Decadorn Recensioni 

448
TrustScore 4.5 su 5

4,3

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Valutata 1 stelle su 5

Awful experience in buying a sale item from Decadorn. Be aware that all sale items are 'sold as seen'. This entitles the company to send whatever they like with no comeback from your bank.... Leggi di più

Valutata 5 stelle su 5

Ordered the set of 3 mini charms and a necklace, there was a small issue when they arrived but after an email to customer services this was quickly resolved - it is how a company acts when things go w... Leggi di più

Valutata 5 stelle su 5

Had never heard of Decadorn before but was sucked in by the tiny star sign charms. After having a nightmare with royal mail stealing my parcel I’ve had such a positive experience from the customer car... Leggi di più

Valutata 5 stelle su 5

I lost my mum five years ago so to mark the anniversary and her may birthday which was just two days later, I bought the raw emerald necklace with Gemini disc which was her star sign. It makes me feel... Leggi di più

Dettagli dell'azienda

  1. Gioielleria

Informazioni fornite da varie fonti esterne

Decadorn is a British jewellery brand that showcases and celebrates the raw, natural beauty of the world using semi precious stones. We’re inspired by free-spirited adventure and a joy in things long-lasting and beautifully made. To us, beauty doesn’t mean perfection, but honesty, workmanship and timeless design. A fascination with the earth’s natural wonder is revealed in each of Decadorn’s jewellery collections. Designed and hand finished in our London studio, the unusual becomes precious and the imperfect turns into treasure for a lifetime.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

448 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(448)

6 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Labradorite Gem Slice necklace

I bought the Labradorite Gem Slice necklace for a friend’s 60th birthday. She nearly didn’t get it, I nearly kept it for myself. Sooo beautiful.
The team also put it on a longer simple chain which was a better length for my friend.
I am saving up to buy a necklace for myself!

21 gennaio 2023
Valutata 5 stelle su 5

Another order of 3 items and another…

Another order of 3 items and another faultless service. Beautiful items, perfectly packaged and fast delivery.
I might manage to gift a couple of these finally, having kept all the others for myself !
Thank you again Decadorn, keep up the good work …

8 febbraio 2023
Non scritta su invito
Valutata 1 stelle su 5

Love the earrings but had major issues…

Love the earrings but had major issues both times I ordered. The first time they were broken but they replaced them for free. The second time they aren’t properly delivered to my flat and decadorn have refused to sort out a redelivery and been really unhelpful. It’s a shame because the jewellery is lovely but they need to sorting out their posting issues. Would recommend not buying from here if you want to actually a receive an end product!!!

1 febbraio 2023
Non scritta su invito
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Risposta di Decadorn

Hello India, I'm sorry to read your review, especially after your email yesterday explaining you understood this is the fault of Royal Mail, not Decadorn. We had taken responsibility to escalate this issue and open a complaint with Royal Mail. We don't have delivery issues, even in this case, it was scanned and there was a photograph of the delivery being made. We will continue to try to find out what has happened to the item, we are trying to work through this issue with you. We will be in touch.

Valutata 5 stelle su 5

Lovely

I have seen the advert on Facebook a few times. I finally gave in and ordered
Beautiful necklaces arrived today
Perfect. I’m hoping they will soon be available in gold as well as plate.

26 gennaio 2023
Non scritta su invito
Valutata 5 stelle su 5

Pretty necklace

The necklace was bought as a birthday gift for my sister - she had seen it advertised. Ordering was simple & delivery was prompt.
She loves the necklace - I was surprised at how small the stones were but she was very happy.

5 gennaio 2023
Valutata 5 stelle su 5

Beautiful and quality pieces

Good communication and updates issued regularly er delivery. Lovely packaging and the mots beautiful of necklaces. The delicta chain with detail is a bonus and the stones and mounting are exquisite.
A very lovely piece of jewellery - thank you.

3 gennaio 2023
Non scritta su invito
Valutata 1 stelle su 5

Really disappointed with my order

Really disappointed with my order. The stones do not resemble anything like what is advertised. They are shown as vibrant and almost dazzling on the brands website and on advertisements through social media. What I received was dull and lifeless.
They show various pictures depicting the necklace, which are clearly enhanced. None of the pictures show anything resembling what I received.
I feel this is false advertising which is what led to my disappointment.
Had I had known the true nature of the necklace I would honestly not have ordered.
I have had to return this necklace out of my own pocket. To add insult to injury , initial shipping costs are also no refunded.
So essentially this was an expensive mistake , and I am now out of pocket.

I would not recommend ordering from here and certainly would not repurchase.

14 dicembre 2022
Non scritta su invito
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Risposta di Decadorn

Hi Gemma,
I'm really sorry to hear how disappointed you were with your purchase. None of our photos are enhanced in any way. Labradorite is a reflective stone that 'glows' when it hits the light in a certain way. Often when the stone is moved it changes colour and can be grey and colourless, this is the nature of the natural stone. We do add videos to our product listings to show this. Labradorite is our bestselling stone, I'm really sorry it wasn't to your expectations, another stone could have been selected for you as they are all completely unique and natural. We will endeavour to add more information on our website about this beautiful stone so our customers understand its appearance.
Many thanks
Helen.

Valutata 5 stelle su 5

I love my order!

I love my order!

I made my own necklace and with the help of the team I was able to make it even more my own.

5 dicembre 2022
Non scritta su invito
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Risposta di Decadorn

Thank you for the review, great to hear;)

Valutata 3 stelle su 5

Pretty necklace but the unusual clasp…

Pretty necklace but the unusual clasp at the front is sooooo fiddly and difficult to fasten and as the clasp is on the same part as the pearl, I’m terrified of losing it every time I take it off. Also, a bit annoying to be bombarded with Black Friday discount codes days after paying full price. My fault. I should have waited.

1 dicembre 2022
Valutata 5 stelle su 5

Fantastic Customer Service

Really fantastic experience, I was given a beautiful gift but it needed a slight alteration and this was done at no extra charge and with great service, will definitely by buyig more pieces in the future.

18 novembre 2022
Non scritta su invito
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Risposta di Decadorn

Great to hear, thank you for the review

Valutata 5 stelle su 5

A Reliably Good Company To Deal With

Always have great service with this brand. Brilliant customer service also. The pieces I've had have always looked so special and cannot be recreated elsewhere by anyone! I'm a huge fan and have shopped with them several times over the years. I always look forward to new seasons and new designs and never feel worried about an order because I know I'm always going to be happy with it!

14 ottobre 2022
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Risposta di Decadorn

Great to hear, thank you for the review

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