We purchased a Warme Designer Firebox directly from the company. Initially, we were very happy with the product, but we soon experienced issues with both the thermostat and the heating element not... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Our order was delayed for a couple of weeks due to import problems at the port but we were kept well informed throughout and offered the possibility of cancellation if necessary. The fire has sin... Leggi di più
L'azienda ha risposto
From start to finish this company nailed it ! Slight issue on unpacking fire (tiny mark)dealt with by a lovely friendly lady no ifs or buts & was sorted to our satisfaction during the phone call... Leggi di più
L'azienda ha risposto
We love the 'magical' effect of our designer fire. The flames dance much a real fire but without any of the mess or hassle. The fire was super easy to install and has worked faultlessly. The fire came... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
DesignerHeater.com is a UK-based brand specialising in premium electric and bioethanol fireplaces, designed to bring warmth, atmosphere, and refined style into modern living and commercial spaces. Our collections are carefully developed in-house, combining contemporary design with reliable performance to create statement pieces that elevate any interior. From sleek, minimalist electric fires to elegant bioethanol fireplaces, each product is crafted with attention to detail and a focus on quality materials, ensuring both visual impact and long-term durability. We believe that exceptional design should be accessible, which is why we are committed to offering high-quality fireplaces at a fair and competitive price point. By maintaining close control over our product range, we are able to deliver a balance of luxury aesthetics and dependable functionality that our customers can trust. At DesignerHeater.com, customer experience is as important as the products themselves. We aim to provide clear, knowledgeable guidance before purchase and responsive, reliable support afterwards. Whether you are enhancing a private home, retail space, or commercial environment, our goal is to make the process seamless from start to finish. As an independent and growing brand, we value transparency and continuous improvement. Customer feedback plays a vital role in shaping both our products and our service, helping us maintain the high standards we are known for.
Informazioni di contatto
Regno Unito
- designerheater.com
4,3
Eccellente
32 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Honestly
Honestly, I wasn’t sure about an online purchase and when delivery was delayed I had a wobble. However email exchanges with the humans, no robots here, were excellent, and the fireplace, fantastic. I’d have no hesitation in using again, or recommending. First class.
10 dicembre 2025
Non scritta su invito
Risposta di Designerheater
Hi,
Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!
Best regards,
Marcus.
Wärme Designer Heaters
Excellent products
Excellent products, modern and takes your room to the next level. 🔥Communication with the brand is very efficient and manages quieries quickly. Highly recommend 10/10
2 aprile 2026
Non scritta su invito
Risposta di Designerheater
Hi Rebecca,
Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!
Best regards,
Marcus.
Wärme Designer Heaters
First class experience
First class experience. These fireplaces are next level with next day delivery, the quality of the item too, Amazing!! Great customer service, thank you to Lucy for giving me an update when I reached out. Would 100% Recommend. Thank you ☺️
3 gennaio 2026
Non scritta su invito
Risposta di Designerheater
Hi Nikki,
Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!
Best regards,
Marcus.
Wärme Designer Heaters
Great service
Great service, and stunning fireplace, highly recommended
1 aprile 2026
Non scritta su invito
Risposta di Designerheater
Hi Indre,
Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!
Best regards,
Marcus.
Wärme Designer Heaters
Excellent fire and service
We have had our firebox fire for a year now and absolutely love it. It’s a real focal point to our living room with its 3D effect. The heat option is also very good. We had an option of using the log or glass stones and were provided with both. We love the colour menu for the embers and flames.
This company were extremely helpful when we were navigating fire brands for the most efficient. Our delivery was prompt and everything was packed with care.
Thank you for the lovely personalised care we received and the ongoing customer care you provide.
2 aprile 2026
Non scritta su invito
Risposta di Designerheater
Hi Allison,
Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!
Best regards,
Marcus.
