Ding Dong Dim Sum Recensioni 

171
•
TrustScore 4.5 su 5

4,4

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Valutata 1 stelle su 5

I ordered a vegan box for my son's 16th birthday (we are all vegetarian) and received the Family go to box which contains char siu buns, chicken skewers, pork dumplings, chicken gyozas. I emailed the... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Absolutely fantastic! This little box of magic brought the taste of Hong Kong to my kitchen in the Highlands! Excellent communication regarding my delivery which, as we live nearly 1,000 km away... Leggi di più

Valutata 5 stelle su 5

Loved the ease of the website, clear communication re delivery and our box arrived early ahead of our family meal! Such a well thought out experience that was a fabulous mid week treat. We particularl... Leggi di più

Valutata 5 stelle su 5

DingDong provide superb quality at a reasonable price. We’ve ordered numerous times for ourselves and also sent these dim sum as gifts for people. The selection is great and quantity perfectly judged.... Leggi di più

Dettagli dell'azienda

  1. Fornitore di prodotti alimentari

Scritti dall'azienda

Ding Dong Dim Sum delivers a prepared, ready to cook dim sum meal to your door, along with a biodegradable steamer, taking all the hard work out but leaving all the fun in.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

171 recensioni

5 stelle
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Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(171)

11 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

DingDong provide superb quality at a…

DingDong provide superb quality at a reasonable price. We’ve ordered numerous times for ourselves and also sent these dim sum as gifts for people. The selection is great and quantity perfectly judged. The introduction of bags of individual dim sum have added a delicious, convenient variety to our meal planning, and the daily dumplings are great when the plan goes out the window!!

19 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

I love the Dim Sum from here

I love the Dim Sum from here. It's always fresh, always tasty and far superior to anything we can buy in a regulad supermarket. We have monthly Dim Sum nights now and just go to town on all the different types. The soup dumplings and pork and chocs varieties are elite.

14 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Our favourite treat

The customer service is excellent, but only matches the quality of their food!
We've been ordering for a while as a treat (as it's quite expensive) and can't stop. We've even been a bought a bamboo steamer! We truly look forward to our dim sum nights

17 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Delicious

Have had these a couple of times now and can’t get over how extremely tasty each of the dumplings are!
Our favourite is the ‘surf & turf’ - absolutely delicious

13 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Super tasty, and so convenient

Super tasty, I always get what I ordered on the day I need, and the fact they are frozen with clear instructions on every pack means I can use them when I want in whatever quantity I want. The black prawn ones are especially good

20 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Dim sum I order over and over

I’ve been ordering for almost five years now. Love it so much for having friends over and sometimes just for my partner and I to make a weekend meal a bit more exciting. I’ve enjoyed pretty much every box they offer and I like that they change them up/ add new boxes fairly often. Also enjoy the fun and funny emails they send out:) Will keep ordering as long as they are around!

3 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

We often order these dumplings

We often order from Ding Dim Sum for special occasions, it makes for a lovely evening in where we cook the dumplings and enjoy them together for a quiet date night or celebration. The dumplings taste really nice, easy to cook and the instructions are easy to read a follow. I would advise ordering the dips too they are delicious! Definitely worth ordering

20 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

We've had numerous orders

We've had numerous orders, from their just dumplings bags to boxes and individual dim sum. We have our own steamer but we ordered a box for a family staycation and the disposable one worked a treat. Our favourites are the siu mai selection and the soup dumplings. The custard buns are delicious and we also love the prawn gyozas. Would definitely recommend and on the rare occasion we've had an issue with delivery (once in the many times we've ordered) they sorted it out straight away with no questions. Really brilliant service.

23 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Super easy and delicious date night treat

We’ve had quite a few boxes now from these guys. It makes our date nights a little bit more special once’s the kids have gone to bed and we can make an easy buy delicious meal to have together! I love how easy to make these area, only taking a short time to make and minimal pot washing too! We love the boxes, and the dumplings are always such a treat.

3 maggio 2025
Non scritta su invito
Valutata 1 stelle su 5

Arrived defrosted...

