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Dettagli dell'azienda

  1. Investigatore privato

Scritti dall'azienda

Cybertrace provide an intelligent approach to investigations and we specialise in cyber fraud (scams), scam detection, cryptocurrency trancing and expert opinion, website cyber forensics, fraud / scam data and intelligence collection. We have permanent operations in Australia, Asia, Africa, Europe and the USA.


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

16 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

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Valutata 5 stelle su 5

Prompt service

Prompt service. Very professional. Would highly recommend

25 settembre 2025
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Risposta di Cybertrace

Hi Nick,

Thank you for your review, we are glad to have assisted you.

Valutata 1 stelle su 5

JUST, SIMPLY, ONLY and PURELY $HIT

JUST, SIMPLY AND ONLY LIARS AND THIEVES AND CRIMINALS. Probably they learned and even work together with the SCAMMERS directly. I have been dealing with them for 4 long & absolutely disgusting months now and already paid EUR 40000 and have not gotten one single penny of my scammed money back but they continue to ask for more money instead ! Just a bunch of narcissists and mysogenistic bastards and assholes !!!

25 luglio 2025
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Risposta di Cybertrace

Hi AF, We can assure you that you did not deal with Cybertrace. The actions you mention do not reflect how we operate. Unfortunately, scammers frequently impersonate us online by creating fake websites and posing as our company to deceive victims. We actively work to shut these sites down every week to protect the public.

Please note that our only official website is cybertrace.com.au and we do not use any other domains. If you are able to share the website or email address you dealt with, we would be happy to confirm it was not us and take steps to have it removed.

Valutata 1 stelle su 5

Voor 5000 xrp benadeeld

Voor 5000 xrp benadeeld. Ze zouden mijn geld terug bezorgen.

Uiteindelijk geld gekost.

Het zijn oplichters.

31 maggio 2025
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Risposta di Cybertrace

Hi Mark, Cybertrace has been in operation for the past 10 years and we’ve never promised to return money to any client. We are investigators and not money recovery agents. I’ve checked our CRM and we have no records of you. I believe it is likely you have had dealings with scammers posing as Cybertrace. I request that you review your records and confirm who you were dealing with. You can contact us at enquiries@cybertrace.com.au.

Valutata 5 stelle su 5

I had some what I thought was "missing"…

I had some what I thought was "missing" transaction and was quite concerned, James was a thorough professional and investigated my issue which ended up with a positive result for me. If I ever need this sort of service again I will not hesitate to contact James and Cybertrace, and will recommend them to business colleagues.

30 gennaio 2025
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Valutata 5 stelle su 5

I had received anonymous emails that…

I had received anonymous emails that threatened my livelihood, I contacted Cybertrace and explained the situation. James from Cybertrace was very helpful, he managed to identify the offender and generate a report that was suitable to furnish to the court. I was very happy with the professional service.

9 ottobre 2024
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Valutata 5 stelle su 5

Cybertrace

After being scammed of a substantial amount of money and then trying unsuccessfully for over a year to retrieve my funds with two different companies, both scammers also. I was at my wits end!
I was then very kindly given the details of Cybertrace.
Since initially being in contact with them, they have been excellent, both understanding and very professional.
A full and comprehensive report was gratefully received from both Emma and James at Cybertrace.
I cannot thank James enough for his help in a very difficult and emotional time!

Lindsay

3 giugno 2024
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Valutata 2 stelle su 5

no help offered, only for people lost in millions

only for people who lost millions I think, no help was provided when I narrated the story that I lost around 5k USD. The immediate answer I received sorry unfortunately our fees are high so it is not worth helping my case. huh.
sometimes I feel we are just humans for our namesake and probably that "human" can be replaced with something else in the future.

post review:

I will not edit my comments and my review stands still, sometimes I feel like everybody is a scammer including organizations like yours. you guys just work for bigger money scams so that you can save some --ultimately the customer or victim is at a loss anyways.

