Dailypoppins Recensioni 

204
TrustScore 3 su 5

2,9

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Scopri cosa dicono le persone

Valutata 2 stelle su 5

Terminated the agreement with the Rickmansworth franchise a few weeks ago. The cleaning aspects were okay but they never took the full 2hrs booked. Real problem was the lack of care around security. O... Leggi di più

Valutata 5 stelle su 5

Recently hired for an end of tenancy clean and must say they were brilliant. There were one or two spots found on the checkout report that had been missed, but they returned immediately to rectify, so... Leggi di più

Valutata 1 stelle su 5

Took my card details to take payment for my first clean. Booked in for arrival between 9-11 nobody showed up, nobody answering phones. I received a lazy text message saying they made a mistake all hum... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

After 2 hours Natalia and her Polish team left my property sparkling?, spotless ? I don't know how to adequately describe the difference she and her team made. Congratulations to Daily Poppins. Incre... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Impresa di pulizie

Informazioni fornite da varie fonti esterne

Home Cleaning Specialists All franchises independently owned and operated


Informazioni di contatto

2,9

Nella media

TrustScore 3 su 5

204 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,9

Tutte le recensioni

(204)

8 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

A brilliant service from Daily Poppins Stamford

The cleaning teams are incredibly professional and leave our home immaculate. They go above and beyond! We wouldn't hesitate to recommend them to anyone.

8 febbraio 2024
Non scritta su invito
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Risposta di Dailypoppins

Thanks for leaving a review. I will ensure to let Jill and her team know.

Valutata 5 stelle su 5

The teams are very professional do…

The teams are very professional and do a thorough job. The house always looks sparkling after they have been. I thoroughly recommend this company.
Mrs B

6 febbraio 2024
Non scritta su invito
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Risposta di Dailypoppins

Thank you for taking the time to review our services. We will let the staff know you left them a 5 star review.

Valutata 4 stelle su 5

Very efficient

Very efficient and reliable cleaners.

They do a pretty through clean although could be better

6 febbraio 2024
Non scritta su invito
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Risposta di Dailypoppins

Thanks for the review. We will definitely take note of the could do better and aim to improve to 5⭐️ next time

Valutata 5 stelle su 5

Very good weekly clean

6 febbraio 2024
Non scritta su invito
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Risposta di Dailypoppins

Thanks for taking the time out to leave a review. I will let the staff know how pleased you are.

Valutata 5 stelle su 5

The team are always very thorough

The team are always very thorough. They do a great job very professionally.

5 febbraio 2024
Non scritta su invito
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Risposta di Dailypoppins

Thanks ever so much for letting us know how pleased you were. We will let the staff know.

Valutata 5 stelle su 5

Always great service and the ladies are…

Always great service and the ladies are courteous and mindful if you are home. Would recommend every time.

2 febbraio 2024
Non scritta su invito
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Risposta di Dailypoppins

Thank you for taking the time to leave us a review. I will pass your kind comments onto the staff who attended your home.

Valutata 5 stelle su 5

High quality cleaning service

High quality cleaning service, my place looks brand new and clean after a visit by these very professional staff. I highly recommend this company. This was the Peterborough branch.

31 gennaio 2024
Non scritta su invito
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Risposta di Dailypoppins

Thank you for you 5 🌟 review I will let the staff know how pleased you was with the service they provided

Valutata 5 stelle su 5

Daily popping Newbury

I have been using daily Poppins Newbury for a few months now , great service as always. Prompt response around any queries and flexible around changes in timing if needed

19 gennaio 2024
Non scritta su invito
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Risposta di Dailypoppins

Thank you for your review of the Newbury branch. We will look forward to cleaning for you again soon

Valutata 4 stelle su 5

Fantastic job

I arranged for their cleaning services, everything was explained and any questions were answered. They were on time and did everything as agreed and done a fantastic job. I will a range further visits.
The people were friendly & chatty and would recommend them.

19 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Amazing

Responsive, professional and provided a great service. I will be using them again! Thank you, Woking branch

18 gennaio 2024
Non scritta su invito
Valutata 1 stelle su 5

Awful cleaning, damaged property

Re: Basingstoke Branch - The cleaners poorly cleaned the items I gave them to clean, and proceeded to clean other items I told them not to. They also damaged my freshly painted walls and baluster. I asked for a refund but no responsibility was taken, in conclusion I was rudely denied any money, discount or reparatory cleaning service.

3 gennaio 2024
Non scritta su invito
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Risposta di Dailypoppins

I’m sorry you was disappointed with the service provided however as we explained during our telephone conversation our staff worked continuously during the time you paid for and they followed your instructions. When they’d completed the time slot booked you thanked them for their efforts and they left however you have now raised concerns regarding some items you believe were missed such as inside the toilet cistern and behind the kitchen kick boards neither of which is something we would generally clean as these are not standard practice in any case you would have needed to have booked more time to allow for more cleaning to have been done as the staff did as much as possible in the time allocated. Once again we are sorry you was not entirely happy with what our staff was able to achieve.