Arrived defrosted...contacted the support team and got a long email that seemed to be very dismissive of this. Did not get the steamer either despite asking for one. Great marketing...poor delivery. These are just frozen products you could buy from for half the price, repackaged and well branded.

'We do hope that you didn’t assume the dim sum was defrosted because the dry ice packs were empty as this is what we would expect and it would be such a shame! The rip in the bag would not cause the dry ice to sublimate quicker as the plastic bag is only for ease of using the dry ice rather than to keep it cool.

I’m afraid we cannot replace or refund any order delivered in time and as expected without any photo evidence of damage to the food itself. And especially if it was thrown away without checking.' a lovely response and very patronising....we do hope you didn't assume - eye roll

21 giugno 2025
Non scritta su invito
Logo di Ding Dong Dim Sum

Risposta di Ding Dong Dim Sum

Hi Claire,

it’s a shame to see this.
As mentioned in our correspondence, we are not able to refund or replace any items without some kind of evidence of either damage to the product, or the product arriving in an unsatisfactory condition.

You mentioned that the dry ice had leaked and was all gone by the time your order arrived, and so the product was no longer frozen and so you threw it away.
As explained, dry ice is a solid ice that sublimates directly to a gas and is expected to have completely sublimated by the time it arrives - so I’m afraid an empty packet of dry ice was not enough grounds for a refund.
We would have been very happy to try to work with you to organise a replacement if there was an issue with our product, but you refused to send us photographs and resorted very quickly to the threat of a 1 star review.

I have also double checked your order on our system and I’m afraid you did not add a steamer to your order, but ordered the dim sum set box on its own. You should be able to see this from your order confirmation as well as the fact that you were not charged for a steamer - hence the reason you did not receive one.

If you’re able to provide us with any kind of supporting photos to show our products defrosted on arrival, then we will be very happy to work towards a solution. But considering your order arrived on time and with no damage to the packaging, we are unable to refund you at this time.

Valutata 1 stelle su 5

Failed delivery, poor customer service

I placed an order to be delivered on a specific day as a treat for my mum who I was visiting that evening. Unfortunately there was an 'unexpected error' with DPD, and it wasn't delivered until the following day by which point I had already left. This was the second time I had ordered and the second time DPD failed to deliver on the specified day. I raised this with the company and was met with a brick wall. I was first of all advised that on the ordering pages, it makes it clear on the delivery date page that they cannot guarantee delivery on the specified day, which I responded to and pointed out that it does not - in fact it says the opposite - it states delivery will be made on your chosen day. The response I got ignored this and simply referred me to the small print in their shipping policy, and I was not offered any kind of resolution. I spent over £60 on this order for it not be enjoyed as intended - my mum doesn't have that kind of space in the freezer and so it was a waste. I am very disappointed not only in the delivery service but also in the customer service I received.

7 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Enjoyable food and home dining experience

We really enjoyed this, we were a bit confused to start with as the instructions aren't that great, but once we read them a few times and worked out all the timings it was easy peasy. The flavours and variety are both great and we enjoyed all of the dipping sauces. We had the edamame beans in with the slaw and it was well nice. I think the price range is dead on for the amount of food you get and I now want to buy myself a bamboo Steamer as I'll deffo be ordering more. I will try the dessert next time also. Our fave were the gyozas because they get fried after and have a nice crunch to them. So many flavours that all work very well together!

17 febbraio 2025
Non scritta su invito
Valutata 1 stelle su 5

Dont be fooled

The dim sum on their site looked so fab, but the box they delivered was drab. The instructions were wrong, and the sides never came along— It felt like a disappointing grab.

My "free" side was not sent, however their T&Cs contain a really nice get-out-of-jail-free-card: "We reserve the right to change this gift without prior notice. Such gifts are not guaranteed to be delivered with your purchase, and cannot be redeemed for cash or store credit. In such case that a gift is not sent with an order, the request for a refund will not be valid."

24 gennaio 2025
Non scritta su invito

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