I am saying true from my heart and this review has to be read by everyone so that they will understand what kind of expectation and mindset they have to set before approaching organizations like yours -- advertising big service words but when you look deep inside everything is empty!

10 marzo 2024
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Risposta di Cybertrace

VenkataAnoosha Eunny,

Thank you for your feedback. We're sorry we couldn't take on your case. Our priority is to ensure our investigations are both ethical and economically viable for our clients. In cases where the cost of pursuit exceeds potential recovery, we believe it's in the client's best interest to advise against it. This decision is made with careful consideration, aimed at preventing further financial strain.

We hope that you understand that our decision was made in the spirit of ethical professionalism by not taking advantage of your situation and safeguarding your interests. If you feel that our honest and transparent approach merits recognition, we kindly ask you to consider updating your review with a rating that reflects the fairness and integrity with which we handled your enquiry. Your feedback is invaluable to us, and a fair assessment helps us continue our work with integrity and trust.

Warm regards,
Cybertrace team.

Valutata 5 stelle su 5

Helpful resource for a cyber-bullying case

I hired Cybertrace to help me in a case of anonymous online harassment, in which the perpetrator was using anonymous Gmail and social media accounts to harass me and spread false claims about me. Cybertrace was able to obtain valuable information about the perpetrator, including a clean IP address which I am now using to try to push this case with the police. In addition to their effectiveness in finding information about the perpetrator, I found Cybertrace staff to be quite professional and responsive, both by email and by phone.

15 novembre 2023
Valutata 5 stelle su 5

Bright light in a world of darkness

If you’re reading this you’re unfortunately in the same position i’m in but you’re now looking into what I consider the best hands you can be in at this current stage.

James at Cybertrace has been very helpful and although my story is long from over I believe Cybertrace have given me a head start which gave the police something they can work with. The police have taken over my case, without Cybertrace I’m doubtful the police would have looked into it as unfortunately Australia lacks a clear path for scam victims. As I write this review it’s my wish that Australian authorities would work hand in hand with Cybertrace to efficiently help victims.

Some tips I took away so far,
Report your situation to Cyber.gov.au this is a waiting game to get police assistance so you may as well get waiting while you give Cybertrace time to do their job as it’s likely police will be needed at some point.

If Cybertrace find your money has gone to an exchange email the exchange immediately, they can freeze the suspect’s account. Also ask the exchange what information they require on a police request template so Cybertrace can ensure you get exactly what you need.

Lastly good luck and stay on the bright side as the other side is no good, good will prevail.

30 gennaio 2024
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Risposta di Cybertrace

Thanks Matthew, we really do appreciate your review, and your tips will certainly help others who are in a similar situation.

Valutata 5 stelle su 5

Great Scam Phone Number Lookup Tool

Great Scam Phone Number Lookup Tool

I've been using the Cybertrace scam phone number lookup tool whenever my parents tell me about a scam call they got. Love it.

4 dicembre 2023
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Risposta di Cybertrace

Thanks Bill, we're thrilled that you like our tool and make good use of it!

Valutata 5 stelle su 5

I would recommend Cybertrace to others in our situation

Cybertrace have communicated clearly throughout the process. They kept me grounded at times which were stressful and confusing. They have been attentive and I am hopeful their report will aid the police in their investigation. I would recommend them to others who may find themselves in our situation.

22 novembre 2023
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Risposta di Cybertrace

Thanks for your kind words Sue, we really appreciate it. We know that people who contact us are often not having the best day, so we try our best to listen and understand the situation. Always here to help, and thank you for supporting us.

