DELTITECH Recensioni 213

Risposta di DELTITECH

14 giu 2025

Hi Candice,

We’re sorry to hear you feel this way, but we must respectfully and clearly state that your claim is incorrect.

We are a legitimate business committed to delivering 100% authentic products, sourced from trusted and verified suppliers. We’ve served thousands of satisfied customers worldwide.

We understand that international fulfillment and shipping may lead to assumptions, but we stand firmly behind the quality and legitimacy of both our products and our service. If you had an actual order or issue, we encourage you to contact us at support@deltitechbrands.com so we can assist you directly.

We welcome constructive feedback, but unfounded accusations without evidence are harmful and misleading to our community.

Sincerely,
Customer Experience Team
DELTITECH Brands

Risposta di DELTITECH

14 giu 2025

Hi there,

We’re sorry to hear you feel this way and appreciate you taking the time to leave a review.

We want to be absolutely clear: DELTITECH is a legitimate business, and we take pride in delivering authentic products and real service to customers around the world. All of our reviews — both positive and critical — come from actual customers, and we welcome honest feedback to help us improve.

If you’ve had a specific issue with your order or experience, we’d love the opportunity to address it directly. Please reach out to us at support@deltitechbrands.com with your order number so we can assist you promptly.

Thank you again for your feedback.

Sincerely,
Customer Experience Team
DELTITECH Brands

Risposta di DELTITECH

14 giu 2025

Hi Delilah,

Thank you for your feedback, and we’re sorry to hear about the concern you experienced during the shipping process.

According to our records, your order placed on February 15th was successfully delivered within our standard timeframe of 7–21 business days, which is clearly stated at checkout. While you selected our expedited option — which prioritizes transit time — we always remind customers that order processing still requires a few business days before shipment.

We understand how frustrating it can be when tracking shows "label created" with no movement, especially early in the process. This is a common delay with some international shipments as they move through customs and third-party logistics scans.

We're glad to see that your order has since arrived, and we hope you're satisfied with the product. If there’s anything still unresolved or if you'd like to share feedback about the shoes themselves, please reach out to us at support@deltitechbrands.com — we’re always here to help.

Sincerely,
Customer Experience Team
DELTITECH Brands

Risposta di DELTITECH

14 giu 2025

Hi Louise,

We’re very sorry to hear about your frustration and appreciate you bringing this to our attention.

Your order (#236449) was indeed already in the fulfillment stage when you requested cancellation, which is why our team informed you it had shipped — or was about to ship — as per our policy. We made every effort to intercept the package before dispatch, and once it was successfully held, we offered a refund minus the standard 5% processing fee outlined clearly in our cancellation and refund policy. This fee simply covers non-refundable transaction charges incurred on our side.

We completely understand your frustration with the follow-up delays and apologize if our responses were not as timely as they should have been. Please rest assured: we do not steal money, and your refund is being processed as promised.

Our support team will follow up with you directly to confirm the refund status. If you have any further concerns, please contact us at support@deltitechbrands.com — we're here to help and committed to resolving this.

Sincerely,
Customer Experience Team
DELTITECH Brands

Risposta di DELTITECH

14 giu 2025

Hi Daniel,

We’re truly sorry to hear about your experience and the frustration it caused.

To clarify, your order was processed, shipped, and delivered within our standard timeframe of 7–21 business days — and our records show it was successfully received. We understand that tracking updates can sometimes take time to reflect in systems like USPS, especially early in the shipping process when packages are still in pre-transit or customs clearance.

Regarding communication: we do respond via both email and WhatsApp, and we’re sorry if our team didn’t get back to you quickly enough. That’s not the experience we strive to provide, and we’re taking steps to improve our response time across all support channels.

If there's anything else you feel hasn’t been resolved, please reach out to us at support@deltitechbrands.com with your order number, and we’ll do our best to assist you promptly.

Thank you again for your feedback.

Sincerely,
Customer Experience Team
DELTITECH Brands

Risposta di DELTITECH

14 giu 2025

Hi Denzel,

We’re very sorry to hear about your experience and understand how upsetting it can be to receive a product that doesn’t meet your expectations — especially from a brand you’ve trusted for years.

However, we want to clearly and confidently state that DELTITECH does not sell counterfeit products. Every item we offer is 100% authentic, sourced from trusted distributors. We take claims of inauthenticity extremely seriously.

It’s important to note that minor packaging differences, box sizing, or regional variations can occur — especially with limited-edition or international-release ASICS models — and are not necessarily signs of inauthenticity. That said, we absolutely want to investigate your concerns in full.

We kindly ask that you reach out to us directly at support@deltitechbrands.com with your order number and photos of the item. Our quality control team will conduct a full review, and if the product is not up to standard, we will provide a resolution.

Regarding returns: we understand international shipping costs can be frustrating, and we’re actively working to make this process easier and more affordable for customers worldwide.

We take pride in the trust our customers place in us, and we hope to resolve this to your satisfaction.

Sincerely,
Customer Experience Team
DELTITECH Brands