Wärme Designer Heaters
we have brought and fitted our fire box…
we have brought and fitted our fire box from warme and can highly recommend the fire box and the company, we received excellent service fast delivery so you can be confident when buying from Warme heaters. and also my grandson loves playing with the remote putting on different colours
2 giugno 2025
Non scritta su invito
Risposta di Designerheater
Hi Dennis,
Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!
Best regards,
Marcus.
Wärme Designer Heaters
Great Fire and excellent heat output.
I recently purchased the fire and I am pleased with both the look and heat output. I've added my own oak logs and it looks great. My experience from initial enquiries to taking delivery has been flawless. Thank you
2 aprile 2026
Non scritta su invito
Risposta di Designerheater
Hi Stephen,
Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!
Best regards,
Marcus.
Wärme Designer Heaters
Failure to deliver on time, poor communication
Contacted to ask about feet for a heater. Got through to someone who assured they had the feet and would send them next day delivery on 5 December. They never arrived. Tracking did not work. I contacted again on 18th. Finally in early January after a third effort I got the feet (ONE MONTH LATER, definitely not next day delivery), falling out of a ragged half-open Jiffy envelope, without floor protection or any screws/fasteners (if they existed they obviously fell out of the raggy packaging). They will destroy/tear up my floors if I use them as they are. I regret that I absolutely cannot recommend this company. 20 pounds down the drain for 2 lumps of cheap plastic.
Reply noted. None of this was explained at the time, so review will remain as above. I located screws and tracked down some castors for the feet (I will admit that I misunderstood the design of the feet, and thought they were supposed to have pads, but they were meant to have castors) so I did get them onto the heater eventually, but if the circumstances had been explained at any point at the time, this would have made me feel a lot more goodwill and understanding. However, this does not justify the shoddy packaging or lack of communication.
5 gennaio 2026
Non scritta su invito
Risposta di Designerheater
Hi Daniel,
We’re sorry you feel this way, but we do feel it’s important to clarify the circumstances around this order.
The feet you requested were for a product discontinued over two years ago and are not something we stock or sell as a standard item. As a goodwill gesture, we agreed to manually search our warehouse for any remaining parts and were able to locate a set for you.
The charge of £19.99 covered VAT, postage, packaging, and handling time, rather than representing a typical retail sale of a stocked item. We also selected a cost-effective delivery option via Royal Mail during the Christmas period to keep costs as low as possible.
As these were legacy spare parts, they were supplied as-is and without additional fittings, which would have originally been included with the full product (4 x screws). For clarity, these heater feet have never been supplied with separate floor protection or rubber stoppers, and this has not been a feature of the product across many thousands of units sold.
In terms of delivery, we acknowledge there was a delay and apologise for that. This was not a standard next-day retail order, but a manual fulfilment of discontinued parts which required time to locate within archived stock, combined with seasonal postal delays outside of our control.
We also note your comments regarding packaging and will take this on board.
If you would prefer not to keep the parts, you are very welcome to return them to us for a full refund.
We always aim to help where we can, even in situations outside of our normal product range, and we’re sorry that on this occasion this has resulted in disappointment.
Best regards,
Marcus.
Wärme Designer Heaters
Bought a fire in oct was told it would…
Bought a fire in oct was told it would be here in 3 days no show then got an email saying it would be nov still show the got an email saying dec the 6th still no show then was told it would be here for the 19th still no show I asked for a refund an guess what still no show 👎 avoid this company at all cost
16 ottobre 2025
Non scritta su invito
Risposta di Designerheater
Hi Glen,
We’re sorry you feel this way, but we would like to clarify the circumstances around your order.
The Firebox 60 you purchased was a new model and sold on a pre-order basis, with expected delivery timings provided at the time of purchase. Unfortunately, these timelines were impacted by international shipping delays during the Black Friday and Christmas period, which were outside of our control.
As updates became available, revised delivery dates were communicated accordingly. Following this, you requested to cancel your order, and a full refund was processed.
We appreciate that delays can be frustrating, particularly during busy seasonal periods, but we did ensure communication throughout and completed your refund promptly upon request.
