I ordered a vegan box for my son's 16th birthday (we are all vegetarian) and received the Family go to box which contains char siu buns, chicken skewers, pork dumplings, chicken gyozas. I emailed the... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
I ordered a vegan box for my son's 16th birthday (we are all vegetarian) and received the Family go to box which contains char siu buns, chicken skewers, pork dumplings, chicken gyozas. I emailed the... Leggi di più
L'azienda ha risposto
Absolutely fantastic! This little box of magic brought the taste of Hong Kong to my kitchen in the Highlands! Excellent communication regarding my delivery which, as we live nearly 1,000 km away... Leggi di più
Loved the ease of the website, clear communication re delivery and our box arrived early ahead of our family meal! Such a well thought out experience that was a fabulous mid week treat. We particularl... Leggi di più
DingDong provide superb quality at a reasonable price. We’ve ordered numerous times for ourselves and also sent these dim sum as gifts for people. The selection is great and quantity perfectly judged.... Leggi di più
Ding Dong Dim Sum delivers a prepared, ready to cook dim sum meal to your door, along with a biodegradable steamer, taking all the hard work out but leaving all the fun in.
26 chase road, nw106qn, London, Regno Unito
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
DingDong provide superb quality at a reasonable price. We’ve ordered numerous times for ourselves and also sent these dim sum as gifts for people. The selection is great and quantity perfectly judged. The introduction of bags of individual dim sum have added a delicious, convenient variety to our meal planning, and the daily dumplings are great when the plan goes out the window!!
Everything you need in one delivery. There's always enough of the dipping sauces and sides which is generally where other companies overcharge. We add our own fried rice to ours so it lasts for more meals which are still substantial.
I love the Dim Sum from here. It's always fresh, always tasty and far superior to anything we can buy in a regulad supermarket. We have monthly Dim Sum nights now and just go to town on all the different types. The soup dumplings and pork and chocs varieties are elite.
The customer service is excellent, but only matches the quality of their food!
We've been ordering for a while as a treat (as it's quite expensive) and can't stop. We've even been a bought a bamboo steamer! We truly look forward to our dim sum nights
Have had these a couple of times now and can’t get over how extremely tasty each of the dumplings are!
Our favourite is the ‘surf & turf’ - absolutely delicious
Super tasty, I always get what I ordered on the day I need, and the fact they are frozen with clear instructions on every pack means I can use them when I want in whatever quantity I want. The black prawn ones are especially good
I’ve been ordering for almost five years now. Love it so much for having friends over and sometimes just for my partner and I to make a weekend meal a bit more exciting. I’ve enjoyed pretty much every box they offer and I like that they change them up/ add new boxes fairly often. Also enjoy the fun and funny emails they send out:) Will keep ordering as long as they are around!
We often order from Ding Dim Sum for special occasions, it makes for a lovely evening in where we cook the dumplings and enjoy them together for a quiet date night or celebration. The dumplings taste really nice, easy to cook and the instructions are easy to read a follow. I would advise ordering the dips too they are delicious! Definitely worth ordering
Delicious dim sum and excellent delivery, always arrives fresh. Such a nice treat!
We use them all the time when we want a special interactive evening with friends. So yummy and easy and always a talking point.
We've had numerous orders, from their just dumplings bags to boxes and individual dim sum. We have our own steamer but we ordered a box for a family staycation and the disposable one worked a treat. Our favourites are the siu mai selection and the soup dumplings. The custard buns are delicious and we also love the prawn gyozas. Would definitely recommend and on the rare occasion we've had an issue with delivery (once in the many times we've ordered) they sorted it out straight away with no questions. Really brilliant service.
We’ve had quite a few boxes now from these guys. It makes our date nights a little bit more special once’s the kids have gone to bed and we can make an easy buy delicious meal to have together! I love how easy to make these area, only taking a short time to make and minimal pot washing too! We love the boxes, and the dumplings are always such a treat.
Arrived defrosted...contacted the support team and got a long email that seemed to be very dismissive of this. Did not get the steamer either despite asking for one. Great marketing...poor delivery. These are just frozen products you could buy from for half the price, repackaged and well branded.
'We do hope that you didn’t assume the dim sum was defrosted because the dry ice packs were empty as this is what we would expect and it would be such a shame! The rip in the bag would not cause the dry ice to sublimate quicker as the plastic bag is only for ease of using the dry ice rather than to keep it cool.
I’m afraid we cannot replace or refund any order delivered in time and as expected without any photo evidence of damage to the food itself. And especially if it was thrown away without checking.' a lovely response and very patronising....we do hope you didn't assume - eye roll

Risposta di Ding Dong Dim Sum
I placed an order to be delivered on a specific day as a treat for my mum who I was visiting that evening. Unfortunately there was an 'unexpected error' with DPD, and it wasn't delivered until the following day by which point I had already left. This was the second time I had ordered and the second time DPD failed to deliver on the specified day. I raised this with the company and was met with a brick wall. I was first of all advised that on the ordering pages, it makes it clear on the delivery date page that they cannot guarantee delivery on the specified day, which I responded to and pointed out that it does not - in fact it says the opposite - it states delivery will be made on your chosen day. The response I got ignored this and simply referred me to the small print in their shipping policy, and I was not offered any kind of resolution. I spent over £60 on this order for it not be enjoyed as intended - my mum doesn't have that kind of space in the freezer and so it was a waste. I am very disappointed not only in the delivery service but also in the customer service I received.
We really enjoyed this, we were a bit confused to start with as the instructions aren't that great, but once we read them a few times and worked out all the timings it was easy peasy. The flavours and variety are both great and we enjoyed all of the dipping sauces. We had the edamame beans in with the slaw and it was well nice. I think the price range is dead on for the amount of food you get and I now want to buy myself a bamboo Steamer as I'll deffo be ordering more. I will try the dessert next time also. Our fave were the gyozas because they get fried after and have a nice crunch to them. So many flavours that all work very well together!
What a unique and novel meal plenty of food for 2 person and love the fact they cook from frozen very tasty dips were excellent and again plenty of them will definitely order again
The dim sum on their site looked so fab, but the box they delivered was drab. The instructions were wrong, and the sides never came along— It felt like a disappointing grab.
My "free" side was not sent, however their T&Cs contain a really nice get-out-of-jail-free-card: "We reserve the right to change this gift without prior notice. Such gifts are not guaranteed to be delivered with your purchase, and cannot be redeemed for cash or store credit. In such case that a gift is not sent with an order, the request for a refund will not be valid."
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.