Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 3 stelle su 5

Your customer service is AMAZING.....Everyone on the phone helping me with the order was absolutely phenomenal, couldn't be happier. We loved the sock when we received it, it was exactly as described... Leggi di più

Valutata 5 stelle su 5

Absolutely fantastic vendor! Our company wanted custom design socks for an upcoming corporate event. The process was simple, I chose my sock and then uploaded my design.Within one business day, Van... Leggi di più

Valutata 5 stelle su 5

Ordered Socks and they are beautifully crafted! We had an issue with receiving the socks with the wrong name applied to the design. However, our issue was addressed the same day and a new order was... Leggi di più

Valutata 1 stelle su 5

Terrible company! Products arrived several days later than promised (thus missing the holiday for which I planned to give them as gifts). Even worse was the shockingly low quality of the socks--they w... Leggi di più

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Dettagli dell'azienda

  1. Negozio di abbigliamento activewear
  2. Negozio di abbigliamento
  3. Negozio per la danza

Informazioni fornite da varie fonti esterne

We are your number one source for all things socks.


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

432 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,0

Tutte le recensioni

(432)

2 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great Service!

Such an easy process, service was great and our custom team socks were amazing. I’ll definitely be using Custom Sock Shop again!

20 febbraio 2019
Non scritta su invito
Valutata 5 stelle su 5

Absolutely fantastic vendor!

Absolutely fantastic vendor!

Our company wanted custom design socks for an upcoming corporate event. The process was simple, I chose my sock and then uploaded my design.Within one business day, Vanessa and Jason reached out to me with wonderful design suggestions. In three business days, I got mock ups to present to our planning committee. Their support and excellent customer service was the best! Thank you Custom Sock Shop! I will be ordering from you again!

8 febbraio 2019
Non scritta su invito
Valutata 2 stelle su 5

Sizing is not what promised

Everyone from this shop were great to work with an communication was wonderful, however when I placed the order I expressed this was for a YOUTH non profit organization and was assured the sizing of the socks would fit. After spending our small budget on socks they were received and even after washing do not fit my 6 year old who the organization backs. I let them know they were not what I was promised when it comes to sizing and was offered other types, which there again do not meet sizing I need. The quality was thick and good, but sizing is terrible. You should not be able to sell as youth sizing or should refund if you can not meet ones accommodations.

1 gennaio 2019
Non scritta su invito
Valutata 3 stelle su 5

Good socks, bad sizing

Very high quality socks with almost the exact intended color and design. Only thing is the sizing- way too big! The sizing chart was misleading, making it seem as though size small was a youth size, so we ordered mediums for a high school girls’ sport team and they are much too large.

22 dicembre 2018
Non scritta su invito
Logo di Custom Sock Shop

Risposta di Custom Sock Shop

Hi Eliza,

Thank you very much for your feedback. Please note our socks are not prewashed and dried and will shrink to the appropriate size once that is done. Medium is the appropriate size for high school girls.

Let me know what happens after that.

Thank you,

Jason

Valutata 3 stelle su 5

I was charged 20 for shipping and it…

I was charged 20 for shipping and it didn't show the shipping cost or the fact that if I would have added to my order to go over $200, I would have saved that cost. I'm not happy about that at all as it raises the average cost per item.
The logos and mock up process with this site are really poor and the response time for logo/customization has been poor. What I'm hoping for is that the product will actually be high quality and someone that knows what they are doing assists us with customization in the future.

18 dicembre 2018
Non scritta su invito
Logo di Custom Sock Shop

Risposta di Custom Sock Shop

Hello OK,

Thank you for your feedback. Just a note, the shipping is not free over $200.00 and is only free for orders over $500.00. What you saw on your receipt was just a code for the website to charge based on total cart amount. If it were say $300.00 the shipping would be $30.00 etc. As for the mock-up process, not sure when you received your proof, but we do provide one within 48 business hours of the order, weekends and holidays not included. Please feel free to let us know any concerns you have with the mock-up/proof, hopefully we can try to fix it if within our capabilities to do so. If you have any other issues please feel free to call and ask for Jason or L.J.

Thank you,

Jason
888-557-9185

Valutata 5 stelle su 5

You guys nailed it!

Jason,

Just wanted to say thank you!
You guys nailed it! Hands down your customer service is amazing, communication impeccable, and your product speaks for itself. Our team is stoked on the custom socks!

Sincerely,

Marvin Kimble

11 dicembre 2018
Non scritta su invito

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