DFH Financial Solutions  Recensioni 

273
•
TrustScore 4.5 su 5

4,3

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I was on debt management plan with DFH back in 2023. I was paying the monthly payments each month thinking all of my debts were being paid off. After a couple of months I looked at the breakdown of wh... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Spoke with Jakob Lauritzen, absolutely amazing service from start to finish. Explained everything thoroughly, was honest with advice and I really appreciated his human approach. This man deser... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The team have made me feel so well looked after in the year I have been with them. Special shout out to Sharelle, she made me feel super at ease during my annual review. Not only did she give me the r... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Wow these people are awesome I talked to a top guy called Ryan Stanley and he led me through all the pros and cons of my debt management plan.This guy is a marvel he managed to get my debts sorted to... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di sgravio del debito
  2. anche in
  3. Consulente finanziario
  4. Servizi finanziari non bancari

Scritti dall'azienda

DFH Financial Solutions is a financial services firm based in Manchester, UK.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

273 recensioni

5 stelle
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Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,3

Tutte le recensioni

(273)

5 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

AVOID UNLESS YOU ARE REALLY STRUGGLING!!

Don’t do it unless you’re in crippling debt!!! I was finding it difficult to pay off my debts each month. All totalling around £6000, I rang this company DFH and all seemed good. They went through affordability and I told them I could pay around £400 each month. And at the end of the phone call just before I signed the application to begin the process, he told me they’d be £2000 added interest!!! Which is absolutely bonkers on a £6000 debt.

So I’d be paying just over £8000 back if I was to go through this process. I declined and said I’d rather just carry on paying the debts off, ended the phone call. Then the harassment started, around 5 more emails and 8 more whatsapp texts from Cristian, who I was on the phone with. Asking me if I’m sure I don’t want to go through the process, and if I pay more off each month I won’t occur as much interest. I’m almost positive they get commission off these debts.

I declined, and he also rang me like 4 more times. Until I told him to stop because I DO NOT want to go through the process, as I’ve said multiple times.
This company is like the plague, praying on the vulnerable. And making money off their hardship, I honestly don’t know how this is legal. Companies like this need shutting down ASAP!!!!!

AVOID AVOID!!!!

12 giugno 2024
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Risposta di DFH Financial Solutions

Thank you for taking the time to submit your review. All feedback is important to us here at DFH. We're sorry to hear about your experience and we apologise for any inconvenience this may have caused.

Valutata 1 stelle su 5

I wish I had never bothered

I wish I had never bothered. So hard to make contact, my debt is not being paid or updated correctly and most of my monthly repayment is going straight into their own pockets leaving my debt much worse!!! If you wish for your credit score to get absolutely destroyed then this company is the right choice for you. If you wish to get your credit back on track….. do NOT use this company!!!!!!

3 giugno 2024
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Risposta di DFH Financial Solutions

Thank you for your feedback.



To address your concerns promptly and ensure we can investigate, please provide us with your customer reference number. Alternatively, you can contact us directly so we can look into your case immediately.



We appreciate your patience and look forward to resolving this matter for you as quickly as possible.

Valutata 1 stelle su 5

Not the best company

First of all it looks like there's like one person working there (Ryan)🤣
Also all reviews with named advisor (like Ryan) are either made by company themselves or by customers which were told exactly what to say.
I'm wondering what recent customers are thankful for as DFH (as FSS) don't take new IVA customers ...?
Friend of mine was put on DMP a uear ago temporarily ! So after few months he could be moved to IVA. Few phones later and false issues he was told he can't have IVA as they don't take new customers.
He was also told a year ago that DRO would be the biggest mistake. Well, if he did DRO then he would be debt free by now ....

29 luglio 2024
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Risposta di DFH Financial Solutions

Hi Marta,

Thank you for your feedback.

All feedback is important to us. To address your concerns promptly and ensure we can investigate the issues you have raised, please contact us directly so we can look into these.

Additionally, if your friend would also like to contact us directly to discuss this matter, we can provide the most relevant information and guidance to assist them.

We appreciate your patience and look forward to resolving this matter for you as quickly as possible.

