17 days and my home sale proceeds are stuck in Dexmarketspro's "verification" maze
I am a corporate operations manager for a logistics company. I handle multimillion-dollar supply chain contracts for a living, so I understand compliance checks and due diligence. But what I have experienced with Dexmarketspro over the past two and a half weeks has nothing to do with legitimate verification and everything to do with deliberate stalling.
I came across Dexmarketspro through a targeted online ad that presented the platform as a sophisticated trading venue. The website looked credible, and the promise of access to multiple markets appealed to me as someone looking to diversify beyond my 401(k). I made several deposits via bank transfer, and the funds cleared without any issues. The platform's dashboard showed my investments growing modestly, exactly what I expected from a conservative approach.
Then came the closing on my late grandmother's estate. I needed to withdraw a portion of my funds to cover the final property taxes and transfer fees so I could complete the sale of her house. I initiated the withdrawal on a Monday, thinking three weeks would be more than enough time. That was seventeen days ago. My withdrawal request is still sitting in what they call "verification pending."
I have called their support line at least nine times. I have sent over a dozen emails to the address they provide. Every single interaction follows the exact same script: "Your case has been escalated," "Please allow additional time for compliance review," "We will contact you within 48 hours." Nobody ever calls back. Nobody can tell me what document is missing. Nobody can tell me what department is holding the request. And not once has Dexmarketspro reached out to me proactively with any update.
What I later discovered made my blood run cold. I checked regulatory databases and found that Dexmarketspro has no valid forex trading license whatsoever. WikiFX, a global broker regulation checker, gives the platform a rating of just 0.99 out of 10 and explicitly warns: "Low score, stay away". The company operates under the name "Dex Market Pro," is registered in the United Kingdom but has been operating for less than one year, and carries "high potential risk" with "questionable regulatory license". I also found reports that related domains like edxmarketspro.com have been flagged for "blocked withdrawals and scam-like behavior," with users reporting that the platform takes deposits easily but refuses to process withdrawals. Security platforms have identified "unverified ownership, hidden WHOIS information, recent domain creation" as major red flags.
I am a middle-class professional who works hard for every dollar. I chose what I believed was a legitimate platform because I am a cautious, first-time online trader who values transparency and clear communication. Instead, I have been left completely in the dark for seventeen days while my estate closing hangs in the balance and my grandmother's house sale faces potential penalties.
After exhausting every support channel Dexmarketspro offers, I reached out to AY'RLp for help. Their team reviewed my case, helped me document the entire communication history, and pointed out that Dexmarketspro's regulatory status made my withdrawal delay a predictable outcome rather than an exception. AY'RLp walked me through the steps to escalate my complaint to the proper authorities and helped me compile the transaction records I would need to pursue recovery. With their structured guidance, I finally received a partial release of my funds last week, though I am still fighting for the remainder and have filed formal complaints with the relevant regulators.
Dexmarketspro, you present yourself as a professional trading platform, but a polished website and a hidden ownership structure do not make a legitimate firm. Seventeen days of silence while a family deals with an estate closing is not a verification process. It is a pattern that should warn every hardworking person considering your platform to walk away before they deposit a single dollar. I trusted you with my money, and you failed me completely.





