Finally received my bike saddle seat stem, the lady involved, Hazel, done a great job trying to sort this with the supplier, pinarello, but pinarello dragged their feet👍
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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From start to finish the company has been quite outstanding! The bike is perfect. I had a question day 1 which was dealt with promptly. Very highly recommended.
L'azienda ha risposto
I had an excellent experience with CycleExchange. They patiently and helpfully answered all my weird and wonderful questions! They were also extremely helpful when I visited the store to test-ride th... Leggi di più
L'azienda ha risposto
Accidentally came across this company, and I’m so glad I did. I’d been looking for a gravel bike for a while but didn’t want to spend thousands. I bought a second hand bike that looks brand new for a... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Since 2013 we have been the premier Pre Owned bike experts in the UK. Our long established team are happy to chat and give honest advise. Safety - Buy in Confidence Our buyers know what to look for. Our mechanics are thorough. Buying a pre-owned bike has pitfalls, we remove them. We check carbon thoroughly and ensure all components are sound. We ensure bikes are from a reliable source and not stolen. Every bike is serviced, tested and warranted. Value for Money Our network of suppliers and regular trusted customers means we have access to quality stock at the right price. Sustainability Our model extends the life cycle of quality products. We recycle, resell and reuse as many components as possible.
Informazioni di contatto
27 Sury Basin, KT25NZ, Kingston, Regno Unito
- 02085468289
- support@cycleexchange.co.uk
- cycleexchange.co.uk
4,9
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent service and delivery
Excellent service and delivery
Very quick to reply to emails and bike was as described
Highly recommended service
13 aprile 2026
Risposta di Cycle Exchange
Hi Paul, thanks for the lovely feedback. Looks like your Urrun is making is way from the Orbea team so won't be much longer. We'll get that out to you as soon as it arrives, hope you enjoy. All the best. 🙏
New (to me) Gravel Bike
A friend recently bought a road bike from Cycle Exchange and recommended them. I test rode three of the gravel bikes they had in my size (I’m 6ft 3). They were really helpful all through this process. I’ve riden it twice since and loved it. There is a niggle with the gears slipping, which the workshop have identified as a slightly bent hanger. They’re ordering another and will fit it under warranty. A small nuisance but sorted out with charm and no friction. Great sales, great after sales.
11 aprile 2026
Risposta di Cycle Exchange
Hi Michael, thanks for the lovely review, hope the gears are running smoothly now and you're making good use of the Vielo. All the best 😊
Fast and efficient delivery
My bike was delivered within 24hrs of ordering and was in perfect condition.
10 aprile 2026
Risposta di Cycle Exchange
Hi Lynda, glad it arrived quickly for you and condition as expected 😊 Enjoy.
Unfortunately not a good experience
Unfortunately not a good experience. I was given a price for my bike which I accepted. A gentleman came round my house and thoroughly checked the bike. There were scratches around the bottom bracket. This was photographed and sent back to Cycle Exchange, there and then. Despite the scratches caused by the chain coming off, the BB had been replaced last quarter of 2025 well after the scratches were caused. Both myself and the gentleman that came to check and collect the bike, agreed that if these scratches had damaged the BB housing, the BB would not have been replaced. When the bike was taken back, it was rejected because of the scratches. It is now on its way back to me after having paid £50 for packing and carriage! Wasted my time with a £50 charge on top. I would have expected the chap that came to inspect, would have had the authority to reject it at the collection point. Would think twice about recommending.
15 aprile 2026
Non scritta su invito
Risposta di Cycle Exchange
Hi Victor, following your review we made contact with you directly to get more details and followed up with our collection team to get more context on what happened. Apologies that you weren't told that the bike may still need to be returned to you following closer inspection by our in-house team, this was an oversight and we refunded the £50 to you. Whilst the team doing the collections are experienced with what to look for in terms of damage, there are some rare occasions they may have it brought to our in store team for a 2nd opinion. As we provide our own 1 year warranty on frames I'm sure you can appreciate we need to be confident in the structural integrity of the frame. Whilst I appreciate you were disappointed we couldn't accept your frame, I do think the 1* review is unfair and doesn't reflect the service you received.
First class service
First class service provided by the team at Cycle Exchange. Exchanged my trek to buy a factor on the cycletowork scheme and dealt with Max who was brilliant in explaining the process and making it all very easy. So pleased with the new bike collected in from the shop and even got a complimentary coffee! I would highly recommend purchasing your next bike from these guys.
