I ordered the item online. I had trouble finding it anywhere. Soon after I ordered it I was told it was not in stock but they would order it and let me know when it shipped. I truly did not believe I... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I needed parts to fix old locking mechanism on 20-year-old doorknobs. I’m not really a do-it-yourselfer, but thought I knew part numbers. He asked for project photos for his own review/expert advice a... Leggi di più
L'azienda ha risposto
I was able to purchase the Toto toilet drain valve in less than 5 minutes after wasting excessive time trying to buy one from Lowes and Home Depot. I called the 800 number 15 minutes after Friday post... Leggi di più
I believe I did not receive the name brand product (Franke) but rather a generic. On the DCP website, they show a picture of the part in a package that has the name Franke, suggesting that the produc... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Decorative Plumbing Pros offers an easy solution for finding those hard to find fixtures and genuine parts from exclusive decorative plumbing and architectural hardware companies such as Bouvet, Duravit, Franke, Phylrich TOTO, and more. DecorativePlumbingPros.com is the internet division of the brick and mortar retail showroom for decorative plumbing and architectural hardware sold exclusively for the high-end residential market. Our mission is to specialize in products and product lines you will not find in the big box retail outlets.
Informazioni di contatto
6339 Maple Ave, 75235, Dalls, Stati Uniti
- 800-884-9619
- sales@decorativeplumbingpros.com
- decorativeplumbingpros.com
4,1
Molto buono
175 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Customer service was superior
Customer service was superior. My issue was resolved immediately by a manger that understands the value of customer satisfaction. I will return. Tony C
21 settembre 2024
I ordered brass but it is nickle
7 settembre 2024
Products are what is expected.
Products are what is expected.
I have it a three star because I made a mistake on my shipping address. I emailed customer services but no response. Luckily, I am able to write to my neighbor to retrieve my item.
8 luglio 2024
Did not notify of backorder until sale is complete.
I ordered a part to repair a clients plumbing. Purchasing completed with no issues and I was told I would receive an email confirmation. I did not think I received one and sent an email to their contact email stating such. I later found their mail to me in the spam folder which said it was back ordered and I'd receive it in 3 weeks. This of course wasn't acceptable as my client is without use of their toilet. I replied using the email I received from them stating that I'd prefer to cancel the order but again got no reply. This is not how you do business. Lesson learned is to only purchase from sites that state it is in stock before you purchase the item.
7 giugno 2024
had exactly what we were looking for!
22 maggio 2024
Terrible Customer Service
I ordered a part, and did not hear from them. I called, emailed, and messaged them and no response! Finally. Week later I got a response that the part was discontinued and they cancelled my order. Terrible customer service.
28 maggio 2024
Risposta di DecorativePlumbingPros
Thanks Alan! Happy to help anytime!
:)
Great customer service!
Great customer service!
Fantastic follow up by customer service re: the status of my shipment.
8 aprile 2024
Risposta di DecorativePlumbingPros
Thanks Sherri! Happy to help anytime. :)
Brian
Risposta di DecorativePlumbingPros
No sweat! Happy to help anytime! :)
#1!!
Customer service above and beyond call of duty. Actual person answered call and ran down my issue. Rare occurrence these days.
25 marzo 2024
Risposta di DecorativePlumbingPros
Thanks Matt! Happy to help anytime!
Brian
Really impressed with this company
Really impressed with this company. I got a great price on a very fancy toilet and expressed concerns about delivery, and we figured it all out together. Super responsive and fiducial. Everything worked out perfectly. I will be back!
20 febbraio 2024
Risposta di DecorativePlumbingPros
Thanks Ramo! Happy to help anytime!
Brian
Risposta di DecorativePlumbingPros
Thanks! Happy to help anytime. :)
They made a mistake with my order (sent…
They made a mistake with my order (sent one of my items to someone else) but responded to my request to make it right. They shipped the second item quickly and apologized for the mistake and delay. That’s good business.
11 ottobre 2023
Online Purchase
Got my hard to find toilet parts on line from them. Luckily I was able to determine on my own which (model, etc.) ones I needed, but I think they can help you out if you cannot. All came in the mail just fine, with no issues.
17 ottobre 2023
These guys are awesome.
16 ottobre 2023
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.