you’ve tried the products, please don’t hesitate to get in touch, we’ll always look to put things right.

Valutata 4 stelle su 5

Good quality food

We have used Dining Solutions before and are always pleased with the quality of the food. Additionally, the young man showing the boxes to us was very pleasant.

17 marzo 2026
Non scritta su invito
Logo di Dining Solutions Direct

Risposta di Dining Solutions Direct

Hi Hazel,

Thank you so much for your kind words and for choosing Dining Solutions Direct again, it really means a lot to us.

We’re delighted to hear you’re consistently pleased with the quality of the food, and I’ll be sure to pass your comments on to the young man who visited you. It’s great to know he made such a positive impression.

We really appreciate your continued support and look forward to seeing you again soon.

Valutata 4 stelle su 5

great delivery guy

great delivery guy, made good impression. will order again next time your in the area if i have the space in my freezer.

14 marzo 2026
Non scritta su invito
Logo di Dining Solutions Direct

Risposta di Dining Solutions Direct

Thanks very much for the lovely feedback. We’re really pleased to hear he made such a good impression. We’d be delighted to see you again next time we’re in the area, freezer space permitting.

Valutata 5 stelle su 5

Fish & More

sales rep very knowledgeable , everything well presented

12 marzo 2026
Non scritta su invito
Logo di Dining Solutions Direct

Risposta di Dining Solutions Direct

Thank you for your kind feedback. We’re delighted to hear that your sales rep was very knowledgeable and that everything was well presented. We really appreciate your support and hope you enjoy your Fish & More products.

Valutata 5 stelle su 5

Marius is a joy

Marius is a joy! He is always upbeat and full of new food products for us to experience. The food is great quality and the choice is broad. I would recommend everyone to give it a try!

13 marzo 2026
Non scritta su invito
Logo di Dining Solutions Direct

Risposta di Dining Solutions Direct

Thank you for your wonderful feedback. We’re so pleased to hear that Marius is always upbeat and brings such great new products for you to try. It’s lovely to know you’re enjoying the quality and wide choice of the food. We really appreciate your recommendation and support.

Valutata 4 stelle su 5

I do not usually buy anything at the…

I do not usually buy anything at the front door, however I was assured when I saw, the choice and quality of your food, I did choice two items, which I know I will enjoy. Being a fish person. It's nice to see this kind of service coming around.

11 marzo 2026
Non scritta su invito
Logo di Dining Solutions Direct

Risposta di Dining Solutions Direct

Thanks for giving us a try, especially as you don’t usually buy at the door. I’m really pleased you liked the look and quality of the food. As a fellow fish fan, I think you’ll enjoy the choices you picked. It’s great to hear that the service was appreciated as well. If there’s ever anything you’d like to try in the future, just let us know and we’ll be happy to help.

Thanks again for your support.

Valutata 5 stelle su 5

He's very friendly and the food he…

He's very friendly and the food he brings is amazing. His chicken Kievs are a real family hit and invaluable for when time is short between the family getting in from school and having to go out again for evening activities. The prawns are also amazing and great in stir frys, so health and tasty.

11 marzo 2026
Non scritta su invito
Logo di Dining Solutions Direct

Risposta di Dining Solutions Direct

Another household saved by chicken kievs and prawns. Civilization hanging on by garlic butter and quick dinners between school runs. Here’s a tidy reply you can send without it sounding like a freezer catalogue.

Thank you for the lovely feedback. I’m really pleased to hear the chicken kievs have become such a hit with the family, they’re definitely one of our favourites too. It’s great that they help make those busy evenings a bit easier. The prawns are a great choice as well, perfect for quick stir-fries and a healthy, tasty meal.

Thanks again for your support, it’s very much appreciated.

Valutata 5 stelle su 5

Andy 1542 is just fantastic*

Andy 1542 is just fantastic, he is more than a salesman, he is a friend* We have been eating great fish thanks to him for more than 14 years… I have to say that, since he moved to Dining Solutions Direct the quality has been excellent! From the sea bass to prawns, chicken and our latest discovery, thanks to Andy’s advice, squid, which I just baked for 20/25 mins and the result was better than a restaurant. Thanks Andy 1542! and DSD keep it up! Rebecca&Yasha

11 marzo 2026
Non scritta su invito
Logo di Dining Solutions Direct

Risposta di Dining Solutions Direct

Thank you so much Rebecca & Yasha for such a lovely review. Andy will be absolutely delighted to read this. It’s wonderful to hear that you’ve been enjoying the food for so many years and that Andy has become more than just the person delivering it.

We’re really pleased you’re enjoying the quality of the products, especially the sea bass, prawns and chicken, and it’s great to hear the squid was such a success. Andy does love recommending new things to try and it sounds like that one paid off perfectly.

Thank you again for your continued support over the past 14 years. It truly means a lot to all of us at Dining Solutions Direct.

Valutata 5 stelle su 5

The salesman "charlie" was brilliant

The salesman "charlie" was brilliant, honest, informative and very polite and friendly.
Although the products are a little on the pricey side, the quality is exceptional.

9 marzo 2026
Non scritta su invito
Logo di Dining Solutions Direct

Risposta di Dining Solutions Direct

Thanks very much for the kind feedback. Charlie will be really pleased to hear this — he takes great pride in looking after his customers and making sure people understand exactly what they’re buying.

We really appreciate you recognising the quality of the products. We focus on sourcing the best we can, so it’s great to know you’re enjoying them.

Thanks again for your support.