Best regards,
Marcus.
Wärme Designer Heaters
Terrible customer service
We purchased a Warme Designer Firebox directly from the company. Initially, we were very happy with the product, but we soon experienced issues with both the thermostat and the heating element not working correctly.
Customer support has been extremely poor. The only way to contact them is via email, and the response we received was dismissive, stating they were not familiar with the issue but would speak to an engineer. Weeks passed with no further contact. I followed up again and, to date, we have still received no response.
This is a terrible way to treat customers. If you are set on buying a Warme Firebox, I strongly recommend purchasing through Amazon or another retailer where you have some level of customer protection.
When the unit works, it is great, but based on our experience with after-sales support, I would not buy directly from Warme again
6 gennaio 2026
Non scritta su invito
Risposta di Designerheater
Hi Clare,
Thank you for your review, and we’re sorry for the experience you’ve had here.
Having now reviewed your case, we can see that you contacted us regarding the heating function and that, after our initial response, we unfortunately failed to follow up as intended. We sincerely apologise for this—this is not the level of service we aim to provide.
From your description, it appears the issue may be related to the thermostat settings, which can sometimes cause the unit to behave as you’ve described. This is typically something that can be resolved quickly once properly diagnosed.
We will contact you directly via email to ensure this is looked into as a priority and to get this resolved for you as quickly as possible.
Best regards,
Marcus.
Wärme Designer Heaters
Bought a firebox had it fitted for 3…
Bought a firebox had it fitted for 3 weeks and it stopped working . There’s no way of contacting them except a chat and they get very rude on there . Made us wait for a reply as to where we stood with guarantee and claiming it may well be our fault. Then they decided their insurance said we can have replacement but it was out of stock for weeks and this was Christmas . We were told we could have a refund so we went ahead and purchased from elsewhere and had to have the wall altered first and now we’ve had NO reply from them about our refund and we still don’t know what to do with old fire . Not professional . I almost dealt myself with the manufacturer in china which is all they seem to be doing and selling online via a website . They say chat is there to record everything but also try and catch you out ! Terrible experience. Having just finally read your reply today , I was disappointed to read it was factually incorrect !! . The firebox was in use for 4 weeks not several months .
10 dicembre 2025
Non scritta su invito
Risposta di Designerheater
Hi Victoria,
We’re sorry to hear that you feel this way, but we would like to clarify the circumstances around this case.
Your firebox was in use for a number of months before you contacted us regarding an issue. From that point, we remained in regular contact with you via email and live chat to understand the situation and provide support.
Given the timing in December and the nature of the request, we were unfortunately unable to arrange an immediate same day on-site visit, as requested. However, we did offer a resolution, including replacement or refund. As the item was out of stock at that time, you chose to proceed with a refund.
We arranged collection of the unit and a full refund was issued accordingly.
We always aim to support our customers as efficiently as possible and provide fair resolutions, and we’re sorry that on this occasion you feel this was not your experience.
Best regards,
Marcus.
Wärme Designer Heaters
Never do business with them also known as Warme
Paid 2.4k up front for fires in production for my shop and was told delivery date end of Nov. Chased end of Nov. and told delay til end of Dec. Requested refund and still waiting for it 3 weeks later.
30 novembre 2025
Non scritta su invito
Risposta di Designerheater
Hi Aaron,
We’re sorry you feel this way, but we would like to clarify a few points for accuracy.
Your order was placed on a pre-order basis, with this clearly communicated at the time, including estimated delivery timeframes and a large pre-order discount applied. As you noted, the initial production run was unfortunately delayed by approximately one month, which we acknowledged and apologised for.
Following this, you requested to cancel your order, and a full refund was processed.
While we understand your disappointment regarding the revised timing—particularly given your intended retail plans—we did fulfil our obligations in terms of communication and refund.
If you would like us to resend confirmation of the refund or discuss this further, please contact us directly and we will be happy to assist.
Best regards,
Marcus.
Wärme Designer Heaters
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.