We turned up today after booking 2 adult tickets to be told we had to pay for a 3 year old £25 he was petrified of everything and within 35 mins we had to leave as he was petrified. Refunded for bairn... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Ordered 2 items and received email next day from Louise to state may be delayed slightly as courier advised couldn't deliver to my house. Odd as never had issues before, but they would deliver to near... Leggi di più
Very good value. Our grandson, at 20 months, had a fantastic time and was kept busy and excited for hours. The young staff were all friendly and professional. Food options are convenient 'fast food'... Leggi di più
L'azienda ha risposto
Had an amazing time with my grandchildren, and it's hard to say who had more fun! The team there was excellent, offering incredible value and endless entertainment. The highlight was definitely the Do... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Diggerland is the ultimate experience where children and adults alike can ride, drive and operate REAL diggers, dumpers and other full- size construction machinery. Fun for all ages from 4 (subject to height restrictions) to 40-plus, Diggerland with its 20 different rides and drives and an array of additional activities is the ideal theme park for small to large groups looking for something exciting and truly unique. Get to grips with real JCBs, take a turn on the Spindizzy, rise to lofty heights and enjoy the views on the Skyshuttle, enjoy an off-road ride on the Groundshuttle, or have a go on the Go-Karts!
Informazioni di contatto
4,2
Molto buono
680 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
We turned up today after booking 2…
We turned up today after booking 2 adult tickets to be told we had to pay for a 3 year old £25 he was petrified of everything and within 35 mins we had to leave as he was petrified. Refunded for bairn but nothing for us so £50 for 35mins. We will never bring all the grandkids here again
4 luglio 2026
Non scritta su invito
Risposta di Diggerland
Hi Claire,
Thank you for contacting the Diggerland Guest Relations team regarding your recent visit to Diggerland Durham. Please be assured that we welcome all feedback, as it helps us to continually review and improve the service we provide to our guests.
Firstly, we are sorry to hear that your recent visit did not quite live up to your expectations.
We appreciate your feedback regarding the admission charges for your grandson. However, our admission policy is based on height rather than age, as children over 90cm are able to enjoy the majority of the rides and drives available at Diggerland. This information is clearly outlined on both our Tickets & Prices page and our Rides & Drives page, which includes a detailed Ride Height Chart.
When making your booking, the booking process also explains that only children under 90cm qualify for free admission. As your grandson was measured by our admissions team at just under 1 metre tall on arrival, he exceeded the 90cm threshold and therefore required a paid admission ticket. We always recommend that parents and adults measure children before visiting to ensure they purchase the correct tickets in advance.
Having spoken with the Durham management team, they have confirmed that your grandson did not want to participate in the attractions after entering the park. We are genuinely sorry that he did not enjoy the experience and that this resulted in your visit being cut short. To help guests decide whether Diggerland is suitable for their family before booking, our website contains detailed information, photographs and videos showcasing our rides, drives and attractions.
Customer service is something we take great pride in, and we are frequently commended for the professionalism and helpfulness of our staff. Following discussions with the Durham management team, we have been advised that our admissions staff and managers remained polite throughout your visit, explained our admission policies, and did their best to assist you within the scope of our policies. We also received plenty of positive feedback regarding our staff on the day of your visit from other members of the public.
While we appreciate your disappointment that you were unable to enjoy a full day at the park, we are unable to offer a refund for your admission tickets. Our policy for pre-booked tickets is outlined within our Terms and Conditions, which you would have agreed to during the booking process. The information regarding ticket requirements based on height is also clearly available on our website prior to purchase.
We understand that this is not the outcome you were hoping for and appreciate you taking the time to share your experience with us.
Best wishes,
Alice Green (Guest Relations)
Excellent customer service and quality of jacket .
