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CyberLab Recensioni 

220
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

This was our first renewal for the business having been initially certified by CyberLab last year. I was very impressed with Jon. He was professional, polite, approachable and very clear in his inst... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

As someone who is constantly doing CE work with customers, CyberLab make what can be a difficult process simple. I have not been able to ask them a question they couldn't answer, even when this means... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

"What made your experience great?" - The answer to this can only be said in two words, Michael Bautista. Michael was an absolute pleasure to work with, he was professional, knowledgeable, and helped u... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Good support given and great to have an annual prompt. It was very useful to have the pdf guide to refer to this time with some explanation of what the question was being asked for - still some high b... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di sicurezza informatica

Scritti dall'azienda

CyberLab is a specialist cyber security company that provides a wide range of security solutions and services. Your one-stop cyber security advisor, the CyberLab team is equipped with the right technology, knowledge, and expertise to help businesses of all sizes, including large public sector organisations. By leveraging world-class technology, decades of experience, and our vendor partnerships, we have helped to secure thousands of organisations across the UK. Our unique Detect, Protect, Support approach makes us the perfect partner to review and reinforce your cyber security defences.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

220 recensioni

5 stelle
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4,9

Tutte le recensioni

(220)

49 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great Cyber Essentials Experience

Cyberlab made the Cyber Essentials certification process really easy. I would definitely recommend them.

6 maggio 2025
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Risposta di CyberLab

Hi Joe,

Thanks so much for your kind words, we really appreciate you taking the time to share your experience. It's great to hear you're happy with your Cyber Essentials!

Best wishes,
Ryan at CyberLab

Valutata 5 stelle su 5

Super Helpful

CyberLab were a great help in completing our Cyber Essentials accreditation, especially as I'm not the most tech savvy guy. We dealt with Michael Bautista who was super helpful, his prompt responses and expert advice made the experience much easier.

29 aprile 2025
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Risposta di CyberLab

Hi Carl,

Thank you for leaving such a thoughtful revie, we really value your feedback. We're delighted to hear that you're pleased with the service and grateful you took the time to share your experience.

All the best,
Ryan at CyberLab

Valutata 5 stelle su 5

Great Service

Always a smooth experience.

23 aprile 2025
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Risposta di CyberLab

Hi James,

Really appreciate you taking the time to share your thoughts, it means a lot to us. We're so pleased to hear you've had a positive experience with us.

Warm regards,
Ryan at CyberLab

Valutata 5 stelle su 5

Excellent service and assistance with gaining CE Plus accreditation

Michael the Cyber Analyst was very amenable, professional and helpful. We have a small digital architecture, however, Michael made it easier to navigate the process of achieving Cyber Essentials Plus accreditation for our business. He was prompt in his responses and instructions were clear. Thanks again

17 aprile 2025
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Risposta di CyberLab

Hi Chris,

Thanks so much for your kind words, we really appreciate you taking the time to share your experience. It's great to hear you're happy with the service - we have passed your message onto Michael & the team.

Best wishes,
Ryan at CyberLab

Valutata 5 stelle su 5

The assessor was great

The assessor was great, and the process was smooth. Thanks for all your help!

2 aprile 2025
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Risposta di CyberLab

Hi Theo,

Really appreciate you taking the time to share your thoughts, it means a lot to us. We're so pleased to hear you've had a positive experience with us.

Warm regards,
Ryan at CyberLab

Valutata 5 stelle su 5

Leigh McShane was brilliant and so…

Leigh McShane was brilliant and so helpful. He worked hard to understand what we needed, was very proactive without being pushy, and spent a very generous amount of time working with us to explain the service and what it provided. We weren't spending a lot of money but never felt for a moment that we were unimportant or anything was too much trouble.

20 marzo 2025
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Risposta di CyberLab

Hi Phillipa,

Thanks so much for your kind words, we really appreciate you taking the time to share your experience. It's great to hear you're happy with the service - we have passed your message onto Leigh & the team.

Best wishes,
Ryan at CyberLab

Valutata 5 stelle su 5

Great service from Mac

Great service from Mac, from the first point of contact, very knowlegable and quickly helped solve a problem.

24 marzo 2025
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Risposta di CyberLab

Hi Jon,

Really appreciate you taking the time to share your thoughts, it means a lot to us. We're so pleased to hear you've had a positive experience with us.

Warm regards,
Ryan at CyberLab

Valutata 5 stelle su 5

Very efficient

Very efficient, helpful and knowledgeable.

25 marzo 2025
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Risposta di CyberLab

Hi Robert,

Really appreciate you taking the time to share your thoughts, it means a lot to us. We're so pleased to hear you've had a positive experience with us.

Warm regards,
Ryan at CyberLab

Valutata 5 stelle su 5

Highly Recommended for getting CyberEssentials certified

Excellent guidance provided by an experienced auditor who explained the gaps that needed amending from the submission.
I look forward to working with you again next year.

11 marzo 2025
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Risposta di CyberLab

Hello Christopher, thank you for taking the time to leave us a review. It's great to hear you had a positive experience with us - Team CyberLab.

Valutata 5 stelle su 5

Really helpful and responsive service…

Really helpful and responsive service for our small business.
It's important that we have security of data and processes, so this is a great help to us and reassurance for our clients.

7 marzo 2025
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Risposta di CyberLab

Hello, thank you for taking the time to leave us a review. It's great to hear you had a positive experience with us - Team CyberLab.

