This is a mixed bag as online the service is great delivery on time reallt prompt. In store remains a lot to be desired unfortunately , staff lack the product info and often come up short which is what it is . I dont think they are hiring the best possible staff and with the high turnover i dont think they do enough to convince good people to stay

Great product and super efficient delivery service from London to Aberdeen.

My sister who spends a lot of money with Daylesford kindly bought me a gift voucher for my last birthday. What a disaster! She won’t buy another one.
I tried to spend the voucher in store but was told it had expired - before the 12-month deadline. The staff were clueless and unhelpful . I then tried online. Long story short, the Pimlico store had never activated the card when purchased. I rang customer services three times before I got someone who knew what they were talking about. Well done Casey who set up a new e gift card. The website still wouldn’t accept it (a lot of functionality problems which need fixing) so I ended up doing a phone order. So hours later I had an order en route. The woman who arranged the phone order said she’d email to tell me what the balance was on my card. She didn’t follow through. So, all in all, a dreadful experience which wasted hours of my time. Not a high class, luxury outlet in any sense apart from the high cost of their products. Nobody apart from Casey wanted to hear about the problems of dealing with Daylesford.

Warm, friendly and efficient

Busy Saturday afternoon we popped in for lunch. Sadly this is the second time the salads were well under par to Daylesford quality. Too much sauce, very soppy and not enough GREEN. Perhaps they are a day old? Hope they restore fresh crunchy signature salad.

First order was delivered to the wrong address, contacted your customer service which was v helpful & sent a replacement order straight away. Got 3 broth soups. Impressed with the Beef & Thia, the Chicken wasn't so tasty. An excellent product & will order again & recommended.

Service was pleasant and efficient.
Coffee was acceptable but surprised we don’t yet see any coffee art, like a simple swirl or a D for Daylesford on the top of a £5 mug, wouldn’t take much especially when not busy.
Also somewhat object to when paying in cash, being presented with a bill that already includes a service charge - albeit being flagged as discretionary. It’s unlikely most customers would ask their server to reprint the bill and withdraw the tip, I think this is sharp practice. When paying with a card, there’s often an easier - perhaps more tactful - way to say I want to tip separately or I don’t want to tip. Who thought this up? I am surprised by Daylesfird Organics that they do this.

It’s a beautiful haven in the centre of London and the staff are professional and always available.

Dalesford has been a favourite spot for over 20years but the last two visits have been very disappointing. Service was poor - not only from a responsiveness perspective but also the way in which the waitrons address you - surly and impatient. It really feels like they are doing you a favour. And then there is a service charge automatically included resulting in zero incentive for the waitrons to provide even a decent service. Meals were good except for the salad which was all leaves and very little else. Perhaps they have got too big…

Nice spot. Friendly staff. Quality products. Very well presented.

Excellent service delivery so quick

The lady who looked after me outside on the terrace was really friendly, efficient & service was very quick unlike previous occasions when I drew attention to the fact via the manager. I am delighted to see that the service has improved dramatically. I felt before that the staff had not been trained properly to pour water without front asked, or tap water & to check in on guests & this time they did!

5 Star for Great food. Love your chopped salad.

2 Stars for Service. No one came across to check all was okay or to ask whether I’d like another beverage or pudding.

First time visitor and was very impressed. I had a pot of Earl Gray tea and it was so much better than ordinary tea bag you get in coffee shops. Organic tea about £5 compared to £3:50 in coffee shops but worth it. Look forward to trying lunch.

Great food, great coffee stuff are very friendly and helpful

Got to restaurant 1/2 hr early and got seated. Delicious lunch and small plates. Great Coffee. Good service