Datel Electrical Recensioni 

78
TrustScore 3.5 su 5

3,4

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

We booked Datel Electrical to come and visit to give a quote on various electrical work we wanted doing. Paul was late for the meeting, which wasn't particularly impressive. We s... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Brilliant service. It's very easy to give 5 stars when a job goes to plan, it's only when something unexpected happens do you see the true nature of a business. I'll try and cut a very long story shor... Leggi di più

Valutata 5 stelle su 5

Sam from Datel quickly replaced an outside light which had failed. He also checked our spotlights in our lounge were ok as we had a water leak in the conservatory extension. Water & electrics not a go... Leggi di più

Valutata 5 stelle su 5

It's a long time since I discovered such a professional company. Everything 5 star, friendly, professional, good pricing, good choices of products. Could not fault anything at all, well pleased. Highl... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Elettricista
  2. Servizi di riscaldamento e boiler

Informazioni fornite da varie fonti esterne

Datel Electrical provide electrical contracting services across Torquay & Devon offering outstanding customer service. We have a 24 hour electrician based in Torquay, ready to lend a helping hand across South Devon, 7 days a week.


Informazioni di contatto

3,4

Nella media

TrustScore 3.5 su 5

78 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,4

Tutte le recensioni

(78)

2 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Unreliable and inefficient

We booked Datel Electrical to come and visit to give a quote on various electrical work we wanted doing.

Paul was late for the meeting, which wasn't particularly impressive.

We spent quite a long time with Paul explaining precisely what we wanted doing. He made no useful suggestions (for example regarding some external step lights we needed) and put the onus on us to search things out and provide information.

We e-mailed Datel Electrical with the information required and then we waited. Finally we received an e-mail from them asking if we were happy with the quote(!).

I e-mailed back immediately, saying (obviously) that we didn't have a quote but were waiting for a response to our e-mail.

Datel Electrical called back to fix another appointment - no explanation as to why this was necessary (although we suspect that Paul had forgotten all about the original appointment and what had been discussed). A date and time was agreed for the appointment but, in the confirmatory e-mail, the time was changed to a 'window' rather than the definite time agreed.

On the day, in the middle of the 'window', Datel Electrical telephoned to say that Paul was running late and wanted to move the appointment to another day. I explained that as there was no one living in the house concerned someone had gone there specially to meet Paul, but the resonse was along the lines of "Sorry about that, but I'm not the one responsible" and lightheartedly offhand.

I said that, with this sort of unproffesional behaviour when we hadn't actually given the job to Datel Electrical, we definitely didn't want to be in their hands for any job.

We are now, of course, looking for an alternative electrician.

Very poor, unprofessional behaviour.

23 marzo 2026
Non scritta su invito
Logo di Datel Electrical

Risposta di Datel Electrical

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience with us did not reflect the standard of service we pride ourselves on delivering.
We would never want a customer to feel that their time has not been valued, and we fully acknowledge that on this occasion the communication and follow-through fell short of what you should have expected from us.
We take all feedback seriously as it helps us to continually improve, and we are sorry that we were unable to demonstrate the quality of service that the vast majority of our customers experience.
We wish you all the best with your project and hope you find the right electrician for the work ahead.

Valutata 5 stelle su 5

It's a long time since I discovered…

It's a long time since I discovered such a professional company. Everything 5 star, friendly, professional, good pricing, good choices of products. Could not fault anything at all, well pleased. Highly recommended.

1 dicembre 2025
Non scritta su invito
Logo di Datel Electrical

Risposta di Datel Electrical

Thank you Terence, it was a pleasure to work with you and we are pleased it turned out so well.

Valutata 5 stelle su 5

TOP COMPANY

I’ve been using DATEL for 3 years. Owner Dave keeps a tight grip on things. The vans are immaculate, electricians know what they are talking about. The team turn up on time. Chris runs the front of house and is straight forward to work with. Fair prices and clear invoices. They have done work for my 89 year old mum and make allowances for limited mobility. Top company highly recommended for working with the elderly.

16 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Great service

Great service, electrician arrived within the hour, diagnosed and fixed the fault and got us out of real trouble so we didn’t have to let down paying guests.
Well done and thanks again!

3 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Professional throughout and worth every penny

Very professional and thorough from Quote to the work being finished and payment being made. All of the staff involved were of a very high standard, personable and pleasant. The work done was perfect and worth every penny. Thank you we will use you again.

1 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Domestic ring main kept on blowing

Domestic ring main kept on blowing. 2 other companies attempted to sort out the issue. One phone call to Datel and an hour or so later 2 electricians at my door to attempt to rectify the problem. Inside a minute a very serious issue had been detected (missed by the other electricians...well, not quite...CAUSED by the other electricians FACT)...and then, within 10 minutes the underlying issue had been detected and sorted. No standing around and talking. Polite, mannered and courteous absolutely. I simply could not thank this company, nor the sparky's sent out enough. True rock stars. Cheapest, nah...best oh YEAH. Like my wife said to me, you pay peanuts and you get monkeys...simple as that. Me and my false economy had forked out to 2 guys before DATEL and paid the price...lesson learned. VERY VERY HIGHLY RECOMMENDED.

20 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

excellent service

Thank you for your excellent service updating the electrics throughout my house. I will certainly use Datel again and will recommend your firm to others.

29 ottobre 2022
Non scritta su invito
Valutata 5 stelle su 5

Highly recommended!

Absolutely delighted with the work Datel have done in my flat, they have done a really thorough job and I have felt really confident in the whole team from start to finish. They have been a great company to deal with, everyone has been so helpful, polite and friendly, they have responded quickly, provided advice and answered all my questions. Highly recommended.

12 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

Amazing Service!!

Amazing service from this company. From booking the job in to going above and beyond, Datel definitely stand out from the rest!! Will be using and recommending every time!

2 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

Nest system

Had a Nest system installed yesterday by John (and Reece) really pleased with it and the wonderful tidy job done by them Thank You

12 gennaio 2022
Non scritta su invito
Valutata 5 stelle su 5

Polite

Polite, efficient, honest and worked cleanly and quickly. The electrician was informative and highly skilled. He explained all the work he was doing and answered all questions directly. Would recommend this company highly if you want a good job done well and on time!!

14 dicembre 2021
Non scritta su invito
Valutata 5 stelle su 5

I ordered 2 x Creda electric radiators

I ordered 2 x Creda electric radiators, to replace 2 x old Dimplex storage heaters. Ryan, the engineer arrived on time, was very friendly and professional. Removed the old storage heaters and installed the new ones without any problems . Very efficient , would recommend this company .

14 dicembre 2021
Non scritta su invito

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