Valutata 5 stelle su 5

I wanted to deal with an Australian…

I wanted to deal with an Australian company and I was fortunate to find James at Cybertrace who has been more than generous with his time and very fast to react during a stressful time of need. James is great to deal with, friendly, open and honest regarding the whole process. Cybertraces tracking reports are clear and thorough and they provide templates which make it quick and easy for police to communicate with the appropriate company platforms. I highly recommend James and Cybertrace for your tracking needs and support if you’re unfortunate enough to need this service. Good luck

15 giugno 2023
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Valutata 5 stelle su 5

CyberTrace has given me direction

Unfortunately I am a victim of a well orchestrated scam, that lead me into loosing quite a substantial amount of money.
For several days after realising I’d actually been scammed, it honestly felt as though I had no direction.
With the biggest lump in my throat, and everything thing in a shambles and cloudy. I started thinking 💭 where on earth are these scammers, where is my money that I worked ‘ my a** off ‘ to save & how dare someone think they have a right to take anyone’s hard earned money.
After a few days when I settled down and my thought process was clearer. I started doing some research 🔬 ( at that point honestly not knowing, what was going to turn up ) During that search I was able to find out traces through cryto-wallets can be traced. Initially I was 1st corresponding with a company that operates in doing cryto ( cyber ) tracing, the only issue I had was, having that uncomfortable feeling of using a company overseas, that stated they were in Israel. ( Being raw from just being scammed by scammers overseas, I felt at unease.
I then conducted further research to locate a company in Australia, with that leading me to ‘ CyberTrace ‘ - ** Please note in any case please conduct your own research / due diligence **
My case is still pending, but to where I am with my case, is: I have reported my crime online with cyber report. ( You as the individual need to report the crime, that has occured to you. For anyone else to report your crime, it’s hearsay or assumption )
At CyberTrace, I spoke with James, who informed me ( remember I am a newbie to all of this ) - of what they required, primarily being my crypto wallet & the scammers wallet address. James informed me that the investigators will ‘ trace ‘ the movements of where the money went. I was informed during that conversation, that once the report is completed, it would be emailed to me. With in that report case, would contain template letters, that require to be completed by Police of your State / Territory in order to send to the platforms you utilised.
At this stage I’ve gathered as much information ( evidence ) I can, with cyber report, once you’ve done your online report, you can go back on to see a ‘ Status Report ‘ to see at that point where it’s located.
The Police at that point are unable to do anything, until they receive that report.
Back to CyberTrace - I have found James to be transparent, straight from the get go, and that is exactly what I am looking for.
If you find yourself ( I pray you don’t ) in an unfortunate situation, give CyberTrace a call and go from your judgement.
This is going to be a long process, but as mentioned above, I’m not happy to sit back and let some ( explicit words ) walk away with my money &/or having no legal action taken against them.
Honestly CyberTrace has at least given me that option / direction, as opposed to having no direction.

18 luglio 2023
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Valutata 1 stelle su 5

Cybertrace: Another type of scam

Cybertrace may be legitimate at some level but the help was of no value at all. Please read the small print - they provided me with two thigs: the location of my money on the blockchain and 'please complete' letters to take to a police station. The unprofessionally written letters were supposed to be filled in by 'a policeman' and then sent off to the Exchanges asking for the money to be returned. The police - who were not investigating, and were certainly not trained in cyber fraud, almost laughed. I tried three police stations with the same response. I was told to lodge the fraud with Australian Cyber Security Centre. I did this and they thanked me for the information. I lost over $60,000 with Everrise Brokers, plus the $3300 I gave to Cybertrace.

17 ottobre 2022
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Risposta di Cybertrace

Hi Vivienne, it disapoints me to read your review. We are legitimate in every way and can prove this through our professional licensing, professional associations, insurances and product / service, and not to mention our solid reputation over the past 7 years. We provided you with the products and services that you ordered and paid for and in fairness we cannot be judged by the inaction of untrained and inexperienced police officers. Our letters are deliberately written for a non-tech audience (general duty police). They are designed to be user friendly and non-technical. I am sorry that you feel they are unprofessional, though I can assure you that you are the first to report this. It is well known that police loath crypto fraud cases and they often create any excuse to not investigate which is apparent in your case. I am sure you will agree that this is outside of our control. I am glad that in the end the experts at ACSC recognised our professional reporting for your case. We wish you all the best.

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