Impossible to get in contact with customer service
Order 94816 | No response and impossible to reach customer service
I recently placed order 94816 with Decowood and contacted them on the very same day to request that my order be cancelled.
I have still not received any confirmation or response as to whether my cancellation request has been processed. Today, I can see that the payment has been taken from my account, even though I had already requested the cancellation.
The biggest issue is that it seems impossible to get in contact with their actual customer service. The only available option is an AI assistant, and there is no apparent way to speak directly with a real customer service representative who can actually handle my cancellation request.
I find this extremely frustrating. I simply want confirmation that my order has been cancelled and that the money charged to my account will be refunded, but I have so far been unable to get a proper response from Decowood.
I hope Decowood will address this and provide customers with a proper way to contact their customer service when an issue cannot be resolved by an AI assistant.
