The help of the staff and how quick the ring was to be made and processed was fantastic. The amount of options within budjet (without judgement). There is nothing worse than mentioning a budget and... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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We had a great experience choosing our wedding bands at Diamonds Factory at the Powerscourt Shopping Centre in Dublin. Ewa our sales consultant was amazing very patient and helped us to choose the bes... Leggi di più
We went into the Diamonds Factory for a custom design that would perfectly stack on top of my engagement and wedding rings. Leah made the process very easy and enjoyable. The final product is also ev... Leggi di più
We got a warm welcome from Lucie, who from her guidance and knowledge is very experienced and has a genuine love of Diamonds and jewellery. She also has a great sence of humour and intuitition. With... Leggi di più
Dettagli dell'azienda
Informazioni su Diamonds Factory Ireland
Scritti dall'azienda
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Scritti dall'azienda
Informazioni di contatto
Unit 22Q, Powerscourt , Town House Centre, DO2YD58, Dublin 2, Irlanda
- 01 691 7886
- service@diamondsfactory.ie
- diamondsfactory.ie
4,7
Eccellente
768 recensioni
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Good value for money and helpful staff
Was definitely unsure about ordering an engagement ring online. I did a virtual meeting with the team in Dublin. Everyone was very helpful. Although I was advised 3 weeks wait, it was 4 weeks wait for the ring to arrive. The ring and value of which I paid, it was a good decision to go with Diamond factory. Definitely would do business with them again.
22 marzo 2026
We had the best experience here
We had the best experience here. We went to the Diamond Factory in Limerick. All the staff were so lovely to deal with, Jemima and Mancy in particular is who we dealt with. The whole experience was customised for me to pick my ring. Everyone was very helpful and made the day very comfortable and easy. I got to pick the cut clarity carot and band that I wanted and hadn't been able to find in the traditional retailers. Would like to thank all the staff in the Diamond Factory Limerick and would highly recommend to anyone looking for engagement, wedding or any ring that you want to personalise.
30 marzo 2026
We picked my engagement ring in…
We picked my engagement ring in diamonds factory in Galway. Initially we were met by Lucie who talked us through everything diamonds and this was so interesting and it was very apparent she knew her stuff.
Then we met Brianna and we are so greatful to have ordered the ring and after 4 weeks we collected it today. It is so beautiful and was such an easy process. I can’t stop looking at it. It came with warranty and certification which when searched came back perfect on the IGI website and we even got a few extra additional surprises with my ring by the makers of my ring. Thank you.
Thanks so much to Brianna and Lucie, I love it ❤️
21 aprile 2026
Non scritta su invito
Jana was really helpful and…
Jana was really helpful and knowledgeable, would greatly recommend. Very good prices as well.
18 aprile 2026
Non scritta su invito
Good service...I would recommend to…
Good service...I would recommend to others and use again myself. Staff were very knowledgeable and pleasant. They also didn't try to upsell outside my budget
5 aprile 2026
When I received my custom aquamarine…
When I received my custom aquamarine pendant, I was absolutely amazed. I didn’t expect it to be so beautiful—I love it so much!
4 aprile 2026
Unbelievable Service
Unbelievable Service. Amazing people. A LOT of options to choose from. 6 stars if I could. Really recommend.
Agnieszka was a huge help in the decision. Super patience. Extremely nice!
3 aprile 2026
I would not order from this company…
I would not order from this company again, I made my purchase on March 1st, two pairs of earrings, I had not received any update so on my order so on March 16 I contacted the help desk querying where my order was and was advised that the payment had not gone through and I they could send me a payment link again, the payment had gone through, this was not my fault in any way but yet I had to wait two weeks after I made the purchase for the product to start production resulting in me only receiving my order today 16th April.
16 aprile 2026
Non scritta su invito
Risposta di Diamonds Factory Ireland
Dear Fiona,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We appreciate you sharing your experience, we are sorry for the frustration and delay you encountered with your order. We understand how disappointing this must have been due to this initial issue with payment. We apologise for the inconvenience caused. We will be reviewing this issue carefully to ensure situations like this do not happen in the future and to ensure the clarity and reliability of our order and payment processes.
Kindest regards,
Diamonds Factory Customer Service
Amazing value and quality!
Very easy to use the website and choose your diamond jewellery. I love that it’s custom made and the quality and the price is amazing. Definitely will choose another beautiful piece in the future!
9 aprile 2026
Got my dream ring from Diamond Factory…
Got my dream ring from Diamond Factory in Galway and the girls were just so so lovely from the first appointment all the way through to collection they couldn’t have been more helpful, no pressure, no pushing, just a lovely calm experience with them listening so well to exactly what I wanted and they definitely made my dream ring 😍😍🥰
6 aprile 2026
Jaina was amazing
Jaina was amazing, wonderful service beginning to end. And I’m so happy with my purchase
4 aprile 2026
I had a disappointing experience with after sale
I had a disappointing experience with Diamond Factory. I purchased a diamond ring online Order No: IE12431/1 and wanted to use their advertised 30-day free resize service. I emailed customer support to ask about the procedure and how to send the ring back, address, contact number.. but I never received a response.
It’s frustrating when a company promotes after-sales support but doesn’t follow through when customers need help. Because of the lack of communication and support, my experience has been very poor.
3 aprile 2026
Risposta di Diamonds Factory Ireland
Dear Jason,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear of this experience. We can confirm we have responded concerning this now if you can confirm? Also on our website we provide info for returns for resizing as per our website:
https://www.diamondsfactory.ie/customer-care/free-resizing
Kindest regards,
Diamonds Factory Customer Service
Risposta di Diamonds Factory Ireland
Dear Raphael,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Writing
Writing
I had a fantastic experience at the Diamond Factory in the Powerscourt Centre, Dublin, thanks to Leah. She was incredibly helpful throughout the entire process—from placing the order to collecting the diamond ring.
Leah was knowledgeable, patient, and genuinely attentive, making sure everything was just right. She took the time to answer all my questions and made what could have been a stressful decision feel easy and enjoyable.
Her professionalism and friendly approach really stood out, and it made the whole experience feel personal and special. I’m absolutely delighted with the ring and very grateful for Leah’s excellent service. Highly recommend!
4 aprile 2026
Non scritta su invito
Risposta di Diamonds Factory Ireland
Dear Alex,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team, especially Leah!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Ordering was easy in their shop in…
Ordering was easy in their shop in powescourt, they were helpful and attentive. I was advised 3 weeks for manufacture and delivery and it took 7. There was little communication as to what the delay was and had I not been into the shop this would have made me nervous given how expensive the item was. Also if someone was hoping to have a diamond for a specific date for a gift it is not a reliable service timing wise.
14 febbraio 2026
Risposta di Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We sincerely apologise for the delay in your order and for the lack of communication during that time. We understand how important timing is, especially for such a significant purchase, and how frustrating this must have been.
We appreciate this feedback as we review how this has occurred to help prevent reoccurrence of this.
Kindest regards,
Diamonds Factory Customer Service
Milena was so helpful
Milena was so helpful. She could get the model and price desired. Excellent service!
21 marzo 2026
Risposta di Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team, especially Milena!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Risposta di Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Beautiful piece of jewellery
Beautiful piece of jewellery. Well made .So happy with it.Thanks
18 marzo 2026
Risposta di Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Engagement ring and both wedding bands…
Engagement ring and both wedding bands purchased here, very happy, Lucie and Brianna are both so knowledgeable and very helpful
Very responsive to queries etc
After sales service 10/10
28 marzo 2026
Non scritta su invito
Risposta di Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team, especially Lucie and Brianna!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
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