Dial-a-Bed Recensioni 

I purchased a bed online specifically to avoid the hassle of going to a store, but my experience has been nothing short of frustrating. The warehouse was given the wrong delivery address, and instead of resolving it efficiently, I had to make several phone calls to chase updates. Despite all this, my bed still hasn’t been delivered.

The service has been extremely poor—if it can even be called service at all. I would not recommend Dial-a-Bed to anyone based on my experience.

I purchased a Sealy Crawford Firm BedSet from Dial-a-Bed in November 2024, and I’m extremely disappointed. Within just four months, the mattress developed a massive dent, making it incredibly uncomfortable to sleep on. It’s a non-turn mattress, so there’s nothing I can do to fix or rotate it.

Now, only six months after purchase, the bed is in terrible condition and looks like it’s years old. I expected far better quality from a reputable brand and retailer.

I reached out to request a replacement. So far, I haven’t received a clear explanation about the collection and replacement process, or whether I’ll be left without a bed while it’s being sorted.

This has been a frustrating and disappointing experience. For the price paid, the quality and support have been severely lacking. I wouldn’t recommend this mattress to anyone.

5 star service in helping me to choose a bed that suits
Speedy reply
Looking forward to purchasing my new bed
5 star Customer service

No communication for over a week, only to find out my bed is out of stock.

What made my experience so great with Dial a bed is the friendliness of the staff and how they explained each bed on the floor it's quality and it's comfort. Marco Lucas in Hillcrest Durban was the best he was quick in helping and doing so with a smile very friendly was approachable made it easier to ask more questions so that you can understand the item you are buying. I highly recommend Dial a bed if you are looking for a quality bed and to pay for it with a smile because of how you are treated as well.

We bought a bed at dial a bed in montana Pretoria in January 2024 now its June but my bed is already making sounds and it's uncomfortable

I am happy to buy at sleepmasters because they are too care with customers

I was recently at the Westville Junction and shopped at the store.
Linda was extremely helpful and friendly and assisted to make the right choice.
Having a store in Westville at my doorstep is such a pleasure.

Excellent service from Dial-a-bed from Westville Junction. Mark and Linda were very knowledgeable and assisted in ensuring I got the best value and quality base set. Will definitely return.

Good day
On behalf of the Willemse family; we want to send a huge Whoop,Whoop and big thank you to Shanene Smith for her patients, dedication, helpfullness and most awesome experience my 71 year old mom received when buying her bed at Dial-a-Bed.
Shanene really went the EXTRA mile in helping our mom with the buying of her bed.
Thank you again Shanene for assisting her and making sure she was assisted and sorted out. Thank you for being there every step of the way with your dedicated assistance.
WE ARE TRULY GREATFUL!!!
Our mom had a knee operation and my dad a back operation last year. You really lived up to Dial-a-Bed slogan by giving them the best night's "Sleep For Life"
It was the best experience leaving her in your capable hands. Stay the amazing, helpful and
kind-hearted person that you are. May you be blessed abundantly in your career and life ahead. WE APPRECIATE YOU!!!!! XXX

Bought a bed using online earlier in the year. Great service and will use it again.

Thank you Desiree Jacobs and online teamat Dail-a-Bed. We bought 2 single beds on 5 Feb 2021 and had a problem with them later on and they immediately replace them in November 2021.

I recently ordered through dial a bed online and had a good experience. I needed some after sales support because of a sizing issue I hadn’t previously taken into account. I was so pleased and thankful for the help I received, especially from Shanene Smith, who went above and beyond to help me.

I came across the Dail-a-Bed website one night while browsing around (Online shopping as per usual). I recall a sunday evening quite late, around a bout 9 or 10. when i clicked on the chat box and filled out my details so a consultant will get back to me since it is quite late... to my surprise Des responded on the chat almost immediately and was she super helpful , very friendly and very knowledgeable! I can recommend Dail-a-Bed online ANYTIME! The website is also very user friendly which any online shopper really appreciates!

I requested an earlier delivery and Shanene Smith from the online store assisted. She is effecient and polite,i received my delivery within 24 hours, it was pleasant dealing with her.

If i had an option to give 10 starts for Excellent customer service to Shanene Smith
from Online i would. She assisted me with my online order her prompt response and professionalism was outstanding for me she is also very patient. Keep up the good work Shanene you are a star .

Well done to Zakiyah Christians, for excellent customer service. Always following up and updating me, and evens arranged an earlier delivery date.

After placing an online order with Dial-a-Bed I needed to have bed and mattress delivered the following day, it stated on the order 2-3 days for delivery. I want to thank Thuli - a team member of the online store for her friendly and helpful manner and for assisting in getting the Mattress delivered next day, wow that was awesome.

I was so impressed by Dial a Bed that I went back the following day to buy another Mattress in store at the Centurion Lifestyle Branch, again I was so impressed with competent and helpful service received from Bongani in the Centurion Office, he kept me updated and did a courtesy call to confirm that I was happy with my purchase - thank you Bongani, really appreciate your excellent service.

To Dial-a-Bed : As a business well done, I was super impressed and extremely happy with the service received.