Ordered 2 items and received email next day from Louise to state may be delayed slightly as courier advised couldn't deliver to my house. Odd as never had issues before, but they would deliver to nearby shop. Louise confirmed parcel traced and sent copy of tracker with instructions to advise if any issues. Parcel arrived 2 days later than id hoped but came by Royal Mail directly to my door.. I appreciated Louise getting in touch to advise of possible delay and her whole profession tone and friendly approach. Tone of emails lovely and friendly throughout. The denim jacket exceeded my expectations and I cannot stress enough the value for money as the quality was excellent. The sizing is also generous in my opinion. I expected a thinner version with bigger logo but received high quality with discreet logo ( grandson doesn't really do logos ) . Grandson visiting Diggerland next weekend and will wear his jacket proudly. Thank you . Xx
30 maggio 2026
Risposta di Diggerland
Hi there,
Please note that your order was dispatched from our Head Office on 19th May 2026, and items are often delivered within 5 working days.
There may be a slight delay with the post due to the Bank Holiday, if you haven't already received it.
If you do not receive this in the next few days, please feel free to email the team at: mail@diggerland.com
Best wishes,
Diggerland
Very good value
Very good value. Our grandson, at 20 months, had a fantastic time and was kept busy and excited for hours. The young staff were all friendly and professional. Food options are convenient 'fast food' and not necessarily value for money therefore I'd recommend taking a picnic/sandwiches.
But overall a great experience 👍
14 marzo 2026
Non scritta su invito
Risposta di Diggerland
Hi there,
Thank you for taking the time to leave your review.
We are delighted to hear that your grandson had such a fantastic time and that he was kept entertained and excited throughout your visit. It is also wonderful to know that our team made a positive impression.
With regard to the food options, the catering establishment on site is franchised and not directly operated by Diggerland. However, we fully understand and appreciate that the experience reflects on Diggerland overall. We will ensure your feedback is passed on to the Catering Manager for their attention.
Thank you again for your comments and recommendation. We hope to welcome you and your family back again soon.
Best wishes,
Diggerland
Leuk met nasmaak
Hi, nice, but with a nasty aftertaste. I am a 46-year-old man with my 8-year-old son (height 1.35m). It started with the entrance fee of 80 pounds. Almost 100 euros. I saw that if you book online it saves half the price. Bummer, but the problem was the different water slides he wasn't allowed on because he wasn't 1.40m tall. That was definitely the second frustrating moment. Otherwise, the food was fine, and the ones he was allowed on were great, though. But I thought it was a bit expensive for what we got in return. Regards, S. Busemann from the Netherlands
19 aprile 2026
Non scritta su invito
Risposta di Diggerland
Hi there,
Thank you for your review, however we do not have waterslides at any of our UK Diggerland parks. This may be for Diggerland USA?
Best wishes,
Diggerland
Amazing day out.
Amazing day out all staff are amazing joy on safari made our little girl day made whole day better. Thank you diggerland for amazing day
18 aprile 2026
Non scritta su invito
Risposta di Diggerland
Hi Victoria,
Thank you very much for your excellent 5* review, we are pleased to hear you had a great day out!
We hope to welcome you back soon.
Best wishes,
Diggerland
Excellent experience
Excellent experience, Massive thank you to Aleysha for being such a great help with the machinery and always being up for a laugh!! Will definitely return in the future.
18 aprile 2026
Non scritta su invito
Risposta di Diggerland
Hi Tom,
Thank you for your fantastic review.
We are delighted to hear that you had an excellent experience with us and that Aleysha made such a positive impression during your visit. We will be sure to pass on your kind comments.
It is great to know you are planning to return, and we look forward to welcoming you back again soon.
Best wishes,
Diggerland
Visited with my Grandson today
Visited with my Grandson today, very enjoyable experience. Lots of different diggers to use, police car was the favourite. Very quiet so went on most rides twice, very friendly and helpful staff. Look forward to visiting again.
13 aprile 2026
Non scritta su invito
Risposta di Diggerland
Hi Amanda,
Thank you so much for your lovely review! We’re delighted to hear that you and your grandson had such an enjoyable visit with us. It’s great that he had the chance to try out so many diggers, and we’re especially pleased the police car was a favourite!
We’re glad you found the park quiet enough to enjoy the rides more than once, and that our team helped make your day even more special.
We truly appreciate your kind words and look forward to welcoming you both back again soon.
Best wishes,
Diggerland
My grandson had a fantastic experience…
My grandson had a fantastic experience 2hen we visited the the sight...Hd is digger crazey and
You provided him,with his dream wish.