Valutata 5 stelle su 5

Patience

Patient, supportive and very helpful. Guidance was provided when required.

10 marzo 2025
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Risposta di CyberLab

Hello Kirsty, thank you for taking the time to leave us a review. It's great to hear you had a positive experience with us - Team CyberLab.

Valutata 5 stelle su 5

Very helpful and professional

Cyberlab assisted us with renewing our certification and proved to be as helpful and professional as in previous years - thank you!

4 marzo 2025
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Risposta di CyberLab

Hello Roman, thank you for taking the time to leave us a review. It's great to hear you had a positive experience with us - Team CyberLab.

Valutata 5 stelle su 5

Extremely quick and efficient service

Extremely quick and efficient service, from start to finish. Nick and Thuran were both excellent, ensuring I had everything in place to gain my Cyber Essentials certification. Thank you!

7 febbraio 2025
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Risposta di CyberLab

Hello Robyn, thank you for taking the time to leave us a review. It's great to hear you had a positive experience with us. We will pass on your kind message to Nick & Tharun - Team CyberLab.

Valutata 5 stelle su 5

Cyberlab provided very useful feedback…

Cyberlab provided very useful feedback after our clients first attempt at this years Cyber Essentials certification. We thought they would pass first time because we've helped them for the last five years but Cyberlab pointed out some issues which needed resolving.

6 febbraio 2025
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Risposta di CyberLab

Hello Lloyd, thank you for taking the time to leave us a review. It's great to hear you had a positive experience with us - Team CyberLab.

Valutata 5 stelle su 5

Cyber Essentials Plus

I cannot praise Jonathan from Cyberlab enough! From start to finish, his service was nothing short of exceptional. His knowledge, patience, and willingness to go the extra mile made all the difference. He not only resolved my issues efficiently but also took the time to explain everything in a clear and professional manner.

Jonathan’s dedication to customer satisfaction is truly outstanding. His expertise and problem-solving skills are top-notch, and his friendly approach made the entire experience stress-free. It’s rare to find someone who genuinely cares about their clients the way he does.

If you’re looking for excellent IT support, Jonathan is the one to trust. Cyberlab is lucky to have such an incredible team member! Highly, highly recommended!

Thank you again Jonathan, will grab that beer one day.

31 gennaio 2025
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Risposta di CyberLab

Hello Rick, thank you for taking the time to leave us a review. It's great to hear you had a positive experience with us. We will pass on your kind message to Jonathan - Team CyberLab.

Valutata 5 stelle su 5

Highly professional and informative experience a highly…

The cyber lab assessment was a highly professional and informative experience. The team behind it demonstrated exceptional expertise and support throughout the process.

28 gennaio 2025
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Risposta di CyberLab

Hello, thank you for taking the time to leave us a review. It's great to hear you had a positive experience with us - Team CyberLab.

Valutata 1 stelle su 5

Really disappointed of the onboarding services…

Really disappointed of the services from cyberlab, had to wait 3 weeks they to purchase a license from Sophos! After numerous of emails and direct conversation over the phone With Charlie, where I clearly explained I need only Sophos endpoint protection license to continue using Sophos protection after my trials with Sophos. They couldn’t provide what I asked, on top of that they caused my company dedicated server to get frozen after rebooting when I’ve been asked from their support team to uninstall my Sophos agent. While wasn’t their direct mistake my server to get frozen after rebooting. Indirectly they caused my company email services to be not responding for over 24 hours. I will never use their services again.

In my world I expected to be onboarded in less than a hour after I signed the contract! In their word it took them 3 weeks they to send me a email with onboarding instructions…

Thank you, and from my experience it’s unbelievable how they got 5 stars rating here.

24 gennaio 2025
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Risposta di CyberLab

Hello Kostadin, we're genuinely sorry to hear that your onboarding with CyberLab didn’t meet expectations. We understand how frustrating delays and technical issues can be.

We take your feedback seriously and are actively reviewing how we can prevent similar issues in the future. While we regret the delay in providing the Sophos license and the unintended impact on your server and email services, we acknowledge that our communication and support should have been more responsive and aligned with your needs.

If you're open to sharing more details, we’d really appreciate the opportunity to support you further. Please feel free to reach out to our dedicated complaints inbox at complaints@cyberlab.co.uk, and a senior member of our team will follow up with you directly.

We appreciate your honesty and hope we can restore your trust in the future.

All the best,
Team CyberLab

Valutata 5 stelle su 5

Great Service

Tharun was very helpful.

15 gennaio 2025
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Risposta di CyberLab

Hello Andrew, thank you for taking the time to leave us a review. It's great to hear you had a positive experience with us. We will pass on your kind message to Tharun - Team CyberLab.

Valutata 5 stelle su 5

The consultant I was dealing with was…

The consultant I was dealing with was very patient and helpful when I did not understand what was required.

13 gennaio 2025
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Risposta di CyberLab

Hello Caroline, thank you for taking the time to leave us a review. It's great to hear you had a positive experience with us - Team CyberLab.

Valutata 5 stelle su 5

Seamless and stress-free

Cyberlab made the Cyber Essentials Assessment process seamless and stress-free. Their team was professional, supportive, and always ready to help with any questions. The whole experience was smooth, and we couldn’t be happier with the outcome. Highly recommend!

2 gennaio 2025
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Risposta di CyberLab

Hello Marc, thank you for taking the time to leave us a review. It's great to hear you had a positive experience with us - Team CyberLab.

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