Daylight Company  Recensioni 

Verzenden duurde een week. We kregen ook geen tracktrace code. Na 2 keer gevraagd te hebben werd deze gegeven.
Product is verder ok. Maar communicatie is slecht

Extremely disappointing customer service

I ordered a Gemini Floor Lamp on 9 September, which I specifically purchased for work and needed urgently. My order was delivered on 15 September, but instead of the Gemini Floor Lamp I paid for, I received a Lumi Task Lamp, which is a completely different product.

I contacted Daylight by email as soon as I realised the mistake, explaining the situation and asking them to arrange collection of the incorrect item and send the correct lamp. I have received no response.

I have also tried calling both of their listed telephone numbers several times, but nobody answers and I have been unable to speak to anyone.

I understand that mistakes with orders can happen, but what I find unacceptable is how difficult it has been to get any response from customer service to resolve an error made by the company. I am currently left with an item I did not order and without the lamp I paid for and urgently need for work.

This has been a very frustrating and disappointing experience. Based on the customer service I have received, I would not order from Daylight again and would not recommend them to others.

UPDATE- 17 SEPTEMBER - Issue resolved

I originally left a 1-star review after receiving the wrong item and having a very frustrating experience trying to contact Daylight Company. I placed my order on 9th September and received the incorrect Lumi task lamp instead of the Gemini floor lamp. I tried calling both contact numbers several times and also emailed, but initially struggled to get a response.

However, I do think it’s fair to update my review based on how the situation was eventually handled.

Once customer service responded, they apologised, arranged for the correct Gemini lamp to be dispatched and provided tracking information. I received the correct item today, 17th September. As a gesture of goodwill for the inconvenience, they also allowed me to keep the Lumi lamp that had been sent incorrectly.

Although the initial communication and difficulty getting through to customer service were disappointing, I appreciate that they took responsibility for the mistake and resolved the situation properly. The gesture of allowing me to keep the incorrect lamp was also very much appreciated.

Hopefully the communication and dispatch process can be improved going forward, but I’m happy with the final resolution.

I purchased a Slimline 4 Table Lamp less than a year ago and it has stopped working. I haven’t used for more than 20 hours. I’m disappointed. This lamp is an expensive lemon.

Sept 14 update: I received a satisfactory response from Daylight. My concern has been addressed.

Placed an order on June 12 and let them know I wanted to return it a few days later. Then I got no response until July 6. I returned the parcel (on my own cost) to their warehouse where it was unable to be delivered as no one was present. The package was returned to me and I've been emailing with them for WEEKS to get this sorted. It's now August 19 and I haven't heard anything since August 1. The package has been sitting here for 2 months and there is no hope of getting my return and refund processed. This is absolutely unacceptable! I would be very hesitant to order anything from this company.

I received a damaged product and was told by customer service that a replacement would be sent. It has been over 10 days, and I have received neither the replacement nor a response to my follow-up email. I am still waiting for an update on my order.

I have received a damaged parcel.
I contacted Daylight Company, who kindly sent me a replacement free of charge about a month later.
Thanks a lot!

Prompt delivery of ordered lamp. Very pleased with the quality of light and the adjustable lamp support

Ma commande n'a jamais été livrée par DPD.
DPD m'a averti que mon colis arriverait le 15/07. Or je ne l'ai jamais reçu malgré les multiples échanges avec eux.
Le 24/07, une responsable de DPD m'a avertit que le colis était resté à Trappes et qu'il repartait chez l'expéditeur. Ils n'avaient pas eu le temps de traiter.

All good, thank you a lot !

Impossible to contact this company Paid online for a bulb NO ACKNOWLEDGEMENT Highly Suspicious
They do nt answer the phone either Such a shame as their products are good

Sehr einfache Bestellung und unglaublich schneller Versand.
Das Produkt war gut verpackt und kam in einwandfreiem Zustand an.
Der Aufbau war ebenfalls einfach und schnell gemacht.
Bin begeistert von der Lampe und den verschiedenen Einstellungen.

After many years of using a 7" Daylight Magnifier I had a problem with the springs. Bec in the Australian office came up with a creative solution to get me sorted and kept me updated on the process as we went along. 10 out of 10 for great customer service and a fantastic product.

Parfait exactement ce que je cherchais pour mon poste de peinture

There lamps are not good and they do not stand by thier warranties. Stay away if you want a lamp.

The Neck light itself is excellent!
It turns on too easily, though.
You barely hold it and you end up pushing the on buttons.
It would be better if you had to hold for 1 or 2 seconds for it to come on.
So far, the battery time has been great. But, if it is accidentally turned on in my bag, it might be drained when I am ready to use it.
In the meantime, a firm case would keep it from inadvertently turning on in my bag where I was carrying it.

Beautiful design for the neck light. I had bought a cheapo one from a well known online store and thought this would be considerably better. The flexibility of the necks is brilliant but the light is not good enough for me to use. I have lots of lamps from this company that are A* but this is very disappointing.

Product was well packed and arrived speedily

Light pad works very well and a great price...