Thank you.
3 aprile 2026
Risposta di Diggerland
Hi David,
Thank you so much for your lovely review! We’re thrilled to hear that your grandson had such a fantastic time during your visit. It’s wonderful to know we could help make his dream come true, especially for a true digger enthusiast!
We hope to welcome you both back again soon for more fun and adventure.
Best wishes,
Diggerland
Overpriced, overated and very dissappionting!
We visited this park today with our 2 grandchildren aged 4 and 2 yrs old. We were charged £118.50 for 3 tickets as our 2 year old was under 90cm so she went free (thanks for that as she couldn't go on any rides at all ) We was absolutely shocked at the price of £39.50 each for adults and children.
To add insult to injury, they place all small diggers and little rides around the park that have to be paid for, they are not included in the £39.50 fee to enter the park! They cost £1 per Ride, the bumper cars are also chargeable. You have to purchase tokens from the gift shop to ride the bumper cars! We are beyond unhappy with the park experience and the extortionate entry prices. I would rate it as a 2* park! Never to return!
9 aprile 2026
Non scritta su invito
Risposta di Diggerland
Hi Claire,
Thank you for taking the time to share your feedback following your recent visit.
We’re sorry to hear that you were disappointed with aspects of your experience, particularly regarding pricing. Our £39.50 ticket is our on-the-day price; however, all visitors do have the option to pre-book tickets in advance to benefit from a reduced rate of £25.95 per person for anyone over 90cm. Tickets would have been available to purchase on our website.
All of our main rides and drives are included within the entry fee. We only have a small number of coin-operated rides and the Dodgems, which are £1 per go. These are entirely optional and available at the discretion of visitors should they wish to use them.
We do appreciate your comments and are sorry that your visit did not meet expectations. Please be assured that we will pass your feedback on internally for review and consideration.
Best wishes,
Diggerland
Rides were great
Rides were great. Staff were mostly positive and engaged. The ride times can be a bit short, so if you’re there on a busy day you’ll spend a lot more time queuing than riding, however we got there on a quieter day.
Food at the Dig Inn onsite cafe was disappointing. Low quality, bland, not great value for money. Even the ketchup out of the bottle was questionable. The ice cream was nice though.
One star on food. The rest 4-5 star.
3 aprile 2026
Non scritta su invito
Risposta di Diggerland
Hi there,
Thank you for taking the time to share your feedback regarding your recent visit to Diggerland.
We’re really pleased to hear you enjoyed the rides and found our staff positive and engaged.
We’re sorry to hear that the food at the Dig Inn onsite café did not meet your expectations. The catering establishment is franchised and not directly operated by Diggerland; however, we fully understand and appreciate that this reflects on Diggerland overall. We will inform the Catering Manager of your feedback so it can be reviewed appropriately. We’re glad to hear you did enjoy the ice cream.
Thank you again for taking the time to leave us a review.
Best wishes,
Diggerland
You won't be disappointed.
We went with two of our grandchildren and parents as a birthday treat for one of the kids .
I was pleasantly surprised by the amount of machines were available to use. Everything was very well organized and there was a lot to do and see.i would definitely go back you need at least 4-5 hours there. The gift shop was well presented,and the soft play area was good for the kids to let off steam.the location of the site is easy to find and parking is very good.
14 marzo 2026
Non scritta su invito
Risposta di Diggerland
Hi Jon,
Thank you so much for your lovely review! We’re delighted to hear that you and your family had such a great time celebrating the birthday with us.
It’s fantastic to know you enjoyed the wide range of machines, as well as how organised everything was, our team works hard to make sure there’s plenty for all ages to see and do. We’re also really pleased the soft play area and gift shop added to your visit, and that you found the location and parking convenient.
We’d love to welcome you all back again for another fun-filled day.
Best wishes,
Diggerland
Transaction went smoothly
Transaction went smoothly, goods arrived safely. They haven't been given as presents yet so unable to comment on size etc
24 febbraio 2026
Risposta di Diggerland
Hi there,
Thank you for taking the time to leave us a review!
