Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Daylight Curfew is a New York–based lifestyle label and boutique built for the creative after-hours. We release hyper-limited capsules, crafted from premium materials like heavyweight organic fleece and Supima cotton, merging art, design, and intent. The Curfew Mark — our black bar logo — symbolizes anonymity in a culture of surveillance. Recent collaborations with Adventure Time, Ben 10, Samurai Jack, Rick and Morty, Art Studio, Family Guy and others connect our ethos to the icons that shaped a generation of creators who value creation over attention.
Stati Uniti
As a buyer outside the USA, I ran into some delivery hiccups which resulted in my order being returned. But once I filled in the request form on the website, we managed to work things out very quickly, and I respect that.
Last update cause battling the AI is just boring: You are saying that putting the link to the contact form in a product page hidden in a drop-down menu is honest customer service? That's beyond ridiculous. Why is that link not under FAQ and contact? Or under customer support? Do you pay Zendesk by AI answer and are you trying to keep em down? You are trying to deflect fault about the cost of shipping internationally, but you know what you don't mention? The fact that other companies beside asendia are much cheaper and using asendia is your choice. Don't give me the other excudes. I mentioned that a y at ago and you're still making excuses for working with them. You may not agree with my opinion on the checkout process, but every bug I mentioned is real and annoying, so you claiming process was made in the last year is again ridiculous
All in all you say you're a small company and are trying your best. I disagree entirely and would say you do not implement improvements. 3rd Update: If you take the time to answer at least be truthful. When you say you have a link to your contact form you mean a link to an FAQ page with a link to a chatbot which you can ask for a contact form or email. Feel free to prove the opposite please. All this is just not the way to go about things if you want customers to contact you. A point I've been making for over a year. Which you didn't implement in over a year. So dont give me all the PR talk and tell me you are trying and improving and whatnot. You are not and it's plain for anyone to see. All the points I ve made I made last year as well, but none were actually picked up. You had ample time, didn't change a thing and all that was done is offer me store credit a year later, I assume in the hopes of me changing this review here... Update to Update: if you put as much effort into your shop as you do answering on trustpilot the shop would be perfect. Your answer summed up: my criticism is correct , but you don't like it. Update: a year later the company reached out because they saw this review. They offered a store credit and other incentives, but we're unable or unwilling to make actual changes in process that would improve anything: shipping is still overpriced and they are using the worst shipping company known to man, Asendia. The site itself is buggy, store credit isn't automatically shown in checkout, a banner says: free us shipping today and reduced international rates, but the banner is there every day and the reduced rates for international shipping aren't shown anywhere. Still no easily available method of contact, if you want to find the contact form you need to open the idiotic chatbot first and ask for it. The only thing I can say is they keep trying but fail. Not a place to buy from or a company to trust. Last year when I ordered shipping was really late because items are "made to order" and it was the holidays (that could have been noted in the checkout process instead of misleading customers) and items never arrived, even though shipping was extremely expensive. This year when I noted the overly expensive shipping the representative mentioned that is in parts due to the fact that their items come from two different places, as if that is the customers fault and it is ok to place the burden on him by making shipping extremely costly. Customer service is almost non-existent and company reacts badly to complaint on PayPal. They only offer a communication form and an idiotic chatbot. Even the reply on PayPal didnt mention an email, just said please write to mailto:xxx. Really crappy experience I wouldn't recommend to anyone.
Risposta di Daylight Curfew
Hi CG
Thank you for the additional update.
I want to respond directly to your latest point. We have implemented a direct path to our contact form from our product pages through the Quality Guarantee section. If you were not able to locate it please visit our product pages and you should be able to find it without issue.
I also want to be clear that the store credit was not offered in exchange for changing your review. It was offered as a goodwill gesture after I personally reviewed your past case and saw that your experience had fallen short of the standard we want to provide. Your order had already been refunded, and the credit was meant only as an additional effort to make things right.
For anyone reading, I also want to clarify a few broader points. Some of our products are produced in small batches or made to order, which can create longer fulfillment timelines during high volume periods. International shipping costs are determined by factors such as destination, package weight, carrier pricing, and fulfillment location. In some cases, items within one order may ship from different facilities, which can increase the total shipping cost shown at checkout. This is standard for brands who ship via multiple fulfillment locations. We understand that this can be frustrating, especially for international customers, and it is something we continue to review and work with carriers on.
On the site and checkout experience more broadly, I do not agree that no effort has been made, but I do understand your view that the changes made so far have not addressed every one of your concerns to your satisfaction. That is a fair position for you to take.
I appreciate the time you took to share detailed feedback, next time you're in New York City we'll buy you a beer.
Thanks
Matt
Daylight Curfew
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.