Valutata 1 stelle su 5

Used my private driveway to do a…

Used my private driveway to do a three-point turn, instead of driving 10-seconds up the road where there’s a turning circle. This company is working frequently on my road so well aware of the turning circle merely seconds away.
The clearly don’t respect a person’s private property so I wouldn’t trust them to clean my house.

8 agosto 2023
Non scritta su invito
Valutata 1 stelle su 5

Ripped off

Extortionate amount of money for a basic service from the Stamford team. We asked, were quoted and paid for a thorough/deep clean of our key living spaces and essentially received a basic surface clean of the most obvious areas. Quoted for and expected a 220 minutes clean and 3 cleaners were here for 77 minutes. Key and obvious parts were missed in rooms despite the fact I insisted these rooms were the priority at the start. No effort or pride taken in the clean or work and only refunded £40. If it was my company I would have either come out and seen the job or sent them back. We still had to pay £108 which is ridiculous considering are previous cleaner charged us £30 for the same work and did a considerably better job. Stay well clear!

9 agosto 2023
Non scritta su invito
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Risposta di Dailypoppins

Sorry to hear you were disappointed.

You booked the minimum of 220 minutes of service time
To quote you “do as much as they can” in the time.
Prioritising requested areas.
Our staff did as much as possible and actually they spent 240 minutes cleaning so 20 minutes longer than paid for!

Our service costs were given and accepted by you at the time of booking when it was also explained the price included uniformed, insured, DBS checked staff as well as all materials, equipment and Vat.

When you complained we reduced the the price as a gesture of goodwill which you accepted!!

Again I’m sorry that you was disappointed but clearly you needed a much longer service call to achieve the level of service you required.

Valutata 1 stelle su 5

Absolutely appalled by the service of…

Absolutely appalled by the service of Daily Poppins Stamford. Booked a one off blitz clean of my house - quoted £148 for 220 mins. I put in an email I assumed this was more than one person for this amount of time at that price and I was not corrected about this. So when 3 people turned up and cleaned for just over an hour I was horrified! I was told the time is divided by 3!!! Nearly £50 an hour completely outrageous when I had paid my previous cleaner £15 an hour and she was marvelous. If I had known that in advance I would have not gone anywhere near as firstly that is extortionate and secondly there is no way a house can be thoroughly cleaned in that amount of time. When I complained I was told it wasn’t possible to do a thorough clean in that time - then why on earth quote for it!! And on the invoice they wrote ‘thorough clean’ it was barely a surface clean. They did offer a partial refund however I still paid 3 times what I would have done for my previous cleaner.

Response to reply:
Have gone back through all emails and you did not in any email explain what the costs included so this is a lie in your reply. I said clearly the costs must be for more than 1 person and you did not say that was incorrect. I said I wanted a full ‘blitz’ of the house this was not done in any room let alone of the house. The rooms that were requested to be priority also not thoroughly cleaned. When the 3 people turned up we expected all of them to be there for the 220 minutes based on the price - I had actually expected 2 people for the 220 minutes so thought 3 was even better service……until they all left an hour and a bit later.
I would have expected a much larger refund and/or an offer to come back and complete the job.

9 agosto 2023
Non scritta su invito
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Risposta di Dailypoppins

Sorry to hear you were disappointed.

You booked the minimum of 220 minutes of service time
To quote you “do as much as they can” in the time.
Prioritising requested areas.
Our staff did as much as possible and actually they spent 240 minutes cleaning so 20 minutes longer than paid for!

Our service costs were given and accepted by you at the time of booking when it was also explained the price included uniformed, insured, DBS checked staff as well as all materials, equipment and Vat.

When you complained we reduced the the price as a gesture of goodwill which you accepted!!

Again I’m sorry that you was disappointed but clearly you needed a much longer service call to achieve the level of service you required.

Valutata 5 stelle su 5

Oxford Franchise

Oxford Franchise. The team did an excellent job! very friendly and they stayed overtime to ensure the main requested areas were completed. Will definitely book again.

19 giugno 2023
Non scritta su invito
Valutata 1 stelle su 5

Underwhelming clean, no refunds

Oxford Franchise. Paid for two visits, the quality of the clean on the first visit was underwhelming. Asked for my money back for the second visit and was refused. They didn't turn up for a second visit.

I contacted ag___.fu____ at dailypoppins.com on 05/06/23 at 08:41 and 07/06/23 at 22:04, with no response after two weeks.

2 giugno 2023
Non scritta su invito

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