I've never felt more like a baddie than when I'm wearing CXIX. They have taken the extra effort to make inclusive designs that look amazing on all dancers. Coming out of the summer, you can also enjoy... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
They have the best customer service ever. After receiving one item in the incorrect size, they kindly offered the replacement. Since they were out of the top in my size, we have found another model wh... Leggi di più
Shocked to see such awful reviews - Cxix are my favourite pole attire brand. I’ve been wearing their pole clothes almost exclusively for years now and am extremely happy with the quality, design, how... Leggi di più
I absolutely love this polewear brand! I've used their products for my first ever PSO competition, my first pole photoshoot, and now my second pole photoshoot. Their products are always very high qual... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Est. 2015, CXIX are setting a new standard of fashion for movement artists. Loved by Pole Dancers, Aerialists and Statement Makers Globally.
Informazioni di contatto
Australia
- hello@cxix.com
- cxix.com
Good for plus sizes too
Got spme very cheap separates in the sale, loads in stock in larger sizes nice to see inclusive sizes in pole.
12 novembre 2023
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Best quality pole wear
Shocked to see such awful reviews - Cxix are my favourite pole attire brand. I’ve been wearing their pole clothes almost exclusively for years now and am extremely happy with the quality, design, how quickly they deliver and customer service. I love that it’s a brand created by dancers for dancers. They really understand where you’ll need more coverage, or which parts you’d like to showcase. 5* from me all around.
22 luglio 2023
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Wow… no costumer service
Wow, wish I had read the reviews here earlier. I have issued a refund but no sign of them anywhere. No confirmation of receiving the parcel, no updates whatsoever. Still waiting…
16 maggio 2023
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Risposta di Cxix
Hi Lotty,
Thanks for leaving a review and we are sorry to hear you didn't have the best experience.
We have looked into this and can see that we have been responding to you in a timely manner and every one of your emails was replied to the following business day. It was regarding an order that you have refused a delivery for, since you were not willing to pay the associated customs fees.
We advise on our website that for international orders (including European Union), knowing the customs process and customs charges associated is entirely the customers responsibility, and is to be managed / paid by the customer. https://cxix.com/pages/shipping-information
We ended up refunding your order even before the refused parcel reached our warehouse, which is not something we normally do, and absorbing the associated shipping cost on this order.
Thanks,
Team CXIX
Don't issue full refunds
Ordered jogging bottoms and paid for shipping.
When they cam they were too big so sent them back, paid for shipping again.
But got a partial refund with no explanation as to why.
2 aprile 2023
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Risposta di Cxix
Hi Hannah,
Thank you for sharing your experience and we are sorry to hear the joggers weren't the right fit for you.
We have checked and can see your order was fully refunded apart from the initial shipping cost. Please note, as per our Returns Policy we do not refund shipping fee on returned orders, only item cost.
More information on our returns:
https://cxix.com/pages/returns
Thanks,
Team CXIX
Returns are a pain to arrange and very very slow
Took 8 emails to arrange a return for an item that was FAULTY. They told me to keep the faulty one... which meant i had to pay for a return of a different item. We're now 10 days on... still waiting.
22 marzo 2023
Non scritta su invito
Risposta di Cxix
Hi Claire,
We are sorry to hear you've had an unpleasant experience with slow returns in the past!
We are very excited to announce that we have now partnered with a new Returns solution company, making our Returns experience a whole lot easier, quicker and more enjoyable x
HUGE LET DOWN IN YOUR QUALITY CONTROL
If there was a zero I could of given CXIX ZERO. It started with my experience shopping a pair of classified crossover bra + bottom online. The bra arrived and non-padded, apparently they are faulty items cause on website it’s clearly saying PADDED. I’ve contacted customer service on 21st January 2023 and they agreed to send replacement, so I was okay waiting the replacement parcel finally arrived on 22nd February. Opened the parcel and it was another pair of NON-padded, ok so I contacted customer service again and got promised that all non-padded ones were removed from warehouse and correct replacement will be sent again. Ok so I kept my cool and waited for another few weeks. And on 9th March 2023 I finally received the replacement parcel and they are the NON-PADDED FAULTY ONE AGAIN ! Are you serious that you’ve been keeping sending me faulty bra for THREE TIMES ALREADY ? Are you able to post me the correct item ?? Please value our precious time and STOP TROLLING ME !
11 marzo 2023
Non scritta su invito
Risposta di Cxix
Hi Bonnie,
We are really sorry you've had this experience, and can completely understand why that would be frustrating! It seems there was a number of things that has gone wrong with your order, for which we apologised and did our best to correct for you.
The non-padded issue was a manufacture error that we haven't come across until your order.
We use third party fulfilment centre, rather than pick and pack the items ourselves, and there appears to have been a communication breakdown in making sure the replacement is the correct padded item. Believe us, we did ask for it to be extra double checked before being shipped out, as the last thing we'd want is for you to receive the wrong item, 3 times :(
Withholds refunds against customer rights
I don't know what's happened since the rebrand but I've returned 2 orders and had to fight for the whole amount to be refunded back to me. They tried to keep the shipping cost on the first order, claiming it's because "it's a service I used". I cancelled within 14 days so I'm due the full amount. They also make you pay return shipping on top, which is all a bit cheeky considering how hit and miss their sizing is.
The other order had deductions taken out the refund even though I spent enough for free shipping. I asked for a breakdown (because they don't send any explanation of how they worked out your refund) and let's see what they come up with this time.)
Cxix used to be a decent company, not sure what's happened since the rebrand.
6 marzo 2023
Non scritta su invito
Risposta di Cxix
Hi Holly.
We are genuinely sorry to hear you weren't happy with our returns policy.
We do, however, clearly state that only items are refundable, not the shipping charges.
You can find more details here:
https://cxix.com/pages/returns
In better news, we now have a brand new Returns solution partner, making our Returns a lot more transparent, easier, quicker and enjoyable!
The customer service is not responding…
The customer service is not responding at all. I have written four messages related to a refund, but I got no answer. Seems that they don’t care about their customers, or don’t want to pay money for a returned order. Avoid at all costs.
26 gennaio 2023
Non scritta su invito
Risposta di Cxix
Hi Maria,
We are sorry to hear you haven't had the best experience with your return, we completely understand the importance of quick and easy returns!
I can see that your return was refunded in the end and you were happy with the resolution. Our apologies for the delayed responses, it was a peak season and with every new message sent on the same thread, the conversation gets bumped to the end of the queue.
In great news, we have launched a new returns process, making returns a lot more easy, quick and enjoyable process!
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