Valutata 1 stelle su 5

DON'T HAVE ANYTHING TO DO WITH…

DON'T HAVE ANYTHING TO DO WITH THEM!!!!! I'm still being threatened by people I have debts with and they just take the money and do nothing.

26 giugno 2024
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Risposta di DFH Financial Solutions

Thank you for your review as we appreciate all feedback here at DFH, however we are of course concerned about your comments regarding the service you have received.

We’d like the opportunity to speak with you about your concerns to see how we can resolve them – please can you contact us on 0161 228 6194 or email us at customerservices@dfh.co.uk so we can refer your case to a senior member of staff?

Valutata 1 stelle su 5

DO NOT FALL FOR IT

DO NOT FALL FOR IT! The calls recieved from this company use sales tactics and target the most vunerable people. They did not proceed to make payments and keep account up to date (some of my creditors even sold the debt to collections agency whilst it was supposed to be under DFH management)
The took £100's from me at a time i was extremely vunerable and in need of help.
They used tactics such as familiarising thereself with my medication and conditions and telling me they had been in this position and also take the same midications. They also insinuated that bankruptcy was not an option. DONT FALL FOR THAT. It is a lie and alsway speak to the FREE services like step change and other available services out there before allowing these people to take what little money you have.
I will be following this up as long as possible with the financial ombudsman and taking it to tribunal if neccessary. I will do everything possible to stop them preying on vunerable people

19 giugno 2024
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Risposta di DFH Financial Solutions

Thank you for sharing your feedback with us, and we apologise for any disappointment or inconvenience you experienced. We strive to provide excellent service to all our customers, and it's disheartening to hear that we didn't meet your expectations during your recent interaction with us.

Valutata 5 stelle su 5

I spoke to Ryan today who helped me…

I spoke to Ryan today who helped me managed my current debts to a more sustainable level allowing me to almost cut my monthly outgoings in half which is going to mean I can breathe a little easier again whilst also maintaining my role.

I am very grateful to him for his time today and his advice.

11 giugno 2024
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Risposta di DFH Financial Solutions

Thank you so much for your feedback!

Valutata 5 stelle su 5

I phoned up in need of help

I phoned up in need of help, spoke to Ryan who was very helpful , and has lifted a weight off my shoulders.
Great job.!! Thanks.

10 giugno 2024
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Risposta di DFH Financial Solutions

Thank you so much for your feedback!

Valutata 1 stelle su 5

Pests keep pestering

I have told this company to stop pestering me I told the first advisor I did not want a call back and I would call when I’m ready as I work nights the advisor sounded dodgy like they kept avoiding saying yes I’ve cancelled your callback. I specifically said can you confirm you have cancelled my call back. They just said yes and ended the call quick.

Fast forward to today and the appointment I specifically asked not to have just woke me up, I told the advisor I’m in bed and I’m not happy that they didn’t listen to my request to now receiving an email saying thank you let’s move to the next steps !!!!

This is disgusting and forceful and under any uncertain terms is bullying.

Please avoid this clearly numbers based company !!!

10 giugno 2024
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Risposta di DFH Financial Solutions

Hi Martin,

We're sorry to hear that you had a bad experience. We appreciate your feedback and we work hard to continually improve our service.

Valutata 5 stelle su 5

Jakob from DFH…

I spoke to Jakob from DFH and he was absolutely amazing. I'd got myself into a debt spiral and he was so understanding, so compassionate and made me feel so comfortable and not judged. I had felt ashamed and embarrassed by my situation and he helped me realise that it's ok and that he can help. During our call I cried sad tears going through everything and Jakob was brilliant and understanding. By the end of the call he had a solution in place for me, all set up and ready to go. Jakob helped me to breathe a sigh of relief and cry happy tears at finally having a solution without judgement or shame. He's helping me through email and WhatsApp to get everything in order and is available for help and updates when it is convenient for me. Absolutely amazing service and I wish I'd known about DFH sooner! The hardest part is making that first phone call but I can't put into words how much that one phone call has helped!