9 aprile 2026
Risposta di Cycle Exchange
Hey Max, thanks so much for taking the time to review, much appreciated. Hope you enjoy the Factor 😊
Risposta di Cycle Exchange
Hi Tony, great to hear! Hope you're having lots of fun on the Speedster 😊
Plenty of good advice and lots of help
Plenty of good advice and lots of help. Also, the process of returning a bike I had bought and replacing with a new one was quick and easy. A really good service - thank you.
4 aprile 2026
Risposta di Cycle Exchange
Hey Jonathan, hope you're enjoying the Giant and glad the process was nice and straightforward :-) Have fun 😎
Great workshop outcomes
Another incredibly well executed workshop investigation and remediation by Mo and Todd. Anything I’ve got that wasn’t built by cycle exchange is now getting the pro treatment from them. What a relief to find professionals who have the desire and capability to get it right first time providing useful information along the way.
18 marzo 2026
Non scritta su invito
Risposta di Cycle Exchange
Hi Julian, great to hear! I've passed the feedback onto the guys, much appreciated 👍
Risposta di Cycle Exchange
Hi Paul, hope you've had a chance to take the Merida for a spin and enjoy the long w/end. Thanks for the lovely review 🙏
Very helpful & responsive staff during…
Very helpful & responsive staff during the buying process. Bike is superb & really appreciated the home delivery. Recommended.
25 marzo 2026
Non scritta su invito
Risposta di Cycle Exchange
Hi Simon, great to hear. Hope you're enjoying the Scott and thanks for the lovely feedback. 😊
Risposta di Cycle Exchange
Hi Simon, hope you're having lots of fun on the Scott and thanks for the review. 👍
Definitely buy from CycleExchange again
Great Communication, Service & Delivery, Bike arrived well packaged as described and well priced, really happy with everything and now happy out riding!!!
17 febbraio 2026
Risposta di Cycle Exchange
Hi Paul, thanks for the lovely feedback, much appreciated 😊 Hope you're enjoying the Tifosi
Risposta di Cycle Exchange
Hi Chris, thanks for the feedback and hope you're enjoying the Diverge 😊
Great experience
Great experience. Very quick coming back to all my queries. The bike was dispatched very quickly and the delivery option was great, and affordable thanks to the promotion. The bike is as described, almost new really. I'd definitely recommend using Cycle Exchange.
20 marzo 2026
Risposta di Cycle Exchange
Hey Denis, that's great to hear! Hope you're enjoying the TCR 😎
Effortless transaction
I submitted my application to sell my road bike with Cycle exchange, received a very reasonable quote, that I immediately accepted; thereafter the process of preparing, sending and completion of the sale was faultless - I would definitely recommend Cycle exchange.
27 marzo 2026
Non scritta su invito
Risposta di Cycle Exchange
HI Colin, great to hear everything went according to plan 😊 and thanks for the feedback.
Risposta di Cycle Exchange
Hi Clarissa, hope the build went well and you're now on the road. Thanks for the lovely feedback, much appreciated 😊
Helpful with quick Delivery
Ordered a SystemSix Hi Mod. I had a few questions which were either answered promptly or I was guided to where to find the information. They were very helpful and delivery was quick. The frame was also well packaged.
12 marzo 2026
Risposta di Cycle Exchange
Hi Darren, appreciate the feedback and hope you're enjoying the Systemsix. All the best 🙏
Great customer contact and service
Great customer contact and service, very approachable and communicative, they did exactly what they said they would do, bike arrived on time and in perfect condition, well packed and good carrier used as well.
6 marzo 2026
Risposta di Cycle Exchange
HI Paul, thanks for the lovely feedback, much appreciated. Hope you enjoy the C68 😍
Delivery was very quick
Delivery was very quick, the bike arrived well packaged and is in excellent condition, I can't believe the bike is five years old it looks so good.
13 marzo 2026
Risposta di Cycle Exchange
Hey Stephen, age is but a number so they say 😜Hope you enjoy the TCR.
Thrilled with my new bike
Thrilled with my new bike. The buying process was excellent and when enquiring about delivery with customer service, their response was quick and helpful. Bike arrived very well packaged and would highly recommend them 😁👍👏
16 marzo 2026
Risposta di Cycle Exchange
HI Scott, really pleased you're enjoying and the process was nice and straightforward 😊All the best.
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