Best wishes,
Diggerland
Durham delivers
Attended the Durham site today with my two autistic children. Staff were incredible. Patient and kind and unbelievably positive despite the freezing temperatures.
Really made the whole experience for them
18 febbraio 2026
Non scritta su invito
Risposta di Diggerland
Hi Ian,
Thank you so much for your lovely feedback. We’re absolutely delighted to hear that you and your children had such a positive experience with us at Durham.
Our team always strives to create a welcoming and supportive environment for all our visitors, so it’s wonderful to know their patience, kindness, and positivity made such a difference.
We’ll be sure to pass your kind words on to the staff; it will mean a great deal to them.
We hope to welcome you all back again soon for another great day out.
Best wishes,
Diggerland
fantastic experience
fantastic experience. My son and newph really enjoyed the trip.
19 gennaio 2025
Non scritta su invito
Had an amazing time with my…
Had an amazing time with my grandchildren, and it's hard to say who had more fun! The team there was excellent, offering incredible value and endless entertainment. The highlight was definitely the Dodgems, especially seeing my 14-year-old granddaughter behind the wheel of the 'Police SUV.' It was an absolute blast! We've visited before and will certainly return. Thanks to everyone who made it a great day!
9 gennaio 2026
Non scritta su invito
Risposta di Diggerland
Hi Brendan,
Thank you so much for taking the time to share such a wonderful review! We’re delighted to hear that you and your grandchildren had an amazing day with us.
It’s especially great to hear how much you enjoyed the Dodgems, and it's fantastic to hear that your granddaughter loved driving around in the Police SUV! We’ll be sure to pass your kind words on to the team, who work hard to make every visit memorable and great value.
We’re thrilled to know you’ve visited before and look forward to welcoming you back again very soon for even more fun and adventures.
Best wishes,
Diggerland
Ordered 2 sets of pjs for my grandsons…
Ordered 2 sets of pjs for my grandsons for Christmas came really quickly, great quality can’t wait to see them in them 👍🏻
13 dicembre 2025
Risposta di Diggerland
Hi Tonia,
Many thanks for your 5* review, and for your order with us!
We are pleased that you were happy with the pjs that you ordered for Christmas.
Best wishes,
Diggerland
Absolutely brilliant
Absolutely brilliant, great value for money. So much fun for kids and adults. Wonderful place to go, would definitely recommend. Completely amazing, love it!!!
30 ottobre 2025
Non scritta su invito
Risposta di Diggerland
Hi Keira,
Thank you so much for your wonderful review.
We are delighted to hear that you and your family had such a fantastic time at Diggerland. It is great to know that both children and adults enjoyed the experience and found it to be great value for money. We truly appreciate your recommendation and hope to welcome you back for another day out at Diggerland soon!
Best wishes,
Diggerland
Dig INN..( food court ).to expensive !!
Great place for the kids.& adults..Broughtt shirts for grandkids.... yellow mark alonv middle of a white top.......
Advice to warn all parents....Take a pack lunch ...(as the place to eat rip off on Jacket pots nearly £12...!!)The DIG INN..
2 kids meals , two hot chocolate and a panni( no drink ) £30....ouch
.Cost of living .
Ice cream van..knickerbocker glory £5 !!
The place next door with soft play.,take a pack lunch & eat there ....
28 ottobre 2025
Non scritta su invito
Risposta di Diggerland
Hi Denise,
Many thanks for taking the time to leave us a review regarding your recent visit to Diggerland.
We’re sorry to hear about the t-shirt purchased from one of our stores. A member of our merchandise team has been in touch with you to rectify this.
The catering establishment is franchised, and not directly related to Diggerland, however we fully understand and appreciate that this reflects on Diggerland overall. We will inform the Catering Manager of your feedback.
We hope you choose to visit us again in the future!
Best wishes,
Diggerland
Brilliant product at a great price!
Brilliant product at a great price!! My Grandson loves his new JCB hoodie
21 ottobre 2025
Risposta di Diggerland
Hi there,
Many thanks for your review!
We are pleased to hear your grandson loved his new hoodie.
Best wishes,
Diggerland
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.