7 giugno 2024
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Risposta di DFH Financial Solutions

Thank you so much for your feedback!

Valutata 5 stelle su 5

I phoned up for some help with debts…

I phoned up for some help with debts and was put through to Ryan who helped me massively made everything so easy and made me feel so much better about the whole thing I couldn’t thank him enough.

16 maggio 2024
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Risposta di DFH Financial Solutions

Thank you so much for your feedback!

Valutata 5 stelle su 5

Overwhelmed by how much they (Ryan & colleague) genuinely cared, and went above and beyond to support me. Couldn’t possibly speak higher

Ryan is a legend, not only cared but was very professional. I went from considering crime to booking my son back into his extra curricula's in 2 1/2 hours. ❤️❤️❤️

6 giugno 2024
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Risposta di DFH Financial Solutions

We are glad you had such a positive experience. Thank you for your feedback!

Valutata 5 stelle su 5

I spoke to Ryan who was very…

I spoke to Ryan who was very professional kind and helpful. He made me feel at ease and truly had my best interest at heart. I felt I was listened to and not judged. Very grateful for the support and time taken to bring a resolve to my circumstances, thank you mate.

4 giugno 2024
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Risposta di DFH Financial Solutions

We are glad you had such a positive experience. Thank you for your feedback!

Valutata 5 stelle su 5

DFH changed my life

3 years ago I found this company by pure chance. I had never heard of them or a Debt Management Plan. I was trying to keep afloat and barely covering the interest of multiple debts. I didnt see much hope of ever being debt free. DFH changed all that for me. 3 years of paying a sizeable amount on a monthly basis but they were able to get the interest stopped on most of the debts and I was actuallyy able to pay my debts off. I have just completed the plan and I cannot believe I made it. They make the seemingly impossible, possible. I just want to say thank you. This kept me out of insolvency. I am so thankful.

5 giugno 2024
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Risposta di DFH Financial Solutions

We are glad you had such a positive experience. Thank you for your feedback!

Valutata 5 stelle su 5

Peace of mind


Ryan , immediately put me at ease and helped me to not worry . My mental health improved and I was helped to not feel stupid. Well done!
Ryan completed all the documentation so professionally for me.

5 giugno 2024
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Risposta di DFH Financial Solutions

We are glad you had such a positive experience. Thank you for your feedback!

Valutata 5 stelle su 5

Relief from stress of debt

I spoke to Hermann who was very professional, he explained every possible solution to my problem. Friendly and polite with no pressure, I would recommend anyone in debt stress meltdown to call DFH and talk to them. Can not fault there help and professionalism

4 giugno 2024
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Risposta di DFH Financial Solutions

We are glad you had such a positive experience. Thank you for your feedback!

Valutata 5 stelle su 5

Ryan was extremely helpful

Ryan was extremely helpful, listening to my situation and treating me like an actual person, helping me find a plan to help in the best way possible

3 giugno 2024
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Risposta di DFH Financial Solutions

We are glad you had such a positive experience. Thank you for your feedback!

Valutata 5 stelle su 5

I spoke with Ryan from DFH

I spoke with Ryan from DFH . He made me feel so comfortable. Talked me through everything so well , didn’t pressure me into anything. A very caring lad with a big heart .. massive thankyou to Ryan you have made my stressful life turn into a very smooth happy life .. definitely the best around !!!

3 giugno 2024
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Risposta di DFH Financial Solutions

We are glad you had such a positive experience. Thank you for your feedback!

Valutata 5 stelle su 5

Very happy 😁

Very happy with the service provided by Ryan at DFH. Ryan did everything to to put my mind at ease. Took away all my stress and worries. Would recommend to everyone. Thanks Ryan

1 giugno 2024
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Risposta di DFH Financial Solutions

Thank you for your feedback!

Valutata 5 stelle su 5

Amazing company with Amazing employees…

Amazing company with Amazing employees such as Ryan really helpful down to earth guy didn't rush anything was completely professional with me throught my whole experience

3 giugno 2024
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Risposta di DFH Financial Solutions

Thank you for your feedback, Jay!

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