Valutata 4 stelle su 5

Food quality is always 100%

Food quality is always 100%
Delivered to the door which fits in with busy lifestyle is a plus.
Engaging staff, helpful and always open to feedback.
One thing to consider is the bulk buying, if you decided to be adventurous and it turns out not to be your thing can leave you with excess food. Tom, might be worth doing a "pick and mix" box to help with smoothing this issue. I want to try it all, the products are great but reluctant at times incase Iget caught short.
Other than this It is all possitive , thanks.

10 marzo 2026
Non scritta su invito
Logo di Dining Solutions Direct

Risposta di Dining Solutions Direct

Thanks very much for the thoughtful feedback, we really appreciate it.

We’re glad the home delivery and quality of the food work well with your busy lifestyle, and it’s great to hear the team have been helpful and open to feedback.

Your point about bulk buying is a really good one. Trying something new can feel like a bit of a commitment when the packs are larger, so the idea of a “pick and mix” style box is a great suggestion. I’ll make sure Tom and the team hear that.

Thanks again for your support and for taking the time to share your experience — we’re really pleased you’re enjoying the products.

Valutata 5 stelle su 5

Good quality food with helpful lady 893.

3 marzo 2026
Non scritta su invito
Logo di Dining Solutions Direct

Risposta di Dining Solutions Direct

Thank you for your kind review.

We're really pleased to hear you enjoyed the quality of the food and found Tracy (893) helpful. She takes great pride in looking after her customers and sharing her knowledge of the products.

We truly appreciate your support and hope you continue to enjoy the food.

Valutata 5 stelle su 5

Good quality food

Nice friendly staff didn't push us into buying anything,we brought some chicken in garlic and herbs which was very tasty
It would be good if you had smaller portion packs as i don't have a huge freezer, or a taster pack of assorted meat or fish

4 marzo 2026
Non scritta su invito
Logo di Dining Solutions Direct

Risposta di Dining Solutions Direct

Hi,

Thank you for your kind review. We're really pleased to hear you enjoyed the quality of the food and found our team friendly and relaxed when visiting. It’s great to know the chicken in garlic and herbs went down well too.

We also appreciate your suggestion about smaller portion packs or a mixed taster selection. Feedback like this is really helpful and we’ll certainly take it on board as we continue developing our range.

Thanks again for taking the time to share your thoughts.

Valutata 5 stelle su 5

Marius (5012) Passion for food

Marius (5012) is always friendly and cheerful. He has a passion for his food and will gladly recommend the most delicious ideas, so you’ll truly enjoy every meal.

6 marzo 2026
Non scritta su invito
Logo di Dining Solutions Direct

Risposta di Dining Solutions Direct

Hi Martin,

Thank you for the lovely feedback. We're really pleased to hear how friendly and enthusiastic Marius has been when visiting you. He genuinely cares about the products he brings and takes pride in recommending meals customers will really enjoy.

It’s great to know his passion for the food comes across and helps make every visit a positive experience.

Thanks again for taking the time to share your review.

Valutata 5 stelle su 5

A customer friendly home service

Marius was very knowledgeable and I look forward to trying the fish we have bought

5 marzo 2026
Non scritta su invito
Logo di Dining Solutions Direct

Risposta di Dining Solutions Direct

Thanks for the lovely feedback, Karen. We’re really pleased to hear Marius looked after you and shared his knowledge. The fish is a favourite with many of our customers, so we hope you enjoy it just as much. Thanks again for taking the time to leave a review.

Valutata 4 stelle su 5

Lovely salesmen

Lovely salesmen, worked hard to get a sale from someone who doesn’t normally buy at the door. Quality of the food sells itself. Mixed boxes suitable for 2 people would win the extra star, I don’t have lots of freezer space

5 marzo 2026
Non scritta su invito
Logo di Dining Solutions Direct

Risposta di Dining Solutions Direct

Thanks for the kind words. Our reps do work incredibly hard, so it’s great to hear that came across. Even better that the food lived up to expectations.

That’s a really helpful suggestion about mixed boxes for two with smaller freezer space. We’re always looking at ways to make things more convenient for customers, so feedback like this is genuinely useful.

Enjoy the food and we hope to see you again soon.

Valutata 5 stelle su 5

Review Tom728

We’ve been using Tom from DSD for a while now and he’s great, as is the food he brings us. Very knowledgeable about the food and always on time.

30 gennaio 2026
Non scritta su invito
Logo di Dining Solutions Direct

Risposta di Dining Solutions Direct

Thank you for the lovely feedback. We’re really pleased to hear you’ve been enjoying both the food and the service from Tom. He takes a lot of pride in looking after his customers and knowing the products inside out, so it’s great to see that recognised. We truly appreciate your continued support and look forward to serving you again soon

Valutata 5 stelle su 5

Our local rep Tom (Tom 728) is great.

Our local rep Tom (Tom 728) is great. Always responsive, comes when we need him which as we have very busy lives means that we have to be very specific about timings. He is always friendly and our Chef (Neil) absolutely loves the quality of the products.
Sometimes availability of specific products is patchy, we understand that this can be difficult but maybe on the website the company could note when products are not available, for example we have waited several months to get Chicken Supremes.
Tom however always tries to make sure we get what we need, we have a large freezer with a wide range of Dining Solutions Direct foods. One other small gripe, more catering for dairy allergies would be good. Fortunately, having our own Chef minimises this but there are some products we would live to try but cannot due to dairy content.

16 febbraio 2026
Non scritta su invito
Logo di Dining Solutions Direct

Risposta di Dining Solutions Direct

Thank you for your detailed and thoughtful review.
We’re so pleased Tom is able to work around your busy schedule and provide the service you need, and it’s fantastic to hear Neil enjoys the quality of the products.
We appreciate your feedback on product availability and dairy-free options — this is very helpful and will be shared with the team. Thank you again for your continued support; it really means a great deal to us.

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più