Awful experience in buying a sale item from Decadorn. Be aware that all sale items are 'sold as seen'. This entitles the company to send whatever they like with no comeback from your bank.... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Ordered the set of 3 mini charms and a necklace, there was a small issue when they arrived but after an email to customer services this was quickly resolved - it is how a company acts when things go w... Leggi di più
Had never heard of Decadorn before but was sucked in by the tiny star sign charms. After having a nightmare with royal mail stealing my parcel I’ve had such a positive experience from the customer car... Leggi di più
I lost my mum five years ago so to mark the anniversary and her may birthday which was just two days later, I bought the raw emerald necklace with Gemini disc which was her star sign. It makes me feel... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Decadorn is a British jewellery brand that showcases and celebrates the raw, natural beauty of the world using semi precious stones. We’re inspired by free-spirited adventure and a joy in things long-lasting and beautifully made. To us, beauty doesn’t mean perfection, but honesty, workmanship and timeless design. A fascination with the earth’s natural wonder is revealed in each of Decadorn’s jewellery collections. Designed and hand finished in our London studio, the unusual becomes precious and the imperfect turns into treasure for a lifetime.
Informazioni di contatto
London, Regno Unito
- info@decadorn.com
- decadorn.com
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Labradorite Gem Slice necklace
I bought the Labradorite Gem Slice necklace for a friend’s 60th birthday. She nearly didn’t get it, I nearly kept it for myself. Sooo beautiful.
The team also put it on a longer simple chain which was a better length for my friend.
I am saving up to buy a necklace for myself!
Another order of 3 items and another…
Another order of 3 items and another faultless service. Beautiful items, perfectly packaged and fast delivery.
I might manage to gift a couple of these finally, having kept all the others for myself !
Thank you again Decadorn, keep up the good work …
Really good and prompt service
Really good and prompt service. The item I bought is excellent quality and didn’t disappoint. My wife is very happy with her birthday present.
Beautiful jewellery
I brought one of your beautiful necklaces for my friend, she loved it so much she brought the matching earrings.
Love the earrings but had major issues…
Love the earrings but had major issues both times I ordered. The first time they were broken but they replaced them for free. The second time they aren’t properly delivered to my flat and decadorn have refused to sort out a redelivery and been really unhelpful. It’s a shame because the jewellery is lovely but they need to sorting out their posting issues. Would recommend not buying from here if you want to actually a receive an end product!!!

Risposta di Decadorn
Lovely
I have seen the advert on Facebook a few times. I finally gave in and ordered
Beautiful necklaces arrived today
Perfect. I’m hoping they will soon be available in gold as well as plate.
Really beautiful well crafted jewellery…
Really beautiful well crafted jewellery with compassionate customer service
Pretty necklace
The necklace was bought as a birthday gift for my sister - she had seen it advertised. Ordering was simple & delivery was prompt.
She loves the necklace - I was surprised at how small the stones were but she was very happy.
Chose item because I loved the look but…
Chose item because I loved the look but I also unknowingly chose a gemstone that symbolises travel and adventure which was particularly relevant for this chapter of my life. I feel the universe guided me towards it.
Great company to deal with
Great company to deal with. Really good with any issues. The items are really well made.
Beautiful and quality pieces
Good communication and updates issued regularly er delivery. Lovely packaging and the mots beautiful of necklaces. The delicta chain with detail is a bonus and the stones and mounting are exquisite.
A very lovely piece of jewellery - thank you.
Really disappointed with my order
Really disappointed with my order. The stones do not resemble anything like what is advertised. They are shown as vibrant and almost dazzling on the brands website and on advertisements through social media. What I received was dull and lifeless.
They show various pictures depicting the necklace, which are clearly enhanced. None of the pictures show anything resembling what I received.
I feel this is false advertising which is what led to my disappointment.
Had I had known the true nature of the necklace I would honestly not have ordered.
I have had to return this necklace out of my own pocket. To add insult to injury , initial shipping costs are also no refunded.
So essentially this was an expensive mistake , and I am now out of pocket.
I would not recommend ordering from here and certainly would not repurchase.

Risposta di Decadorn
I love my order!
I love my order!
I made my own necklace and with the help of the team I was able to make it even more my own.

Risposta di Decadorn
Pretty necklace but the unusual clasp…
Pretty necklace but the unusual clasp at the front is sooooo fiddly and difficult to fasten and as the clasp is on the same part as the pearl, I’m terrified of losing it every time I take it off. Also, a bit annoying to be bombarded with Black Friday discount codes days after paying full price. My fault. I should have waited.
Fantastic Customer Service
Really fantastic experience, I was given a beautiful gift but it needed a slight alteration and this was done at no extra charge and with great service, will definitely by buyig more pieces in the future.

Risposta di Decadorn
A Reliably Good Company To Deal With
Always have great service with this brand. Brilliant customer service also. The pieces I've had have always looked so special and cannot be recreated elsewhere by anyone! I'm a huge fan and have shopped with them several times over the years. I always look forward to new seasons and new designs and never feel worried about an order because I know I'm always going to be happy with it!

Risposta di Decadorn
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